LQA AUDIT Housekeeping - Turndown

TUR. 001 - Service - Was a turndown service provided between 18h00 and 21h30?

TUR. 002 - Service - Did the employee knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the door/ring the doorbell again and announce their department before entering the room?

TUR. 003 - Service - If a 'privacy' sign/light was present was a calling card/door knob card left under/on the door or a silent message left on the telephone?

TUR. 004 - Service - If the employee was encountered was he/she well presented and did they greet the guest with a smile?

TUR. 005 - Service - If guest was present in the room during turndown, did the employee offer/arrange to return at a later convenient time?

TUR. 006 - Service - Were the scatter cushions removed and the bedspread either folded back or removed and if removed, were they not placed directly on to the floor?

TUR. 007 - Service - Did employee fold back sheets neatly and adjust pillows accordingly whilst respecting the guest's preference (i.e. bed turned down on the correct side of bed based on previous evening)?

TUR. 008 - Service - Were bedside slippers laid out next to the bed (bedside mat optional)?

TUR. 009 - Service - Did employee draw curtains/blinds/shutters fully and neatly, unless purposely left open due to view/seasonality?

TUR. 010 - Service - Did employee turn bedside lamp on and in the case of key activated lighting had the lighting been adjusted accordingly when the key card was inserted?

TUR. 011 - Service - Did employee empty waste bins and ashtrays?

TUR. 012 - Service - Was the room tidied whilst respecting guest's preferences?

TUR. 013 - Service - Were the guest's clothes tidied and his/her shoes paired, with all items left in view?

TUR. 014 - Service - Was the stationery/amenities replenished where required (i.e. when all of one type of stationery was missing)?

TUR. 015 - Service - Were any used glasses or room service soiled plates and cutlery removed from room and replaced (where required)?

TUR. 016 - Service - Was the television remote control placed on bedside table?

TUR. 017 - Service - Did turndown include any additional personalized touch (e.g. amenity, bookmark, etc.)?

Any other comments

TUR. 018 - Service - Did the employee replace any used towels with clean ones and were they in excellent condition?

TUR. 019 - Service - Where a Green housekeeping option was present for sheets/towels, was it clearly stated and did employee adhere to what the guest had requested?

TUR. 020 - Service - Was a bathmat laid out in front of the shower and sink (if enough floor space without overlapping)?

TUR. 021 - Service - Were all empty or almost empty amenities replaced/re-stocked (i.e. if less than 1/3 full)?

TUR. 022 - Service - Were the shower/bath/sink/toilet and floor wiped down?

TUR. 023 - Service - Were the bathroom water glasses cleaned and/or replaced?

TUR. 024 - Service - Did the employee tidy guest's personal toiletries (i.e. replace lids, neatly arrange and/or place items on to a washcloth/linen cloth)?