Title Page
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Conducted by
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Conducted on
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Department
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Location
STAF
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Employees wear appropriate uniform
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Employees wear name tags
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Employees well-trained on emergency procedures
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Employees well-trained in process,rules,and regulation
HOTEL ENTRANCE
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In and out gate and main porch clean
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Lobby entrance clean
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CCTV camera clear and in good working condition
STAFF FACILITIES
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Staff entrance clean
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Clean restrooms
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Employee time logs function well
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Adequate lockers
LOBBY
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Clean glass doors and windows
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Public toilets clean and sanitized
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Public toilets - tissues and hand papers in place
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Reception counter clean and clutter free
CAFETRIA / RESTRAURANT
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Entrance clean and clutter free
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Floors,hallways,ceilings clean and damage free
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Chairs and tables all set
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Clean utensils
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Food tags in place
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Food replenishment done at regular interval
MAIN KITCHEN
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Kitchen facilities clean
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Staff well groomed, hygienic and in proper uniform
GUST’S LIFT
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Clean floor
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Smudge - free mirror
GUST ROOMS
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Doors working properly
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Light switches works
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Window glass clean and damage free
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Drapes straight and working properly
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Controls for air conditioning / heat work properly
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Air conditioning filter clean
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Lampshades clean and straight
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Beds correctly made
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Fluffed / even pillows
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Bedspreads straight
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Mattress firm
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Bedspread free of rips and stains
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Upholstery clean and in good condition
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Furniture free from scratches or stains
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Walls clean and free of cobwebs
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Walls free from scratches
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Luggage racks in good condition
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Pictures and mirrors straight
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Telephone working
STAFF FEEDBACK
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Handled an issue / complaint very well
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Resolved issue with a positive outcome
RECOMMENDATIONS AND OTHER COMMENTS
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Overall Rating
