RGV - FULL Audit Task Force

• Store Number : Manager on Duty

• Conducted on

  Date

• Prepared by

• Signature of Manager on Duty. Acknowledging debrief of the findings

  Sign

Quick Finds

• Is the store properly using the Inventory Closing checklist nightly

  Yes

  No

  N/A

• Does the store have 3 weeks of schedules posted in their backroom?

  Yes

  No

  N/A

• Review 1 week of EOD paperwork<br>•2 legible signatures, & dates

  Yes

  No

  N/A

• Has the store performed their monthly alarm test correctly?

  Yes

  No

  N/A

• Count the store safe.<br>•Check drawers for any extra coins, bills, etc.

  Yes

  No

  N/A

• Is the store properly using the Open/Close checklist & Store cash worksheet at open/ close?

  Yes

  No

  N/A

Sales Floor - Customer Experience

• Live Demo Devices in working order for a positive customer experience?<br>•Make and receive calls<br>•Able to access the Internet<br>•Phones inside display cases charged and working

  Yes

  No

  N/A

• Were all required Live Demo and mock devices displayed?<br>•Cheatsheet from MSS

  Yes

  No

  N/A

• Demo display devices displayed with accurate pricing?<br>•No price tag listed<br>•Expired price tag<br>•Incorrect price tag

  Yes

  No

  N/A

• Is the store properly using the Inventory Closing checklist nightly

  Yes

  No

  N/A

• Were all accessories displayed with accurate price tags?<br>•Verify 30<br>•Incorrect price tag<br>•Missing price tag

  Yes

  No

  N/A

• Was customer, Employee, and Sprint proprietary information appropriately protected at all times?<br>•Post it with phone # written on<br>•Receipts<br>•No (powered off monitors) they should be all locked<br>(Check top of trash can and any place on the sales floor that has customer information)

  Yes

  No

  N/A

• Were serialized demo devices properly recorded?<br>•Run Demo Macro

  Yes

  No

  N/A

• Were all keys (Instakey, front door, APC, Float, Office, etc) properly assigned secured, and documented in the key logs per policy?<br>•If discrepancies with key log compared to Insta-Key report compared to what is physically in store/ assigned to key holder.

  Yes

  No

  N/A

Security

• Were safe positions assigned to mgmt. team members (key holders) per policy and documented in the safe log?<br>•Non digital safe pad – The DM is not entered<br>•Digital Safe pad- The DM is in position 1 & SM is in position 2

  Yes

  No

  N/A

• Were Sprint Store Assets secured at all times?<br>•Schedules, Playbooks, Keys, MSA tablets

  Yes

  No

  N/A

• Verify Emergency contact list posted with current SM, Exit Map posted with current floor plan, & routes clearly marked, and Emergency Preparedness Plan posted?

  Yes

  No

  N/A

• Did the security monitoring system for the site accurately reflect current store personnel and phone numbers?

  Yes

  No

  N/A

• Verify/ look for any Safety & Security issues?<br>•Fire Exit, Emergency lights, Faceplates, electrical cords, Lan Tower, Breaker panel clearance, Exit Signs, Back door area clear<br>•3X3 clearance area from breaker panel

  Yes

  No

  N/A

Inventory

• Was the most recent Monthly Inventory Count reconciled timely (between 10 & 20th consecutive days or same day, Adjustments within 48 hours)?<br>•Verify research comments<br>•Verify Reconciliation draft, Reconciliation with notes, Verification Macro with notes and adjustments

  Yes

  No

  N/A

• Was the Inventory Room door secured?<br>•Is the inventory being restricted to authorized personnel only (SM, ASM, TC, LTC, LRC)

  Yes

  No

  N/A