Management Visual Checklist

• Client / Site

  Select
• Location
  Address

• Conducted on

  Date

• Prepared by

• Carried out by

EXTERIOR

• Is all exterior signage clean and clear from debris and lit where applicable?

  Yes

  No

• Is all exterior signage accurate and current?

  Yes

  No

• Are all window posters are in pristine condition, current and hung correctly?

  Yes

  No

• Is the car park clear from weeds and rubbish, and clearly lined?

  Yes

  No

• Are all exterior lights operational?

  Yes

  No

• Have external rubbish bins been emptied recently?

  Yes

  No

• Are all entrance ways free from rubbish, weeds, snow, ice etc?

  Yes

  No

• Are automatic doors working correctly?

  Yes

  No

• Is the rear of the building free of rubbish, autumnal leaf build-up etc?

  Yes

  No

INTERIOR

• Are all windows clean and clear, free from fixings/blutac/Sellotape etc? Is there evidence of a regular cleaning schedule?

  Yes

  No

• Is internal entranceway clean and clear of debris, stock, leaves etc?

  Yes

  No

AS SEEN ON TV

• According to current range plan are all hotspots and ‘as seen on TV’ models at the front bays of store and dressed according to VM Pack guidelines?

  Yes

  No

• Is promotional POS message evident?

  Yes

  No

• Is the Ends message correct and on all models?

  Yes

  No

UPHOLSTERY AND DINING

• Upholstery performance vs last year

  >100%

  <100%

• Upholstery performance vs budget

  >100%

  90 - 99%

  <90%

• Dining/ Cabinet/ Occasional performance vs last year

  >100%

  <100%

• Din/ Cab/ Occasional performance vs budget

  >100%

  90 - 99%

  <90%

• Is all POS in place and current?

  Yes

  No

• Is package price POS in place where applicable?

  Yes

  No

• Are all reclining actions working and backs Velcro correctly.

  Yes

  No

• Are all powered items plugged in and operational, with trailing cables made safe?

  Yes

  No

• Are all feet correct, secured and facing the right way?

  Yes

  No

• Are there Guardsman glides on one item in each bay?

  Yes

  No

• Are all ranges batted up/ plumped effectively?

  Yes

  No

• Are Guardsman care kits/ leaflets on display?

  Yes

  No

• Are all ceiling lights operational, and lamps lit where appropriate?

  Yes

  No

• Are all staff in appropriate uniform?

  Yes

  No

• Is all POS material to company standard? There should be no homemade POS in area.

  Yes

  No

• Desk and Printer areas are tidy and have no customer data visible. Whole Section To Be Failed If Answered NO

  Yes

  No

• All unattended PC’s / Laptops closed with no GDPR risk Whole Section To Be Failed If Answered NO

  Yes

  No

• Check last 4 bulletins. Have they been signed off as completed?

• ·         All hotspots being used as instructed.

  Pass

  Fail

• ·         All amended POS/ Prices have been actioned. (Check 6 products)

  Pass

  Fail

• ·         All current promotions featured as instructed.

  Pass

  Fail

• ·         All discontinued fabric/ leather samples removed from books.

  Pass

  Fail

• ·         Spot check 6 stock items from different areas for stock tickets.

  Pass

  Fail

BEDROOM DEPT

• Bedroom performance vs last year

  >100%

  <100%

• Bedroom performance vs budget (>100% green, 90-99% Amber, <90% red)

  >100%

  90 - 99%

  <90%

• Is best seller or advertised line in hotspot?

  Yes

  No

• Is all POS in place and current?

  Yes

  No

• Are all sofa bed actions working and displayed correctly?

  Yes

  No

• Are all beds displayed correctly, and beds made etc?

  Yes

  No

• Are all ceiling lights operational, and lamps lit where appropriate?

  Yes

  No

• Are all staff in appropriate uniform?

  Yes

  No

• Are mattress protectors and care kits/ leaflets on display?

  Yes

  No

• Is all POS material to company standard? There should be no homemade POS in area.

  Yes

  No

• Desk and Printer areas are tidy and have no customer data visible. Whole Section To Be Failed If Answered NO

  Yes

  No

• All unattended PC’s / Laptops closed with no GDPR risk. Whole Section To Be Failed If Answered NO

  Yes

  No

• Check last 4 bulletins.

• ·         All hotspots being used as instructed.

  Pass

  Fail

• ·         All amended POS/ Prices have been actioned. (Check 6 products)

  Pass

  Fail

• ·         All current promotions featured as instructed.

  Pass

  Fail

• ·         All discontinued fabrics samples removed from books.

  Pass

  Fail

• ·         Spot check 6 stock items from different areas for stock tickets.

  Pass

  Fail

HOMEWARES DEPT

• Homewares performance vs last year

  >100%

  <100%

• Homewares performance vs budget

  >100%

  90 - 99%

  <90%

• Housekeeping is up to standard – clear/clean floors, dusted glass shelves/unitry, etc.

  Yes

  No

  N/A

• Is all POS material to company standard? There should be no homemade POS in area.

  Yes

  No

  N/A

• Are all staff in appropriate uniform?

  Yes

  No

  N/A

• Desk or till point areas are tidy and have no customer data visible.Whole Section To Be Failed If Answered NO

  Yes

  No

• All unattended PC’s / Laptops closed with no GDPR risk Whole Section To Be Failed If Answered NO

  Yes

  No

• Check last 4 bulletins.

• ·         All amended POS/ Prices have been actioned. (Check 6 products)

  Pass

  Fail

• ·         All current promotions featured as instructed.

  Pass

  Fail

• ·         All product merchandised and faced up as instructed.

  Pass

  Fail

• ·         All discontinuations have been actioned.

  Pass

  Fail

• ·         Spot check 6 items for pricing accuracy.

  Pass

  Fail

FLOORING DEPT

• Flooring performance Vs last year

  >100%

  <100%

• Flooring performance vs budget

  >100%

  90 - 99%

  <90%

• Are lectern headers correct and displayed on correct carpet?

  Yes

  No

• Are floors clean and free from fluff?

  Yes

  No

• Is underlay on display for customers to see?

  Yes

  No

• Are rug beds fully displayed and tidy with available stock underneath beds?

  Yes

  No

• Is Karndean display table tidy with TV running and audible?

  Yes

  No

  N/A

• Are all ceiling lights operational?

  Yes

  No

• Are all staff in appropriate uniform?

  Yes

  No

• Is all POS material to company standard? There should be no homemade POS in area.

  Yes

  No

• Desk areas are tidy and have no customer data visible. Whole Section To Be Failed If Answered NO

  Yes

  No

• All unattended PC’s / Laptops closed with no GDPR risk Whole Section To Be Failed If Answered NO

  Yes

  No

• Check last 4 bulletins.

• ·         All POS in place and current.

  Pass

  Fail

• ·         Products are priced correctly.

  Pass

  Fail

• ·         All current promotions featured as instructed.

  Pass

  Fail

• ·         All product merchandised and faced up as instructed.

  Pass

  Fail

• ·         All discontinuations have been actioned/ samples removed.

  Pass

  Fail

GARDEN CENTRE DEPT

• Garden Centre performance vs last year

  >100%

  <100%

• Garden Centre performance vs budget

  >100%

  90 - 99%

  <90%

• Is housekeeping up to standard?;

  Yes

  No

  N/A

• ·         Indoor - clear/clean floors, dusted glass shelves/units, etc.

  Yes

  No

  N/A

• ·         Outdoor – clear/clean/weed-free areas, no dead/dying plants, burst bags, etc.

  Yes

  No

  N/A

• ·         Outdoor – no trailing hoses, running water etc.

  Yes

  No

  N/A

• ·         Outdoor – no broken pottery/ glass causing a hazard.

  Yes

  No

  N/A

• Are all ceiling lights operational?

  Yes

  No

  N/A

• Are product/supplier TV video displays on and audible?

  Yes

  No

  N/A

• Are dining sets/ parasols displayed optimally? Parasols open?

  Yes

  No

  N/A

• Are all staff in appropriate uniform?

  Yes

  No

  N/A

• Is the Warehouse/Storeroom tidy and safe?

  Yes

  No

  N/A

• Desk areas are tidy and have no customer data visible. Whole Section To Be Failed If Answered NO

  Yes

  No

  N/A

• All unattended PC’s / Laptops closed with no GDPR risk Whole Section To Be Failed If Answered NO

  Yes

  No

  N/A

• Check last 4 bulletins.

• ·         All hotspots being used as instructed.

  Pass

  Fail

• ·         All POS in place and current.

  Pass

  Fail

• ·         Products are priced correctly.

  Pass

  Fail

• ·         All current promotions featured as instructed.

  Pass

  Fail

• ·         All product merchandised and faced up as instructed.

  Pass

  Fail

• ·         Check there is no homemade POS in area.

  Pass

  Fail

• ·         Have all discontinuations been actioned

  Pass

  Fail

CAFE

• Are menus clearly displayed and easily accessible to customers?

  Yes

  No

  N/A

• Assess the cafe's cleanliness, including tables, chairs, floors, and décor?

  Yes

  No

  N/A

• Are all areas clean, well-maintained, and free of clutter?

  Yes

  No

  N/A

• Are spills, messes, or cleanliness issues being addressed promptly?

  Yes

  No

  N/A

• Is there evidence that any glass or windows have been cleaned recently?

  Yes

  No

  N/A

• Are allergen statements displayed front of house or on menus?

  Yes

  No

  N/A

• Are food preparation areas clean, sanitised, well organised, and free of clutter?

  Yes

  No

  N/A

• Is the condiment station clean and well maintained?

  Yes

  No

  N/A

• Are all bins emptied and not overflowing?

  Yes

  No

  N/A

• Are bins labelled correctly?

  Yes

  No

  N/A

• Are tables being cleared promptly after customers leave?

  Yes

  No

  N/A

• Are tables wiped down and sanitised between customers?

  Yes

  No

  N/A

STAFF WELFARE/ BACK OF HOUSE

• Is regular maintenance of toilet areas evidenced?

  Yes

  No

• Are all bins emptied and not overflowing?

  Yes

  No

• Is all food in fridge in date/ in fresh condition?

  Yes

  No

• Are sinks free of dishes, utensils etc?

  Yes

  No

• Is the microwave/ toaster etc clean and tidy?

  Yes

  No

• 4 weeks rota minimum on display in staff room?

  Yes

  No

• Are storage areas/ warehouses easily accessible and free of clutter?

  Yes

  No

• Are cleaning materials, mops, hoovers etc stored safely?

  Yes

  No

• Are packaging materials; bubble wrap, poly, tape etc stored safely?

  Yes

  No

• Are areas used for POS material etc maintained and free of clutter?

  Yes

  No

HEALTH AND SAFETY

• Weekly H&S Checks have been completed. (check previous 2 weeks)

  Pass

  Fail

• Weekly Fire Alarm Tests have been conducted. (check previous 4 weeks)

  Pass

  Fail

• Fire Evacuation has been conducted in previous 6 months.

  Pass

  Fail

• Fire escape doors are clear and free of hazards, both inside and outside.

  Pass

  Fail

• Fire extinguishers are visible and free of access hazards.

  Pass

  Fail

• Is appropriate signage visible for restricted areas?

  Pass

  Fail

OVERALL OPINION

• Exterior Standards

  Very Good

  Good. Some Attention Required

  Some Improvement Required

• Interior Standards

  Very Good

  Good. Some Attention Required

  Some Improvement Required

• Back Areas/ Staff Areas etc

  Very Good

  Good. Some Attention Required

  Some Improvement Required