LQA AUDIT Servicing

SER. 001 - Service - Was servicing completed by 15h00 each day or within 1 hour of hanging/activating the 'service room' sign/light?

SER. 002 - Service - Did the employee knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the door/ring the doorbell again and announce their department before entering the room?

SER. 003 - Service - If a 'privacy' sign/light was present was a calling card/door knob card left under/on the door or a silent message left on the telephone?

SER. 004 - Service - If the employee was encountered was he/she well presented and did they greet the guest with a smile?

SER. 005 - Service - If the guest was present in the room during servicing, did the employee offer/arrange to return at a later convenient time?

SER. 006 - Cleanliness - Was the carpet/tiles/wood flooring freshly vacuumed/mopped and free of any debris?

SER. 007 - Cleanliness - Was the bed neatly made with clean linen which was free of stains or tears and were the bedspread/throw and decorative cushions <br>replaced, if applicable?

SER. 008 - Service - Did the employee open the blackout curtains fully and neatly with sheer curtains opened or closed depending on the heat/temperature?

SER. 009 - Cleanliness - Did the employee empty the waste bins and ashtrays?

SER. 010 - Cleanliness - Was the room tidied whilst respecting guest's preferences?

SER. 011 - Service - Were the guest's clothes tidied and his/her shoes paired, with all items left in view?

SER. 012 - Service - Was the stationery/amenities replenished where required (i.e. when all of one type of stationery was missing)?

SER. 013 - Cleanliness - Were any used glasses or room service soiled plates and cutlery removed from room and replaced (where required)?

SER. 014 - Service - Were any used laundry bags/lists replaced (if all bags/lists were removed)?

SER. 015- Service - Were any blown light bulbs replaced?

SER. 016 - Cleanliness - Did the employee replace any used towels with clean ones and were they in excellent condition?

SER. 017 - Service - Where a Green housekeeping option was present for sheets/towels, was it clearly stated and did employee adhere to what the guest had requested?

SER. 018 - Service - Were all empty or almost empty amenities replaced/re-stocked (i.e. if less than 1/3 full)?

SER. 019 - Cleanliness - Were the shower/bath/sink/toilet and floor wiped down?

SER. 020 - Cleanliness - Were all bath/shower and sink controls polished and was bathroom counter clean, dry and free of any debris?

SER. 021 - Cleanliness - Were all mirrors clean and free of smears and was the shower curtain/door clean?

SER. 022 - Cleanliness - Were the bathroom water glasses cleaned and/or replaced?

SER. 023 - Service - Did the employee tidy the guest's personal toiletries (i.e. replace lids, neatly arrange and/or place items on to a washcloth/linen cloth)?