Manager On Duty Report - Hotel

• Mod name

• Date:

  Date

• Occupancy:

• ARR:

• Dep:

General

• MOD should always Inform his number to Operator / GSC / FO-Duty Manager )

• Front Office - Duty Manager / Shift in charge

• Engineering - Shift in charge

• Food & Beverage - Shift in charge

• Safety & Security - Shift in charge

TELEPHONE ANSWERING

• How many rings before a call is received.

• Room Service

  Answer

  Not Answer

• RINGS

• REMARKS

• Housekeeping

  Answer

  Not Answer

• RINGS

• REMARKS

• Telephone Operator

  Answer

  Not Answer

• RINGS

• REMARKS

• Reservation

  Answer

  Not Answer

• RINGS

• REMARKS

• Reception

  Answer

  Not Answer

• RINGS

• REMARKS

HOTEL LOBBY / PUBLIC AREA

• Do a full tour of the Lobby / Public Area

• Entrance - Cleanliness / Condition / Lights

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Toilets – Condition / Cleanliness / supplies / Lights

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Elevators Cleanliness / Condition

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Floors / Walls / Ceiling / Chandelier / Lights – Condition

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Flowers - Fresh and arranged well

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Hotel Atrium Lights & Chandelier – 07th floor to 30th Floor

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

HOTEL FRONT OFFICE

• Lobby Presence: Bell Boy, Receptionist, Duty Manager

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Colleague Grooming: Uniform, Nametag, etc.

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Back Area / Luggage Room Neat/Tidy / Condition

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• First Aid Box

  Found

  N/A

• REMARKS

• Lobby Cleanliness / Condition / Lights

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Monitor Guest Arrival Experience

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

REFLEXOLOGY/ FOOT MASSAGE

• Please choose the areas have been checked.

• Cleanliness

  Meets Expectation

  Need Attention

• REMARKS

• REMARKS

• Bad Odours / smell fresh

  Meets Expectation

  Need Attention

• REMARKS

• REMARKS

• Candles On (during operation hours only)

  Meets Expectation

  Need Attention

• REMARKS

• REMARKS

• GENERAL COMMENTS:

GUEST FEEDBACK

• Meet and Assist Guest - First guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

• Meet and Assist Guest - Second guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

COLLEAGUES LOCKER INSPECTION

• Bathroom Supplies

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Lights

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Fresh Smell, No Bad Odour

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

  Yes

  No

• Toilets & Showers Clean / Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Overall Clean / Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

HOTEL ROOM INSPECTION ( Room #1 )

• Please choose the areas have been checked.

• Room No:

• Overall Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Top of Doors dusting

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Under Bed

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Kettle condition / Tray setup

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Minibar / Fridge

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Smell Fresh

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Blocked for VIP Arrival

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Evacuation Sign / Door Knobs

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Window Glass Knob / Curtains

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wall Picture / Art work Frame

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Shower area

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Room/Bathroom Supplies

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Lamps / Lights

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Furniture condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Carpet / Bed Linen / Upholstery

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Cleanliness

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Safe Box Opened

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wardrobe Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• A/C Grill cleanliness/condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Writing Table / Paper Supplies / Mirror

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

HOTEL ROOM INSPECTION ( Room #2 )

• Please choose the areas have been checked.

• Room No:

• Overall Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Top of Doors dusting

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Under Bed

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Kettle condition / Tray setup

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Minibar / Fridge

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Smell Fresh

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Blocked for VIP Arrival

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Evacuation Sign / Door Knobs

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Window Glass Knob / Curtains

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wall Picture / Art work Frame

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Shower area

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Room/Bathroom Supplies

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Lamps / Lights

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Furniture condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Carpet / Bed Linen / Upholstery

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Cleanliness

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Safe Box Opened

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wardrobe Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• A/C Grill cleanliness/condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Writing Table / Paper Supplies / Mirror

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

F&B INSPECTION

• Please mark No if non-operational or Yes if outlets have been checked.

• Al Fayhaa

  In Operation

  Out of Order

  Not checked

• Restaurant Ambiance

• Service Standards

• Colleague Grooming

• Food-Buffet Presentation

• take a picture

  Media

• the reason

• Al Noor

  In Operation

  Out of Order

  Not checked

• Restaurant Ambiance

• Service Standards

• Colleague Grooming

• Food-Buffet Presentation

• take a picture

  Media

• the reason

• Al Andalus

  In Operation

  Out of Order

  Not checked

• Restaurant Ambiance

• Service Standards

• Colleague Grooming

• Food-Buffet Presentation

• take a picture

  Media

• the reason

• Lagenda

  In Operation

  Out of Order

  Not checked

• Restaurant Ambiance

• Service Standards

• Colleague Grooming

• Food-Buffet Presentation

• take a picture

  Media

• the reason

• Jasmine Café / Sports Lounge

  In Operation

  Out of Order

  Not checked

• Restaurant Ambiance

• Service Standards

• Colleague Grooming

• Food-Buffet Presentation

• take a picture

  Media

• the reason

• Heraa Tea Garden

  In Operation

  Out of Order

  Not checked

• Restaurant Ambiance

• Service Standards

• Colleague Grooming

• Food-Buffet Presentation

• take a picture

  Media

• the reason

• Bani Hashim 1, 2 & 3

  In Operation

  Out of Order

  Not checked

• Restaurant Ambiance

• Service Standards

• Colleague Grooming

• Food-Buffet Presentation

• take a picture

  Media

• the reason

• Etlalah

  In Operation

  Out of Order

  Not checked

• Restaurant Ambiance

• Service Standards

• Colleague Grooming

• Food-Buffet Presentation

• take a picture

  Media

• the reason

• Room Service

  In Operation

  Out of Order

  Not checked

• Restaurant Ambiance

• Service Standards

• Colleague Grooming

• Food-Buffet Presentation

• take a picture

  Media

• the reason

RESTAURANT FEEDBACK

• Meet and Assist Guest - First guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

• Meet and Assist Guest - Second guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

COLLEAGUES RESTAURANT – AL MULTAQAA

• Lights

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Food Quality / Food Quantity

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Cleanliness / Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

KITCHEN

• Please mark No if non-operational or Yes if outlets have been checked.

• Floor Cleaning / Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Gloves / Head cap

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• First Aid Box

  Found

  N/A

• REMARKS

• REMARKS

• Safety

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Hygiene Standards

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Name Tag

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Floor Cleaning / Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Stewarding area

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

SAFETY & SECURITY

• Please mark No if non-operational or Yes if outlets have been checked.

• Control Room Manned

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

GENERAL COMMENTS & RECOMMENDATIONS

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• Name

• Signature

  Sign