Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Start of shifts 开始当值
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1. Notify Service Express to inform team you are the MOD . <br>通知总机开始值班。
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2. Visit operations department to inform the outlet 's shift manager that you are on duty.<br>通知各运营部门以及餐厅当值经理MOD开始值班
Front Office/Housekeeping 前厅部及客房部
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Conduct shift handover with prior shift MOD/GSM<br>与上个班次的MOD/宾客服务经理交接班
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Review MOD report and action on all service recovery issues. Meet the guest in person to ensure closure.<br>检查上个班次的MOD报告，是否所有工作已完成。如有需要，则需亲自面见客人确认情况
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Attend daily pre-arrival meeting(s).<br>参加每日到店信息沟通会议
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Ask Front Desk on the Enrolment goals for the day and check in on the performance throughout the day.<br>询问前台每日入会会员目标数，以及入住办理表现情况。
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Ensure today's Occupancy/ADR/VIP arrival/Events information are updated on the board in back office. <br>确认今日入住率/平均房价/宴会会议信息在部门白板上及时更新
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Ask Front Desk to print arrival report for today (Elite/Mobile Check-In/other VIP arrivals). <br>需要前厅部将今日到店报告打印出来（会员信息/手机办理入住的宾客信息/其他入住贵宾信息）
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Rooms assigned for Elite/Mobile Check-Ins/other VIPs are VCI rooms or prioritized for cleaning prior to guests' arrival time. <br>在宾客入住前已将会员/手机办理入住的宾客/其他贵宾的房间安排好
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Coordinate with In-Room Dining (IRD) to ensure Elite/VIP amenities are set-up in room prior to arrival.<br>与送餐部确认会员以及贵宾的欢迎水果系列已经在房间布置完成
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Ramdomly inspect 1-2 guest floors for cleanliness, defects and clear IRD trays. Report defects to Engineering immediately.<br>抽查一至两个客房楼层的清洁状况，是否有工程问题，或者未拿走的送餐车。如有需将工程问题及时通知跟进。
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Randomly inspect 1-2 Back of House stairways for cleanliness and defects.<br>抽查一至两个楼层后勤楼梯的清洁状况，以及是否有工程缺陷。
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Ensure guest lifts and lift tracks are spectacularly clean and free from debris.<br>确认客梯以及电梯前室无杂物，且干净整洁
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Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.<br>检查所有公区的洗手间整洁无异味，设备运作正常。如有问题及时通知工程部
Hotel Entrance 酒店入门处
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* Car park is in order and well organized 停车位有序<br>* Drive-way clean adn well presented 车道干净整洁<br>* Exterior sigange and all lighting working normally 外围标牌以及灯光运作正常<br>* Water features are on and surronding is clean 水景正常开启，周围整洁<br>* Palnts looking fresh and well maintained 植被清新干净，养护状态正常<br>* Doorman in well presenting, eye contact greeting in 10 feet away. 门童行为举止好，十步以内有目光接触
Lobby 大堂
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Lobby music, lighting, scent and internet are in excellent working order.<br>大堂音乐，灯光，香氛以及网络状态非常好
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Lobby furniture and fixtures are clean, organized and in good condition.<br>大堂内家具，固定摆放的物品一切正常有序
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Select 1-2 locations in the public areas to conduct MOD internet checks (Net 60/Net lift).<br>选一至两个位置测试网路信号连接
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Meet and greet all Elite Platinum and Gold member arrivals .<br>迎接所有到店的白金卡会员和金卡
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Conduct at least one check-in service audit based on BSA. 根据如下标准确认入住办理是否合格<br>* SPG membership is recognized and benefits area delivered/enrollment offered to non members. SPG会员得到辨识，以及有得到相关惠处的介绍/如不是会员，则要介绍入会能享受的优惠<br>* Departture date & room type confirmed 离店日期&房型的确定<br>* Departure time asked 离店时间的询问<br>*ID/Passport scanned 相关证件扫描<br>* Collect method of payment/confirm rate (writeen room number on the kay packet instead of say it loud) 付款方式以及房价的确认（将房号写在房卡上，不允许大声说出）<br>* Notify guest the receipt will be emailed where available 告知客人相关收据可后期邮寄<br>* Key provided in proper key packet 房卡装在房卡套内<br>
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Conduct at least one check-out service audit based on BSA. 根据如下标准确认退房办理是否合格<br>* Inquired about stay and take responsibility for any additional request or issues 询问入住体验，如得到需做跟进的回馈，要进一步处理<br>* Verify charges & payment before issuing final invoice 在出示发票前应再次确认房价或付款信息<br>* Confirm UNICEF donation 确认联合国基金捐献<br>* Thank for staying & invitation to return 感谢入住&邀请下次光临<br>* Offer to assistant with transition to what is next. 给客人下一行程提供协助<br>
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Engage the guest and manage queues during heavy check-in/out periods. <br>与客人互动，尤其是在排队办理入住时帮助协调客人。
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Inspect luggage room and make sure guest luggage secured.<br>检查行李房，确认所有行李是否安全存放
Westin Club 威斯汀俱乐部
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Conduct walk through during Breakfast and Happy Hour meal periods and engage Elite members and guests.<br>早餐以及下午茶时间巡查，与会员客人朋友/其他客人沟通互动
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Club music, lighting, scent and internet are in excellent working order.<br>俱乐部的音乐，灯光，香氛以及网络正常
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Ensure associates are engaging Elite members and guests in the Lounge. <br>确认员工有与俱乐部的客人互动。
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During Breakfast on Weekends only, Westin Kids Eat Well Menu for kids items must be offered according to the brand program guide.<br>根据品牌要求，周末期间的早餐须提供儿童健康餐单
Westin Workout Fitness Studio/Pool Area 威斯汀健身中心/泳池区域
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Fitness Studio is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.<br>健身中心整洁，垃圾桶清理干净，可见水管状态良好，供客使用<br>
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Music, lighting, scent and internet are in excellent working order.<br>音乐，灯光，香氛以及网路正常
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Sound system and TV are working in gym.<br>音响和电视机正常运作
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Locker room is clean and guest ready.<br>更衣室整洁，供客人使用
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Pool area is clean and towels are neatly displayed on all pool deck chairs.<br>泳池区域整洁，泳池椅架上备有毛巾供客使用
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Life-guard on duty during operation hours.<br>救生员当值
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Waterfall is clean and fucntioning.<br>水景整洁正常
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Westin WORKOUT facilities is equipped with complimentary amenities per brand standard: 威斯汀健身中心供有以下设施设备<br>*Headphones 头戴式耳机<br>*Hand Towels 擦手毛巾<br>*Bottled water cooler stocked with bottled water or a bottleless water cooler with cup dispenser and cups. 瓶装冰水/杯装冰水<br>* Disinfected wipes. 消毒纸巾<br>*Two(2) magazine selections. 两款杂志可选
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Fitness Equipment is in place per brand guidelines . 健身中心设备达到以下标准<br>* Stretching & core work accessories type. 拉伸&核心力量训练器材<br><br>
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SPA treatment room area clean and tidy.<br>水疗房内整洁干净
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Changing room are clean and tidy<br>更衣室整洁干净
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Light food and beverage dining options area available at the spa either via In-Room Dining Menu or a seperate SPA cuisine menu.<br>水疗或客房点餐餐单上有提供小食或饮料供水疗客人选择享用。
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Life saving equipment clean and well functioning with good presentation.<br>急救设备整洁，可供正常使用
Meeting Room/Banquet Area 会议室/宴会区域
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Digital sigange is updated with accurate information based on Daily Events Sheet. 当日宴会会议信息及时更新在数码显示屏上
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Tempreture is cool and fresh 冷气开放，室内空气清新
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Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.<br>灯光，音乐，香氛及网路运行正常.宴会前厅整洁
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Report any meeting room doors that are not locked. 如有会议室门未妥善关闭应及时通告相关部门
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Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly. 洗手间整洁无异味，垃圾桶内无异物，手纸更换，坐便内冲洗干净
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Storerooms and partry are closed 仓库及工作间的门锁住<br>
Restaurant & Outlets 餐厅
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Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.<br>确认各餐厅服务及时。灯光，音乐，香氛及网路运行正常.宴会前厅整洁
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Check if there are any Elite members dining in the outlets. Ensure the Members Dine More discount benefit is accorded.<br>检查是否有会员在餐厅用餐，确认会员用餐可享用相关折扣
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For ST,the quality of buffet clean and tidy, all food are well displayed with lable.<br>全日餐厅的自助餐摆台整洁，所有食物均有序展现
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For FS, delivery of products(timing, quality, tempreture, taste)<br>中餐厅，出品及时（时间，质量，温度，口味适合）
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For GG, delivery of products(timing, quality, tempreture, taste)<br>扒房，出品及时（时间，质量，温度，口味适合）
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For EB, delivery of products(timing, quality, tempreture, taste)<br>大堂吧，出品及时（时间，质量，温度，口味适合）
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At lease one venue about food tempreture record check, 至少检查一间餐厅的出品温度<br>*ask the associate to show how the tempreture being taken 闻讯员工是如何检测温度的<br>*is it align with the record? 温度与记录的是否吻合<br>*Any explanation if tempreture varience 如不吻合，是否有解释说明？
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Are all opened food / beverage labeled in the fridge 所有开启的食物是否存放在冰柜里？
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Check inventories follows the " First in ,first out" rule, ensure not selling wines with expired dates.<br>检查所有库存的食品是否遵照“先进先出”原则，确保不售卖使用过期酒水
Back of House (BOH) 后勤区域
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Hallways are clean and free from debris. 过道整洁无杂物堆放
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Light fixtures are working properly. Report any defects to Engineering. 小型机械运转正常。如有异常则报备工程部处理
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Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.确保员工更衣室内整洁。衣柜上不可以随意摆放鞋子或其他个人物件。
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Greet associates at the Laundry room. Ensure the temperature is appropriate for the working environment. <br>问候洗衣房当值员工。确保室内温度适宜，工作环境适合。
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Loading deck is clean and cleared of all deliveries. 卸货区整洁，货物及时收取。
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Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD. <br>检查确保所有时间均有跟进及报备处理
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Associate cafeteria and uniform room are operating in accordance to service hours.<br>员工餐厅与制服房按运作时间正常开放
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Ensure service lifts and lift tracks are spectacularly clean and free from debris.<br>确保员工电梯和电梯前室整洁，无杂物堆放
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All electrical equipment in good working condition and energy saving setting?<br>是否所有电器设备运作正常，并处于节能设置？
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All offcie locked after operation?<br>是否所有办公室在下班后锁好门？
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B4 exit to garbage room is closed outisde 负4楼通往垃圾房的门从外锁好<br>Garbage room is tidy 垃圾房整洁
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1st Pantry check 第一个客房楼层工作间检查<br>1. All foods/beverage not directly on the floor/wall/ to the ceiling.食品酒水内物品不可直接接触地面，墙面以及天花。<br>2. No bad/strange odor of the room 室内无异味。<br>3.No debris or rubbish on the room, need to be clean/tidy with well organization.工作间内无杂物堆放，物品摆放整洁。<br>4. All linen place in a closed cabinet.布草的摆放需四面封闭。<br>5 Cup washing machine equipment for every floor, and disinfection cabinet .每层楼有洗杯机，消毒机，玻璃器皿，杯具保洁柜。<br>6. The laundry channel need to be locked properly . 布草喉需妥善锁好。<br>7. All lights running normally.室内灯具运作正常。
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2nd Pantry check 第二个客房楼层工作间检查<br>1. All foods/beverage not directly on the floor/wall/ to the ceiling.食品酒水内物品不可直接接触地面，墙面以及天花。<br>2. No bad/strange odor of the room 室内无异味。<br>3.No debris or rubbish on the room, need to be clean/tidy with well organization.工作间内无杂物堆放，物品摆放整洁。<br>4. All linen place in a closed cabinet.布草的摆放需四面封闭。<br>5 Cup washing machine equipment for every floor, and disinfection cabinet .每层楼有洗杯机，消毒机，玻璃器皿，杯具保洁柜。<br>6. The laundry channel need to be locked properly . 布草喉需妥善锁好。<br>7. All lights running normally.室内灯具运作正常。
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1st Trolley Check 第一个客房工作推车检查<br>1. No maintenance defects for the trolley.车体本身情况良好，无严重损坏。<br>2. All cleaning tools and chemicals put in the right order with labeling and well organized.各类清洁用品工具需按标签放好，无错位乱放。<br>3. No heavy dirt / stains on the cleaning tools 清洁用品工具状态良好，无明显污渍污垢
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2nd Trolley Check 第二个客房工作推车检查<br>1. No maintenance defects for the trolley.车体本身情况良好，无严重损坏。<br>2. All cleaning tools and chemicals put in the right order with labeling and well organized.各类清洁用品工具需按标签放好，无错位乱放。<br>3. No heavy dirt / stains on the cleaning tools 清洁用品工具状态良好，无明显污渍污垢
Guest room Check( mandatary three rooms check) 客房检查（3间房）
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Room #1 房间1
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Entrance Zone 入门处<br>* Main door (Dusty / footmarks or kick-marks / damaged) 客房门（ 灰尘/脚印或者踢过的痕迹/破损处）<br> Security chain / double lock (Dusty / dirt found / fingerprints / not working) 安全链/第二门锁（（ 灰尘/污渍/手指印/不好用）<br>* BBK menu in place 有放早餐牌 <br>* DND is well functioning 请勿打扰功能正常
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Closet 衣柜<br>* Overall presentation is good. 整体良好<br>* Hangers (quantity & meterials) 衣挂 （数量以及材质符合标准）<br>* Safe box functioning 保险箱正常使用 <br>
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Honor Bar 餐柜<br>* Glassware/Chinaware/silerware (Water marks / fingerprints / uncleaned / chipped / rusty, ) 玻璃器皿/瓷器/银器（水渍/手印/不干净/有缺口/腐朽）<br>* Fridge/Contents (Product label not front-facing / not organized / fridge not working) 小冰箱/内置物品（带有价目条的一面朝外/混乱/冰箱坏了）<br>*Electronic kettle set (Uncleaned / wet / smelly) 电烧水壶（不干净/潮湿/有异味）<br>* Coffee machine (Uncleaned / coffee stains / water marks / cannot turn on) 咖啡机（不干净/有咖啡渍/水渍/不可以关）
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Living room 客厅<br>* TV is good condition ( inc IV remote control - Dusty / dirty / faulty / fingerprints / cannot turn on) 电视状态良好（包括遥控器-有灰尘/脏/功能出错/手印/无法开启）<br>* Writing desk overall ( Uncleaned / chipped corners / cluttered / fingerprints / dis-organized) 写字台整体（不干净/桌角破碎/物件摆放杂乱/手印）<br>* Trash Bin(Uncleaned / damaged / found trash) 垃圾桶（不干净/破损/内有垃圾）<br>* Sheer curtain / drapery( Stained / torn / hooks missing / difficult to draw / items found behind) 布帘/窗帘/（污渍/撕烂/挂钩掉了/难拉开/后面放置其他物品）<br>* Window (Fingerprints / water marks / dusty) 窗户（手印/水渍/灰尘）<br>* Sofa(Stained / trash found under-seat cushion / torn upholstery) 沙发（污渍/沙发抱枕里发现垃圾/沙发套撕烂）
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Bedroom 卧室<br>* Night stand overall (Dis-organized / cluttered / dirty）整体状态 （摆放混乱/<br>*Master panel （Fingerprints / dusty / faulty）主面板 （手印/灰尘/程序错误）<br>*Alarm clock（Uncleaned / faulty / display time is incorrect）闹钟（不清晰/程序错误/显示时间不正确）<br>*Night stand underneath / bed underneath （Uncleaned / trash found）<br>* Bedsheet, pillows, duvet covers(quantites, stained / wrinkle / torn / hair / not crisp-looking) 床单，枕头，床罩（数量，污渍/皱褶/撕烂/头发/不整齐）<br>
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Bathroom浴室<br>* Towels (Quantities/Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) 毛巾（数量/泛黄/撕烂/污渍/毛发/异味/不平整）<br>* Bath mat (Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) 地垫 （泛黄/撕烂/污渍/毛发/异味/不平整）<br>* Bath robe (Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) 浴巾 （泛黄/撕烂/污渍/毛发/异味/不平整）<br>* Basin (Stained / uncleaned / mould on the grout / damaged / hair) 面盆 （污渍/不干净/发霉/破损/毛发）<br>* Floor( Uncleaned / hair / found trash / dusty corners) 地面 （不干净/毛发/有垃圾/角落灰尘）<br>* Toilet unit/toilet flusher( Uncleaned / damaged / yellowish water marks / cannot flush) 座便器 （不干净/破损/黄色水渍/不可以冲水）<br>* Toliet cover/seat (Uncleaned / stained / wet / damaged ) 座便器罩 （不干净/污渍/湿/损坏）<br>* Shower wall(Uncleaned / mould / soap remains / water marks) 洗浴间墙面 （不干净/肥皂污渍/水渍）<br>* Shower drainage (Uncleaned / mould / soap remains / water marks / hair) 洗浴间下水 （不干净/发霉/肥皂渍/水渍）<br>* Sprinkler( Water marks / soap remains / damaged / rusty ) 喷淋头 （水渍/肥皂渍/损坏/生锈）<br>* Bathtub( Uncleaned / mould / soap remains / water marks / hair) 浴缸 （不干净/发霉/肥皂渍/水渍/毛发）<br>
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General condition of Room 房间整体<br>* Carpet (Stained / hair / trash found / shows dirt on the cloth when wiped) 地毯 （污渍/毛发/有垃圾/当浸湿后发现污迹）<br>* Lighting ( Fused / visible dust on spot light cover ) 灯（有保险丝/灯罩上可见灰尘）<br>* Smell ( smoking smell/ mouldy smell/not fresh air) 气味 （烟味/霉味/空气不清新）
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Room#2 房间2
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Entrance Zone 入门处<br>* Main door (Dusty / footmarks or kick-marks / damaged) 客房门（ 灰尘/脚印或者踢过的痕迹/破损处）<br> Security chain / double lock (Dusty / dirt found / fingerprints / not working) 安全链/第二门锁（（ 灰尘/污渍/手指印/不好用）<br>* BBK menu in place 有放早餐牌 <br>* DND is well functioning 请勿打扰功能正常
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Closet 衣柜<br>* Overall presentation is good. 整体良好<br>* Hangers (quantity & meterials) 衣挂 （数量以及材质符合标准）<br>* Safe box functioning 保险箱正常使用 <br>
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Honor Bar 餐柜<br>* Glassware/Chinaware/silerware (Water marks / fingerprints / uncleaned / chipped / rusty, ) 玻璃器皿/瓷器/银器（水渍/手印/不干净/有缺口/腐朽）<br>* Fridge/Contents (Product label not front-facing / not organized / fridge not working) 小冰箱/内置物品（带有价目条的一面朝外/混乱/冰箱坏了）<br>*Electronic kettle set (Uncleaned / wet / smelly) 电烧水壶（不干净/潮湿/有异味）<br>* Coffee machine (Uncleaned / coffee stains / water marks / cannot turn on) 咖啡机（不干净/有咖啡渍/水渍/不可以关）
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Living room 客厅<br>* TV is good condition ( inc IV remote control - Dusty / dirty / faulty / fingerprints / cannot turn on) 电视状态良好（包括遥控器-有灰尘/脏/功能出错/手印/无法开启）<br>* Writing desk overall ( Uncleaned / chipped corners / cluttered / fingerprints / dis-organized) 写字台整体（不干净/桌角破碎/物件摆放杂乱/手印）<br>* Trash Bin(Uncleaned / damaged / found trash) 垃圾桶（不干净/破损/内有垃圾）<br>* Sheer curtain / drapery( Stained / torn / hooks missing / difficult to draw / items found behind) 布帘/窗帘/（污渍/撕烂/挂钩掉了/难拉开/后面放置其他物品）<br>* Window (Fingerprints / water marks / dusty) 窗户（手印/水渍/灰尘）<br>* Sofa(Stained / trash found under-seat cushion / torn upholstery) 沙发（污渍/沙发抱枕里发现垃圾/沙发套撕烂）
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Bedroom 卧室<br>* Night stand overall (Dis-organized / cluttered / dirty）整体状态 （摆放混乱/<br>*Master panel （Fingerprints / dusty / faulty）主面板 （手印/灰尘/程序错误）<br>*Alarm clock（Uncleaned / faulty / display time is incorrect）闹钟（不清晰/程序错误/显示时间不正确）<br>*Night stand underneath / bed underneath （Uncleaned / trash found）<br>* Bedsheet, pillows, duvet covers(quantites, stained / wrinkle / torn / hair / not crisp-looking) 床单，枕头，床罩（数量，污渍/皱褶/撕烂/头发/不整齐）<br>
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Bathroom浴室<br>* Towels (Quantities/Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) 毛巾（数量/泛黄/撕烂/污渍/毛发/异味/不平整）<br>* Bath mat (Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) 地垫 （泛黄/撕烂/污渍/毛发/异味/不平整）<br>* Bath robe (Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) 浴巾 （泛黄/撕烂/污渍/毛发/异味/不平整）<br>* Basin (Stained / uncleaned / mould on the grout / damaged / hair) 面盆 （污渍/不干净/发霉/破损/毛发）<br>* Floor( Uncleaned / hair / found trash / dusty corners) 地面 （不干净/毛发/有垃圾/角落灰尘）<br>* Toilet unit/toilet flusher( Uncleaned / damaged / yellowish water marks / cannot flush) 座便器 （不干净/破损/黄色水渍/不可以冲水）<br>* Toliet cover/seat (Uncleaned / stained / wet / damaged ) 座便器罩 （不干净/污渍/湿/损坏）<br>* Shower wall(Uncleaned / mould / soap remains / water marks) 洗浴间墙面 （不干净/肥皂污渍/水渍）<br>* Shower drainage (Uncleaned / mould / soap remains / water marks / hair) 洗浴间下水 （不干净/发霉/肥皂渍/水渍）<br>* Sprinkler( Water marks / soap remains / damaged / rusty ) 喷淋头 （水渍/肥皂渍/损坏/生锈）<br>* Bathtub( Uncleaned / mould / soap remains / water marks / hair) 浴缸 （不干净/发霉/肥皂渍/水渍/毛发）<br>
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General condition of Room 房间整体<br>* Carpet (Stained / hair / trash found / shows dirt on the cloth when wiped) 地毯 （污渍/毛发/有垃圾/当浸湿后发现污迹）<br>* Lighting ( Fused / visible dust on spot light cover ) 灯（有保险丝/灯罩上可见灰尘）<br>* Smell ( smoking smell/ mouldy smell/not fresh air) 气味 （烟味/霉味/空气不清新）
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Room #3 房间3
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Entrance Zone 入门处<br>* Main door (Dusty / footmarks or kick-marks / damaged) 客房门（ 灰尘/脚印或者踢过的痕迹/破损处）<br> Security chain / double lock (Dusty / dirt found / fingerprints / not working) 安全链/第二门锁（（ 灰尘/污渍/手指印/不好用）<br>* BBK menu in place 有放早餐牌 <br>* DND is well functioning 请勿打扰功能正常
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Closet 衣柜<br>* Overall presentation is good. 整体良好<br>* Hangers (quantity & meterials) 衣挂 （数量以及材质符合标准）<br>* Safe box functioning 保险箱正常使用 <br>
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Honor Bar 餐柜<br>* Glassware/Chinaware/silerware (Water marks / fingerprints / uncleaned / chipped / rusty, ) 玻璃器皿/瓷器/银器（水渍/手印/不干净/有缺口/腐朽）<br>* Fridge/Contents (Product label not front-facing / not organized / fridge not working) 小冰箱/内置物品（带有价目条的一面朝外/混乱/冰箱坏了）<br>*Electronic kettle set (Uncleaned / wet / smelly) 电烧水壶（不干净/潮湿/有异味）<br>* Coffee machine (Uncleaned / coffee stains / water marks / cannot turn on) 咖啡机（不干净/有咖啡渍/水渍/不可以关）
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Living room 客厅<br>* TV is good condition ( inc IV remote control - Dusty / dirty / faulty / fingerprints / cannot turn on) 电视状态良好（包括遥控器-有灰尘/脏/功能出错/手印/无法开启）<br>* Writing desk overall ( Uncleaned / chipped corners / cluttered / fingerprints / dis-organized) 写字台整体（不干净/桌角破碎/物件摆放杂乱/手印）<br>* Trash Bin(Uncleaned / damaged / found trash) 垃圾桶（不干净/破损/内有垃圾）<br>* Sheer curtain / drapery( Stained / torn / hooks missing / difficult to draw / items found behind) 布帘/窗帘/（污渍/撕烂/挂钩掉了/难拉开/后面放置其他物品）<br>* Window (Fingerprints / water marks / dusty) 窗户（手印/水渍/灰尘）<br>* Sofa(Stained / trash found under-seat cushion / torn upholstery) 沙发（污渍/沙发抱枕里发现垃圾/沙发套撕烂）
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Bedroom 卧室<br>* Night stand overall (Dis-organized / cluttered / dirty）整体状态 （摆放混乱/<br>*Master panel （Fingerprints / dusty / faulty）主面板 （手印/灰尘/程序错误）<br>*Alarm clock（Uncleaned / faulty / display time is incorrect）闹钟（不清晰/程序错误/显示时间不正确）<br>*Night stand underneath / bed underneath （Uncleaned / trash found）<br>* Bedsheet, pillows, duvet covers(quantites, stained / wrinkle / torn / hair / not crisp-looking) 床单，枕头，床罩（数量，污渍/皱褶/撕烂/头发/不整齐）<br>
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Bathroom浴室<br>* Towels (Quantities/Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) 毛巾（数量/泛黄/撕烂/污渍/毛发/异味/不平整）<br>* Bath mat (Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) 地垫 （泛黄/撕烂/污渍/毛发/异味/不平整）<br>* Bath robe (Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) 浴巾 （泛黄/撕烂/污渍/毛发/异味/不平整）<br>* Basin (Stained / uncleaned / mould on the grout / damaged / hair) 面盆 （污渍/不干净/发霉/破损/毛发）<br>* Floor( Uncleaned / hair / found trash / dusty corners) 地面 （不干净/毛发/有垃圾/角落灰尘）<br>* Toilet unit/toilet flusher( Uncleaned / damaged / yellowish water marks / cannot flush) 座便器 （不干净/破损/黄色水渍/不可以冲水）<br>* Toliet cover/seat (Uncleaned / stained / wet / damaged ) 座便器罩 （不干净/污渍/湿/损坏）<br>* Shower wall(Uncleaned / mould / soap remains / water marks) 洗浴间墙面 （不干净/肥皂污渍/水渍）<br>* Shower drainage (Uncleaned / mould / soap remains / water marks / hair) 洗浴间下水 （不干净/发霉/肥皂渍/水渍）<br>* Sprinkler( Water marks / soap remains / damaged / rusty ) 喷淋头 （水渍/肥皂渍/损坏/生锈）<br>* Bathtub( Uncleaned / mould / soap remains / water marks / hair) 浴缸 （不干净/发霉/肥皂渍/水渍/毛发）<br>
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General condition of Room 房间整体<br>* Carpet (Stained / hair / trash found / shows dirt on the cloth when wiped) 地毯 （污渍/毛发/有垃圾/当浸湿后发现污迹）<br>* Lighting ( Fused / visible dust on spot light cover ) 灯（有保险丝/灯罩上可见灰尘）<br>* Smell ( smoking smell/ mouldy smell/not fresh air) 气味 （烟味/霉味/空气不清新）
