LQ - NHD Escalation & Contract Monitoring Report

• Neighbourhood:

  Select North North East South South East South West Thames West

  • North
  • North East
  • South
  • South East
  • South West
  • Thames
  • West

• Estate / Site Name:

• Estate Address / Location:
  Address

• Source of Escalation

  CRM Service Failure

  Estate Inspection

  Resident Complaint

  RSM Quality Check

  Other...

• Date of inspection

  Date

• Prepared by

• Version 1.03 - 2017 - 14/10

• Select issue(s) being raised:

  Ground Maintenance

  Communal Cleaning

  Improvement Quotation Required

Ground Maintenance Issue(s) Identified:

Issue(s) Being Reported:

• Issue(s) being reported: (select all that apply)

  Select Bed Maintenance & Edging Car Park / Hard Standing Area(s) Grass Cutting Hedge Cutting Leaf Clearing Litter Clearing Shrub Pruning Weed Killing Trees

  • Bed Maintenance & Edging
  • Car Park / Hard Standing Area(s)
  • Grass Cutting
  • Hedge Cutting
  • Leaf Clearing
  • Litter Clearing
  • Shrub Pruning
  • Weed Killing
  • Trees

• Location and description of issue(s) being reported.

• Image where appropriate

  Media

• Has this issue being previously reported?

  No - Stage 1 (new report)

  Yes - Stage 2 (previously reported, Stage 1 deadline not met)

  Yes - Stage 3 (Stage 2 deadline not met)

Communal Cleaning Issue(s) Identified:

Issue(s) Being Reported:

• Issue(s) being reported: (select all that apply)

  Select Bin Stores Communal Windows Floors and landings Stairs

  • Bin Stores
  • Communal Windows
  • Floors and landings
  • Stairs

• Location and description of issue(s) being reported.

• Image where appropriate

  Media

• Has this issue being previously reported?

  No - Stage 1 (new report)

  Yes - Stage 2 (previously reported, Stage 1 deadline not met)

  Yes - Stage 3 (Stage 2 deadline not met)

Improvement Quotation Required:

• Provide as much information as possible (type and location of improvement required):

• Image where appropriate

  Media

• Photos taken and attached?

  Yes

  No

  N/A

• Has PM visited and investigated issues raised?

  Yes

  No

  N/A

• Response deadline: (24 hrs from report of issue)

  Date

• Resolution deadline: (24hrs - Emergency, 5 days - Urgent, 10 days - Non Urgent)

  24hrs - Emergency

  5 days - Urgent

  10 days - Non Urgent