MANAGER ON DUTY CHECK LIST - Golden Hill Batu

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Department

  Select Accounting Admin & General Front Office House Keeping Engineering HRD FBS FBP S&M Security

  • Accounting
  • Admin & General
  • Front Office
  • House Keeping
  • Engineering
  • HRD
  • FBS
  • FBP
  • S&M
  • Security

ROOM STATISTIC

• Occupancy %

• Room Sold

• ARR

Notting Hill Cafe

• Total Revenue

Skyhill Dining and Bar

• Total Revenue

WELCOME EXPERIENCE

• Associate are present and clearly visible on arrival at hotel main<br>entrance "LOBBY"(at least during business hours)

  Yes

  No

  N/A

• Associate greets & says "Welcome to "Golden Hill Batu"

  Yes

  No

  N/A

• Associate directs/escort guest to check-in area

  Yes

  No

  N/A

• Associate are well groomed, uniforms are clean, in good condition

  Yes

  No

  N/A

CHECK IN

• Associate immediately visually or verbally acknowledged the guest

  Yes

  No

  N/A

• Associate welcomes guest to the hotel with a greeting

  Yes

  No

  N/A

• Associate are well groomed, uniforms are clean, in good condition

  Yes

  No

  N/A

• Associate greets & says "Welcome to "Golden Hill Batu"

  Yes

  No

  N/A

• Associate smiles at the beginning and throughout the service

  Yes

  No

  N/A

• Associate obtains guest(s) name(s) and then addresses<br>him/her/them accordingly for the remainder of the service

  Yes

  No

  N/A

• Associate requests guest passport / ID (if required by law)

  Yes

  No

  N/A

• Associate confirms bed size or room preference (such as location)<br>(if preference was stated at reservation, Associate refers to this)

  Yes

  No

  N/A

• Associate advises of the package's attributes included with roomrate

  Yes

  No

  N/A

• Associate informs guest about hotel services and where breakfast served

  Yes

  No

  N/A

• Associate informs guest of luggage whereabouts / offers luggage assistance

  Yes

  No

  N/A

• Overall check in experience

  Yes

  No

  N/A

• What could have made more personalized check-in experiences

ROOM INSPECTIONS (Min.3 Room)

• Room Number

• Date & Time of Inspection

  Date

• Key open the door easily

  Yes

  No

  N/A

• All the lights switches working

  Yes

  No

  N/A

• Air conditioning vents clean, dust free, no noise and working properly

  Yes

  No

  N/A

• All TV channels working and picture clear

  Yes

  No

  N/A

• Remote TV is working properly

  Yes

  No

  N/A

• Floor, railing, chair and table at balcony area clean

  Yes

  No

  N/A

• All amenities in the room properly set up

  Yes

  No

  N/A

• Kettle Jug and cool bar are working properly

  Yes

  No

  N/A

• Iron board and Iron are working properly

  Yes

  No

  N/A

• Torch and emergency light are working properly

  Yes

  No

  N/A

• Is there a picture of an evacuation plan?

  Yes

  No

  N/A

• the scales are working properly

  Yes

  No

  N/A

• Call "0" is the Emergency phone pickup promptly by CSR (withinthree rings)

  Yes

  No

  N/A

• Floor, wall , ceiling, and bathroom clean and in good repair

  Yes

  No

  N/A

F & B VENUE DINING EXPERIENCE DAY

• Venue of Dining

  Skyhill

  Notting Hill

• Dining Time

  Date

• Meal Period

  Breakfast

  Lunch

  Dinner

• Handle by

• Associate is present when guest arrives

  Yes

  No

  N/A

• Associate greets guest at entrance immediately / within acceptable time based on business with a smile and good eye contact<br>

  Yes

  No

  N/A

• Associate offers choice of seating

  Yes

  No

  N/A

• Associate directs guest to table promptly / advises of waiting period<br>

  Yes

  No

  N/A

• Associate offers food menu in a timely manner after seating

  Yes

  No

  N/A

• Associate helpful & knowledgeable about menu / buffet. Able to make recommendation if requested

  Yes

  No

  N/A

• Associate offers to take food order within 10 minutes of providing menu

  Yes

  No

  N/A

• Associate follows proper service etiquette (children and women first, all courses served at same time...)<br>

  Yes

  No

  N/A

• Associate offers drink refill in good time (if applicable)

  Yes

  No

  N/A

• Soiled dishes cleared after completion of course

  Yes

  No

  N/A

• Associate presents bill in clean folder & with hotel pen (in good condition)

  Yes

  No

  N/A

• Overall dining experience

  Yes

  No

  N/A

• Associate are well groomed, uniforms are clean, in good condition

  Yes

  No

  N/A

PUBLIC AREA - WALK THROUGH REPORT

• Lobby

  Good

  Fair

  Poor

  Locked

  N/A

• Luggage room

  Good

  Fair

  Poor

  Locked

  N/A

• Restroom (M / F) - Reception

  Good

  Fair

  Poor

  Locked

  N/A

• Notting Hill Cafe

  Good

  Fair

  Poor

  Locked

  N/A

• Restroom (M / F) - Notting Hill Cafe

  Good

  Fair

  Poor

  Locked

  N/A

• Skyhill Dining and Bar

  Good

  Fair

  Poor

  Locked

  N/A

• Restroom (M / F) - Skyhill Dining and Bar

  Good

  Fair

  Poor

  Locked

  N/A

• Swimming pool

  Good

  Fair

  Poor

  Locked

  N/A

• Gym

  Good

  Fair

  Poor

  Locked

  N/A

• Mushala

  Good

  Fair

  Poor

  Locked

  N/A

• Kensington 1

  Good

  Fair

  Poor

  Locked

  N/A

• Kensington 2

  Good

  Fair

  Poor

  Locked

  N/A

• Kensington Ballroom

  Good

  Fair

  Poor

  Locked

  N/A

• Restroom (M / F) - Ballroom

  Good

  Fair

  Poor

  Locked

  N/A

• Manchester Room

  Good

  Fair

  Poor

  Locked

  N/A

BOH - WALK THROUGH REPORT

• Server Room

  Good

  Fair

  Poor

  Locked

  N/A

• Front Office, Reservation, Sales & Marketing, Executive Office

  Good

  Fair

  Poor

  Locked

  N/A

• Lift Landing Service Area (Check any floor)

  Good

  Fair

  Poor

  Locked

  N/A

• Laundry

  Good

  Fair

  Poor

  Locked

  N/A

• Male Locker

  Good

  Fair

  Poor

  Locked

  N/A

• Female Locker

  Good

  Fair

  Poor

  Locked

  N/A

• Associate Dining Room Condition

  Good

  Fair

  Poor

  Locked

  N/A

• Housekeeping Store

  Good

  Fair

  Poor

  Locked

  N/A

• HR Office, Engineering Office

  Good

  Fair

  Poor

  Locked

  N/A

• Finance Office

  Good

  Fair

  Poor

  Locked

  N/A

• Kitchen office, Main Kitchen & Pastry

  Good

  Fair

  Poor

  Locked

  N/A

• Store F&B Service

  Good

  Fair

  Poor

  Locked

  N/A

• F&B Service Office

  Good

  Fair

  Poor

  Locked

  N/A

• General Store

  Good

  Fair

  Poor

  Locked

  N/A

• Purchasing & Receiving Office

  Good

  Fair

  Poor

  Locked

  N/A

• Security Office

  Good

  Fair

  Poor

  Locked

  N/A

• CCTV working properly

  Yes

  No

  N/A

• Associate main entrance

  Good

  Fair

  Poor

  Locked

  N/A

• Loading Dock Area

  Good

  Fair

  Poor

  Locked

  N/A

• Garbage room

  Good

  Fair

  Poor

  Locked

  N/A

• Driver room

  Good

  Fair

  Poor

  Locked

  N/A

PARKING AREA

• Basement

  Yes

  No

  N/A

• Hotel entrance

  Yes

  No

  N/A

• RUKO

  Yes

  No

  N/A

• PUSVETMA

  Yes

  No

  N/A
GUEST ENGAGEMENT

• Speak at least with 2 guest and ask their experience

• Name

• Room

• Comments

Random Grooming Standard Audit

• 2 staff mix from Front of the house and Back of the House

• Name

• Departement

  Select Accounting Admin & General Front Office House Keeping Engineering HRD FBS FBP S&M Security

  • Accounting
  • Admin & General
  • Front Office
  • House Keeping
  • Engineering
  • HRD
  • FBS
  • FBP
  • S&M
  • Security

• Product knowledge

• Hair

  Good

  Fair

  Poor

• Uniform

  Good

  Fair

  Poor

• Shoes

  Good

  Fair

  Poor

• Name Tag

  Good

  Fair

  Poor

• Nail

  Good

  Fair

  Poor

• Lipstic

  Good

  Fair

  Poor