Duty Manager Report

Pine Cliffs Resort

• Pine Cliffs Resort

  

• Conducted on

  Date

• Prepared by

• MOD instruction List:
  
  1. Get a Tablet ready prior to duty
  2. Weekday duty starts at 18h00 until 24h00
  3. Weekend duty starts Friday at 18h00 until 09h00 Monday
  4. A late evening inspection back of the house must be executed
  5. Ensure to note down any incidents that happen during your MOD shift
  6. You are responsible to meet all VIP's that are coming to the hotel during you shift
  7. It is advisable to review the MOD report before you start
  8. You are not allowed to leave the Resort without the consent from the General Manager
  9. The report has to be sent to Duty Managers & Guest Operations group at the end of your MOD duty shift
  10. If for some reason you cannot cover your shift, you must make prior arrangements to change the shift with a fellow colleague and report the changes to Duty Managers & Guest Operation group
  11. Return the MOD Tablet back

Lobby Level

• Hotel

  Yes

  No

• Add media

  Media

• Ocean Suites

  Yes

  No

• Add media

  Media

• Pine Cliffs Residence

  Yes

  No

• Add media

  Media

• Public area furniture clean and in good condition?

  Yes

  No

  N/A

• Plants are clean, fresh and free of debris, etc?

  Yes

  No

  N/A

• There are no fused bulbs in any of the public areas?

  Yes

  No

  N/A

• Ceilings and floors in good condition?

  Yes

  No

  N/A

• Public area sound system was on and music played at a confortable level and choice of music appropriate?

  Yes

  No

  N/A

• Public area walls and wall paper / paint were not stained and have no scuff marks?

  Yes

  No

  N/A

• Digital signages and information posters in public area were current and attactive?

  Yes

  No

  N/A

• Stairs and handrails are clean and in good conditions?

  Yes

  No

  N/A

• General Comments on above if any

Guest Lifts

• Hotel

  Yes

  No

• Add media

  Media

• Ocean Suite

  Yes

  No

• Add media

  Media

• Lift call buttons at floor landing were working properly?

  Yes

  No

  N/A

• Lift interior walls and mirrors were clean and free of damage?

  Yes

  No

  N/A

• No lift light bulbs were fused?

  Yes

  No

  N/A

• Floor condition of the lifts were clean and in good condition?

  Yes

  No

  N/A

• All lift interior buttons were in proper working condition?

  Yes

  No

  N/A

• Lift floor signs were easy to read and accurate?

  Yes

  No

  N/A

• Lifts did not make any strange noise during operation?

  Yes

  No

  N/A

• Lift smell was pleasent and not offensive?

  Yes

  No

  N/A

• Lift doors open and closed properly?

  Yes

  No

  N/A

• General Comments on above if any

Area Toilets

• Hotel

  Yes

  No

• Add media

  Media

• Ocean Suites

  Yes

  No

• Add media

  Media

• Pescador Pool

  Yes

  No

• Add media

  Media

• Club House

  Yes

  No

• Add media

  Media

• Driving Range

  Yes

  No

• Add media

  Media

• Campos Tennis

  Yes

  No

• Add media

  Media

• Beach Club

  Yes

  No

• Add media

  Media

• Academia de Golf

  Yes

  No

• Add media

  Media

• Meeting Rooms

  Yes

  No

• Add media

  Media

• Public Toilets were fresh smelling?

  Yes

  No

  N/A

• Public toilets were relatively of a high standards of cleanliness and free of paper on floor or vanities?

  Yes

  No

  N/A

• Mirrors were clean and in good repair?

  Yes

  No

  N/A

• Lighting in toilets was good?

  Yes

  No

  N/A

• Trash receptacles were well maintained and not overly full?

  Yes

  No

  N/A

• Toilet doors were in good working condition, free of marks and stains?

  Yes

  No

  N/A

• General Comments on above if any

Meeting Rooms

• Public area walls and wall paper / paint were not stained and have no scuff marks?

  Yes

  No

  N/A

• Doors were closed and locked?

  Yes

  No

  N/A

• Meeting Room doors are clean and free of marks, handprints, etc?

  Yes

  No

  N/A

• There was adequate directional signage and they were clear and well maintained?

  Yes

  No

  N/A

• Carpets are clean and in good condition?

  Yes

  No

  N/A

• There are no fused bulbs in any of the public areas?

  Yes

  No

  N/A

• General Comments on above if any

• Add media

  Media

Swimming Pool

• Hotel Pools

  Yes

  No

• Add media

  Media

• Ocean Suites Pool

  Yes

  No

• Add media

  Media

• Club House Pool

  Yes

  No

• Add media

  Media

• Terraces Pool

  Yes

  No

• Add media

  Media

• Inside Swimming Pool

  Yes

  No

• Add media

  Media

• Pine Cliffs Residence Pool

  Yes

  No

• Add media

  Media

• Fresh towels were available for guests?

  Yes

  No

  N/A

• Pools terraces are clean and neat?

  Yes

  No

  N/A

• Pool furnitures (chairs, tables and umbrellas) are in excellent cleanliness and condition?

  Yes

  No

  N/A

• Pool water was clear and refreshing?

  Yes

  No

  N/A

• Pool area garden is maintained and neatly manicured?

  Yes

  No

  N/A

• General Comments on above if any

Pedestrial Areas

• Hotel

  Yes

  No

• Add media

  Media

• Ocean Suites

  Yes

  No

• Add media

  Media

• Pine Cliffs Village

  Yes

  No

• Add media

  Media

• Pine Cliffs Vacation Club & Pine Cliffs Suites

  Yes

  No

• Add media

  Media

• Pine Cliffs Residence

  Yes

  No

• Add media

  Media

• Pine Cliffs Terraces

  Yes

  No

  N/A

• Cleanliness and general conditions

  Yes

  No

  N/A

• Lighting on passage

  Yes

  No

  N/A

• General conditions of gardens around the passages

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• General Comments on above if any

Internal areas

• Hotel

  Yes

  No

• Add media

  Media

• Ocean Suites

  Yes

  No

• Add media

  Media

• PCR

  Yes

  No

• Add media

  Media

• Cleanliness and general conditions

  Yes

  No

  N/A

• Area lighting

  Yes

  No

  N/A

• Passage clear without obstacles

  Yes

  No

  N/A

• Acess to emergency and technical panels easy without obstacles

  Yes

  No

  N/A

• General Comments on above if any

• Meet and Greet VIP's

  Yes

  No

• One arrival room Checked

  Yes

  No

• One Arrival Apartment Checked

  Yes

  No

• One Arrival Ocean Suite

  Yes

  No

• Details

• Breakfast Checked - Jardim Colonial

  Yes

  No

• Breakfast Checked - OGrill

  Yes

  No

• Breakfast Checked - Pescador

  Yes

  No

• Lunch Checked - Corda Café

  Yes

  No

• Lunch Checked - OGrill

  Yes

  No

• Lunch Checked - Clubhouse

  Yes

  No

• Lunch Checked - Beach Club

  Yes

  No

• Lunch Checked - Pescador

  Yes

  No

• Dinner Checked - Jardim Colonial

  Yes

  No

• Dinner Checked - Pescador

  Yes

  No

• Dinner Checked - Corda Café

  Yes

  No

• Dinner Checked - Beach Club

  Yes

  No

• Dinner Checked - OGrill

  Yes

  No

• Dinner Checked - Yakusa

  Yes

  No

• Dinner Checked - Club House

  Yes

  No

• Details

• Document any Guest Issues or incidents that occurred during you MOD shift.

• Guest Issue / Incident Description

Issue / Incident

• Room Number

• Starguest

• Further Action needed

• Issue / Incident Description

• Extra information if needed

  Media

Closing Summary

• Overall MOD Comments Summary

• Signature

  Drawing

• Report Send Out Instruction:
  
  1. Complete your MOD report by pressing finished button.
  2. Then press 'Audit', find you report on the top of the list then click incon with arrow.
  3. Click 'preview' for final check. Then click 'send' for sending the report through email.
  4. The report will be sent with attention to 00199DutyManagers&GuestOperations@starwoodhotels.com