Title Page
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Name of MOD
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Conducted on
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Shift start & end time
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1. Visit Call Centre and Duty Manager to inform you are the MOD. Provide mobile number/extension for contact purposes.
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2. Hotel Occupancy %
Front Office/Housekeeping
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3. Review BPN log report and action on all service recovery issues. Meet the guest in person to ensure closure.
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4. Attend daily pre-arrival meeting(s).
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5. Morning DM, Afternoon DM, Night DM
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6. Ask Front Desk on the Enrolment goals for the day and check in on the performance throughout the day.
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7. Ensure today's Occupancy/ADR/VIP arrival/Events information are updated on the board in back office.
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8. Ask Front Desk to print arrival report for today (Elite/Mobile Check-In/other VIP arrivals).
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9. Rooms assigned for Elite / VIPs are VCI rooms or prioritized for cleaning prior to guests' arrival time.
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10. Randomly select 2 Elite / VIPs rooms to inspect.
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10. Coordinate with In-Room Dining (IRD) to ensure Elite/VIP amenities are set-up in room prior to arrival.
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12. Inspect guest floors for cleanliness, defects and clear IRD trays. Report defects to Engineering immediately.
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13. Inspect Back of House stairways for cleanliness and defects.
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14. Ensure guest lifts and carpark lift tracks clean and free from debris.
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15. Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.
Lobby
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16. Lobby music, lighting, scent and internet are in excellent working order.
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17. Lobby furniture and fixtures are clean, organized and in good condition.
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18. Meet and greet all Elite Platinum and Gold member arrivals.
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19. Conduct at least one check-in or check-out service audit based on BSA.
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20. Engage the guest and manage queues during heavy check-in/out periods.
Executive Lounge
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21. Conduct walk through during Breakfast and Cocktail hour periods and engage with guests.
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22. Lounge music, lighting, scent and internet are in excellent working order.
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22. Ensure staff are engaging guests in the Lounge.
Fitness Center/Gym/Pool Area
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23. Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.
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24. Music, lighting, scent and internet are in excellent working order.
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25. Sound system and TV are working in gym.
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26. Sauna & Changing room is clean and guest ready.
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27. Pool area is clean and towels are neatly displayed on all pool deck chairs.
Meeting Rooms
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28. Digital signage is updated with accurate information based on Daily Events Sheet.
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29. Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.
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30. Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.
Restaurant/Outlets
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31. Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.
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32. WOP Breakfast food replenish on time
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33. Que management at WOP during breakfast
Back of House (BOH)
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34. Hallways are clean and free from debris.
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35. Light fixtures are working properly. Report any defects to Engineering.
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36. Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.
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37. Loading dock is clean and cleared of all deliveries.
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38. Staff cafeteria and uniform room are operating in accordance to service hours.
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49. Ensure service lifts clean and free from debris.
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Additional Note
Approval
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Date and time of approval
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MOD signature
