Guidance Notes

  • This is a pass/fail course, no grade will be awarded. Each part must be passed for the Instructor to gain an overall pass. If one part is marked '2' that element will need to be retaken after remedial assistance and/or learning has taken place. If a part is marked '1' the whole assessment is failed and needs to be retaken in its entirety, a retake will only be available after a period of re-training. (The 'mark' has no numerical value).

  • Assessment Method
    The marks that can be assigned are 1, 2, 3 or 4. 1 and 2 indicate a fail, 3 and 4 indicate a pass. Marks should be awarded as follows:
    4 - Meets or exceeds the assessment criteria with no faults. Pass awarded
    3 - Meets the assessment criteria with some minor errors, but no minor or critical faults. Pass awarded
    2 - Does not fully meet the assessment criteria, displaying lack of knowledge or poor performance, highlighted by minor faults continually being recorded. Fail, retake required of failed element.
    1 - Does not meet the assessment criteria. Critical fault/s recorded. Fail, retake required of completed assessment.

  • When selecting 1 or 2 a box will appear giving you space to record minor faults (2 - Amber) and critical faults (1 - Red).

    Minor fault = Significant omission of required information, important information given incorrectly, poor driving standard or technique, inappropriate instruction or behaviour.

    Critical fault = This leads to an instant fail of the whole assessment, therefore a critical fault is one involving a lack of health and safety consideration, a fault that could lead to accident or injury.

  • The core skills reassessment takes half a day and is carried out on a one-to-one basis (Not during a customer course). Further sheets are available to reassess Instructors who hold user or further Instructor qualifications (winch, recovery, trailer etc.) These reassessments will take place in the second half of the day if required.

Information

  • Delegate name:

  • Centre

  • Date of assessment

  • Lead Instructors Name:

  • Passport Checked

  • First Aid Certificate

  • Instructor Medical

Part 1 - Welcome, Introductions, Vehicle Familiarisation

  • A.
    Describe how you would greet and introduce yourself to your customers, and how you would qualify them.

    * Name and role
    * Ascertain/check customers name and how they like to be referred to
    * Check their understanding and requirements for the session

    Outline the Health and safety information that all Customers need to be aware of.

    * Health & Safety briefing including medical

  • Mark

  • B.
    Deliver a structured Level 1 Off Road Driving vehicle walk around to a novice. Refer to Generic Course Notes

    Vehicle description
    * Model, position in range
    * General condition
    * Available and fitted accessories

    Vehicle locking system
    * Keyless entry
    * Key fob functions
    * Emergency key blade

    Under bonnet
    * Features; fuel cut off, electronic oil level
    * Fluid checks

    Radiator, intercooler

    Wheels and tyres
    * Tyre type, condition & how to check
    * Tyre pressure
    * Locking wheel nut
    * Wheel nut security
    * Valve caps

    Location of jacking points and jacking equipment

    Location of recovery points and lashing points

    Approach, departure, ramp angle and lowest point

    Wading depth including vulnerable areas
    * Air intake
    * Exhaust
    * Raised air intake
    * Electronics

    Vehicle loading including load position and security
    * Recovery equipment
    * Climate suitable clothing, equipment, refreshment

    General vehicle preparation prior to off road driving
    * Aerial lowered
    * Steps lifted

  • Mark

  • C.
    Describe how you would introduce the vehicle interior to a current product user

    * Appropriate to guest
    * Appropriate to weather conditions
    * Highlight location of safety equipment and emergency procedure
    * Seating, steering and mirror position for off road driving

  • Mark

Part 2 - Demonstration Drive, Obstacle Management, Vehicle Systems

  • A.
    Perform a structured demonstration drive over 2 of the main obstacles; Ascent - Descent - Side slope - Water - Ruts

    Refer to the Generic Course Notes

    Look, risk assess drive
    * Potential to recce on foot
    * People, environment, vehicle
    * Terrain
    * Weather
    * Vehicle set up and drive plan
    - Consideration of approach, departure, ramp angle and lowest point
    - Application of vehicle systems
    - Gear/range selection
    - Route plan (fall line, angle of approach etc.)
    Drive carried out following the Generic Course Notes

  • B.
    Explain the main features and benefits of the Land Rover Terrain Response system to a guest who has an interest in vehicle engineering

    * Each programme is outlined
    * The vehicle systems effected explained
    * Level of effect on each system clearly outlined

Part 3 - Instructional Skills

  • A.
    Summarise the 3 levels of instruction

    * Guided
    * Prompted
    * Independent

  • Mark

  • B.
    Guide a novice guest over one of the five main obstacles

    * Control of the vehicle from the passenger seat
    * Sympathy and authority with the guest
    * Faults diagnosed and corrective steps being taken

  • Mark

  • C.
    Prompt a novice guest over the same obstacle

    * Questioning style
    * Development recognised and commented on
    * Control of vehicle maintained
    * Faults diagnosed and corrections being applied

  • Mark

  • D.
    The 'guest' drives independently over the same obstacle

    * Guidance and prompting only given if relevant or necessary to prevent an accident
    * Improvement and success recognised and praised
    * A debrief is given

  • Mark

Feedback

  • Lead Instructors Comments - Strengths and Areas for Improvement

  • Next re-assessment due:

  • Lead Instructors signature:

  • Were any of the elements a fail?

  • Which Part?

  • Outline Critical Faults:

  • Outline Minor Faults:

  • Delegate to sign to say development feedback has been received and agreed the outcome of this assessment.

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