Title Page

  • Site conducted

  • Mod name

  • Date:

  • Occupancy:

  • ARR:

  • Dep:

General

  • MOD should always Inform his number to Operator / GSC / FO-Duty Manager )

  • Front Office - Duty Manager/Shift In charge

TELEPHONE ANSWERING

  • How many rings before a call is received.

  • Room Service Towers : (Call Ext # 8888)

  • RINGS

  • REMARKS

  • Housekeeping Towers : (Call Ext # 8321 - 8326).

  • RINGS

  • REMARKS

  • Reception Towers : (Call Ext # 1111)

  • RINGS

  • REMARKS

Page 1

TOWERS LOBBY / PUBLIC AREA

Entrances/Lobby - Cleanliness / Condition / Lights

  • ( Tower 2 )

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 3

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 5

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 6

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

Toilet – Condition / Cleanliness / Supplies / Lights

  • Tower 3

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

Elevators - Cleanliness / Condition

  • ( Tower 2 )

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 3

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 5

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 6

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Floors / Walls / Ceiling / Chandelier / Lights – Condition

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Flowers- fresh and arranged well

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Complete Tour of Villa area 06th Floor – Condition / Cleanliness / Lights

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Hotel & Towers Building Roshan Lights

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • 01-Tower Staircase Tour

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

TOWERS FRONT OFFICE

  • Lobby Presence: Bell Boy, Receptionist, Duty Manager

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Colleague Grooming: Uniform, Nametag, etc.

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Back Area / Luggage Room Neat/Tidy / Condition

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • First Aid Box

  • REMARKS

  • Lobby Cleanliness / Condition / Lights

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Monitor Guest Arrival Experience

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

GUEST FEEDBACK

Tower 2

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

Tower 3

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

Tower 5

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

Tower 6

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

Page 2

TOWER 2 ROOM INSPECTION

  • Please choose the areas have been checked.

  • Room No:

  • Overall Condition

  • REMARKS

  • REMARKS

  • Top of Doors dusting

  • REMARKS

  • REMARKS

  • Under Bed

  • REMARKS

  • REMARKS

  • Kettle condition / Tray setup

  • REMARKS

  • REMARKS

  • Minibar / Fridge

  • REMARKS

  • REMARKS

  • Smell Fresh

  • REMARKS

  • REMARKS

  • Blocked for VIP Arrival

  • REMARKS

  • REMARKS

  • Evacuation Sign / Door Knobs

  • REMARKS

  • REMARKS

  • Window Glass Knob / Curtains

  • REMARKS

  • REMARKS

  • Wall Picture / Art work Frame

  • REMARKS

  • REMARKS

  • Shower area

  • REMARKS

  • REMARKS

  • Room/Bathroom Supplies

  • REMARKS

  • REMARKS

  • Lamps / Lights

  • REMARKS

  • REMARKS

  • Furniture condition

  • REMARKS

  • REMARKS

  • Carpet / Bed Linen / Upholstery

  • REMARKS

  • REMARKS

  • Cleanliness

  • REMARKS

  • REMARKS

  • Safe Box Opened

  • REMARKS

  • REMARKS

  • Wardrobe Condition

  • REMARKS

  • REMARKS

  • A/C Grill cleanliness/condition

  • REMARKS

  • REMARKS

  • Writing Table / Paper Supplies / Mirror

  • REMARKS

  • REMARKS

TOWER 3 ROOM INSPECTION

  • Please choose the areas have been checked.

  • Room No:

  • Overall Condition

  • REMARKS

  • REMARKS

  • Top of Doors dusting

  • REMARKS

  • REMARKS

  • Under Bed

  • REMARKS

  • REMARKS

  • Kettle condition / Tray setup

  • REMARKS

  • REMARKS

  • Minibar / Fridge

  • REMARKS

  • REMARKS

  • Smell Fresh

  • REMARKS

  • REMARKS

  • Blocked for VIP Arrival

  • REMARKS

  • REMARKS

  • Evacuation Sign / Door Knobs

  • REMARKS

  • REMARKS

  • Window Glass Knob / Curtains

  • REMARKS

  • REMARKS

  • Wall Picture / Art work Frame

  • REMARKS

  • REMARKS

  • Shower area

  • REMARKS

  • REMARKS

  • Room/Bathroom Supplies

  • REMARKS

  • REMARKS

  • Lamps / Lights

  • REMARKS

  • REMARKS

  • Furniture condition

  • REMARKS

  • REMARKS

  • Carpet / Bed Linen / Upholstery

  • REMARKS

  • REMARKS

  • Cleanliness

  • REMARKS

  • REMARKS

  • Safe Box Opened

  • REMARKS

  • REMARKS

  • Wardrobe Condition

  • REMARKS

  • REMARKS

  • A/C Grill cleanliness/condition

  • REMARKS

  • REMARKS

  • Writing Table / Paper Supplies / Mirror

  • REMARKS

  • REMARKS

TOWER 5 ROOM INSPECTION

  • Please choose the areas have been checked.

  • Room No:

  • Overall Condition

  • REMARKS

  • REMARKS

  • Top of Doors dusting

  • REMARKS

  • REMARKS

  • Under Bed

  • REMARKS

  • REMARKS

  • Kettle condition / Tray setup

  • REMARKS

  • REMARKS

  • Minibar / Fridge

  • REMARKS

  • REMARKS

  • Smell Fresh

  • REMARKS

  • REMARKS

  • Blocked for VIP Arrival

  • REMARKS

  • REMARKS

  • Evacuation Sign / Door Knobs

  • REMARKS

  • REMARKS

  • Window Glass Knob / Curtains

  • REMARKS

  • REMARKS

  • Wall Picture / Art work Frame

  • REMARKS

  • REMARKS

  • Shower area

  • REMARKS

  • REMARKS

  • Room/Bathroom Supplies

  • REMARKS

  • REMARKS

  • Lamps / Lights

  • REMARKS

  • REMARKS

  • Furniture condition

  • REMARKS

  • REMARKS

  • Carpet / Bed Linen / Upholstery

  • REMARKS

  • REMARKS

  • Cleanliness

  • REMARKS

  • REMARKS

  • Safe Box Opened

  • REMARKS

  • REMARKS

  • Wardrobe Condition

  • REMARKS

  • REMARKS

  • A/C Grill cleanliness/condition

  • REMARKS

  • REMARKS

  • Writing Table / Paper Supplies / Mirror

  • REMARKS

  • REMARKS

TOWER 6 ROOM INSPECTION

  • Please choose the areas have been checked.

  • Room No:

  • Overall Condition

  • REMARKS

  • REMARKS

  • Top of Doors dusting

  • REMARKS

  • REMARKS

  • Under Bed

  • REMARKS

  • REMARKS

  • Kettle condition / Tray setup

  • REMARKS

  • REMARKS

  • Minibar / Fridge

  • REMARKS

  • REMARKS

  • Smell Fresh

  • REMARKS

  • REMARKS

  • Blocked for VIP Arrival

  • REMARKS

  • REMARKS

  • Evacuation Sign / Door Knobs

  • REMARKS

  • REMARKS

  • Window Glass Knob / Curtains

  • REMARKS

  • REMARKS

  • Wall Picture / Art work Frame

  • REMARKS

  • REMARKS

  • Shower area

  • REMARKS

  • REMARKS

  • Room/Bathroom Supplies

  • REMARKS

  • REMARKS

  • Lamps / Lights

  • REMARKS

  • REMARKS

  • Furniture condition

  • REMARKS

  • REMARKS

  • Carpet / Bed Linen / Upholstery

  • REMARKS

  • REMARKS

  • Cleanliness

  • REMARKS

  • REMARKS

  • Safe Box Opened

  • REMARKS

  • REMARKS

  • Wardrobe Condition

  • REMARKS

  • REMARKS

  • A/C Grill cleanliness/condition

  • REMARKS

  • REMARKS

  • Writing Table / Paper Supplies / Mirror

  • REMARKS

  • REMARKS

Page 3

PARKINGS INSPECTION

  • Do a full tour of all Parking & Main Entrance Area/Front of Hotel area.

  • B1

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • B2

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

page 4

    GENERAL COMMENTS & RECOMMENDATIONS
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