LPO Annual Service Checklist
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LPO Name
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Conducted on
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Prepared by
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Location
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Licensee/Manager
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Outlet External Photo
Reports to take to the outlet
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Retail Rewards
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Revenue Report
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LiPOMS Data Report
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Current Floorplan
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Cash Handling Policy
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Scanning Compliance Report
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MyPost Report
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Security Report
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Discrepancy Report
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Stock Account Report
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Top 10 Tips including information on MyBusiness Account
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Passport and ID&V Error Reports
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APLAC Member Report
Outlet Operations
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Outlet Appearance
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Retail CX Report
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Customer Complaints
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Discuss any ID&V/Passport errors or issues
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Are there any outstanding discrepancies
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Outlet Internal Photo
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Comments
Acceptance & Delivery
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Check Mail category for the outlet
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Are current streaming posters in place?
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Check that the Street Posting Box (SPB) is in a presentable condition. * Dangerous Goods Label * Collection Times * No Graffitti
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Photo of SPB
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Delivery Scanner issues and compliance
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Awaiting Collection and Delivered Scans
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Star Track Scans (Awaiting Collection in EPOS and Delivered Scan in Hand Held Scanner)
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Comments
Security Standards
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Is outlet Security Compliant?
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Is the Security Height Marker in place and visible from the counter?
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Is Cash Handling Policy adhered to?
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Photo of the Office Safe
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Comments
Post Office Boxes
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Are the PO Boxes in good condition and working order?
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Is the sort completion notice displayed clear view of PO Box customers?
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Is the Licensee aware of the PO Box sorting standard?
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Photo of PO Boxes
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Comments
LPO in General
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Is the Licensee aware how to access;
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Postlink?
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Outlet Messaging?
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Online Ordering System?
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Is Floorplan current?
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Storage of Documents in accordance with Iron Mountain Instructions
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Is the Licensee a member of the Licensee Advisory Council (APLAC)?
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Have the counter scales been calibrated within the last two years?
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Does the LPO have a Workplace Heath and Safety Policy in place?
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Review LiPOMS Data Collections Report
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Review Negotiated Payments
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Review Counter Delivery Points
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Review Out of Hours Payment
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Review Mail Bag/Tray/Tub payment
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Review Transit Points
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Review trading hours
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Comments
Outlet Revenue
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Does LPO participate in Catalogues Sales?
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Does LPO use monthly P Catalogues to purchase Retail Products
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Does LPO participate in the Fast Moving Consumer Goods (FMCG) program? eg confectionery...
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Does LPO promote MyPost Delivery account and MyPost Concession account?
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Is LPO aware of Parcel Collect?
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Discuss Revenue Results
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Discuss Retail Rewards Program
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Discuss outstanding Stock account payments (if applicable)
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Discuss the use of LPO MyBusiness Account
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Comments
