LP Store Visit - D220 - Southwest CA

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Metrics Overview

• Current store LP Scorecard YTD

  Yes

  No

  N/A

• Cash MTD

  Yes

  No

  N/A

• GL incidents MTD

  Yes

  No

  N/A

• WC incidents YTD

  Yes

  No

  N/A

LP Office

• 1. Is the detention area clear of all items that could be used as a weapon and is all furniture positioned to ensure the safety of associates and detainees? <br><br><br>

  Yes

  No

  N/A

• Is the Shrink Binder updated with all current information in each appropriate tab ?<br>

  Yes

  No

  N/A

• Is the LP Office clean and organized ?

  Yes

  No

  N/A

Merchandise Protection and Physical Security

• 2. Are the Merchandise Protection Standards and EAS tagging standards correctly executed (review D 5, 15, 18, & 38 and store’s top 3 shrink departments)? Is all MPS/EAS equipment operational and are all related supplies stored in a centralized location?

  Yes

  No

  N/A

• 3. When applicable, is the store responding to and logging EAS alarms maintaining a 85% or better? Are the EAS pedestals in working condition? If not functional, has it been entered into the Breakfix system?<br><br>

  Yes

  No

  N/A

• Is the receiving door locked , day and night lock in use ?

  Yes

  No

  N/A

• Did the store complete an alarm test the previous month ?

  Yes

  No

  N/A

• Are all showcases locked when not in use in jewelry and electronics ?

  Yes

  No

  N/A

• Were all high risk stock rooms locked to prevent access to high end merchandise ?

  Yes

  No

  N/A

Safety

• Is the safety board current with all materials posted including safety winner?

  Yes

  No

  N/A

• Are white lines clear from obstruction ?

  Yes

  No

  N/A

• Are TV displays secured to prevent injury to members and associates ?

  Yes

  No

  N/A

• Are all furniture displays secured to prevent falling and injury to members ?

  Yes

  No

  N/A

• Is the safety sweep program being utilized and is the response rate above 85%?

  Yes

  No

  N/A

LP Processes

• Is the LP Monthly Activity Report posted and actively being completed?

  Yes

  No

  N/A

• 4. Is the LP Department conducting 3 DSD audits a week?

  Yes

  No

  N/A

• 5. Is the store conducting the Fine Jewelry Counts over the $599.99 price point 2 times weekly? Is LP/Management following up on all the discrepancies making the corrections in KIN and filing reports in the Jewelry Binder? <br>

  Yes

  No

  N/A

• Is the store conducting a random jewelry audit once a month and following up to any discrepancies?<br><br>

  Yes

  No

  N/A

• 6. Is the store conducting the Electronics audits 3 times per week and reconciling in CRT ?

  Yes

  No

  N/A

• 7. Is LP completing 5 refund verifiers daily?<br>

  Yes

  No

  N/A

• 8. Is the LP Team generating, printing and investigating Aspect/iFind/Transaction Exception Reports/LP Trakker Reports on a weekly basis?<br>

  Yes

  No

  N/A

• 9. Are there a minimum of 3 investigations folders actively being investigated by the LPM with supporting documentation?<br>

  Yes

  No

  N/A

• 10. Are all the sections of External Cases properly filled out? Does the narrative contain the 6 Elements of Proof? Is there a copy of the apprehension video in the case file?<br>

  Yes

  No

  N/A

• Are notes being entered into the SCM , and do they relate to the form of measurement?

  Yes

  No

  N/A

• Are notes being entered into the STM , and do they relate to the form of measurement ?

  Yes

  No

  N/A

Store Operational Processes

• 13. Is the LPM researching RGC and Ditan shortages/overages? Is there a help ticket in the system for follow-up?<br>

  Yes

  No

  N/A

• 14. Is the store processing damaged and defective jewelry and shipped during the assigned week?

  Yes

  No

  N/A

• 15. Is the store completing the Short Date Calendar? Is the store rotating items and pulling short dates for markdowns and out of dates removed from the sales floor?

  Yes

  No

  N/A

• 16. Is the store using the DC Carton detail report? Is the store following up on any variances? Check 720 credits for validation.

  Yes

  No

  N/A

• Is the DSD sign in sheet filled out in its entirety 100% with no missing entries ?

  Yes

  No

  N/A

Staffing and Training

• 18. LP Payroll: Is LP scheduling and using hours per plan?

  Yes

  No

  N/A

• 19. Are all LP Positions (PT/FT) filled?

  Yes

  No

  N/A

• 20. Are all LP associates in position for 90 days or more fully certified, on boarding completed and properly coded?

  Yes

  No

  N/A

Top three (3) wins for the store visit today

• Win #1

  Yes

  No

  N/A

• Win #2

  Yes

  No

  N/A

• Win #3

  Yes

  No

  N/A

Top three (3) metric opportunities

• Opportunity #1

  Yes

  No

  N/A

• Opportunity #2

  Yes

  No

  N/A

• Opportunity #3

  Yes

  No

  N/A

Notes

• Store Tour Findings

  Yes

  No

  N/A

Store Visit Reviewed with:

• Loss Prevention Manager

  Sign

• Store Manager

  Sign