Manager On Duty Report - Towers 28

• Mod name

• Date:

  Date

• Occupancy:

• ARR:

• Dep:

General

• MOD should always Inform his number to Operator / GSC / FO-Duty Manager )

• Front Office - Duty Manager/Shift In charge

TELEPHONE ANSWERING

• How many rings before a call is received.

• Housekeeping Towers

  Answer

  Not Answer

• RINGS

• REMARKS

• Reception Towers

  Answer

  Not Answer

• RINGS

• REMARKS

TOWERS LOBBY / PUBLIC AREA

Entrances/Lobby - Cleanliness / Condition / Lights

• ( Tower 2 )

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Tower 3

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Tower 5

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Tower 6

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

Toilet – Condition / Cleanliness / Supplies / Lights

• Tower 3

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

Elevators - Cleanliness / Condition

• ( Tower 2 )

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Tower 3

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Tower 5

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Tower 6

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Floors / Walls / Ceiling / Chandelier / Lights – Condition

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Flowers- fresh and arranged well

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Complete Tour of Villa area 06th Floor – Condition / Cleanliness / Lights

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Hotel & Towers Building Roshan Lights

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• 01-Tower Staircase Tour

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

TOWERS FRONT OFFICE

• Lobby Presence: Bell Boy, Receptionist, Duty Manager

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Colleague Grooming: Uniform, Nametag, etc.

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Back Area / Luggage Room Neat/Tidy / Condition

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• First Aid Box

  Found

  N/A

• REMARKS

• Lobby Cleanliness / Condition / Lights

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Monitor Guest Arrival Experience

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

GUEST FEEDBACK

Tower 2

• Meet and Assist Guest - First guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

• Meet and Assist Guest - Second guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

Tower 3

• Meet and Assist Guest - First guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

• Meet and Assist Guest - Second guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

Tower 5

• Meet and Assist Guest - First guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

• Meet and Assist Guest - Second guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

Tower 6

• Meet and Assist Guest - First guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

• Meet and Assist Guest - Second guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

TOWER 2 ROOM INSPECTION ( Room #1 )

• Please choose the areas have been checked.

• Room No:

• Overall Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Top of Doors dusting

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Under Bed

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Kettle condition / Tray setup

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Minibar / Fridge

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Smell Fresh

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Blocked for VIP Arrival

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Evacuation Sign / Door Knobs

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Window Glass Knob / Curtains

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wall Picture / Art work Frame

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Shower area

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Room/Bathroom Supplies

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Lamps / Lights

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Furniture condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Carpet / Bed Linen / Upholstery

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Cleanliness

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Safe Box Opened

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wardrobe Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• A/C Grill cleanliness/condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Writing Table / Paper Supplies / Mirror

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

TOWER 3 ROOM INSPECTION ( Room #2 )

• Please choose the areas have been checked.

• Room No:

• Overall Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Top of Doors dusting

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Under Bed

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Kettle condition / Tray setup

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Minibar / Fridge

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Smell Fresh

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Blocked for VIP Arrival

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Evacuation Sign / Door Knobs

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Window Glass Knob / Curtains

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wall Picture / Art work Frame

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Shower area

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Room/Bathroom Supplies

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Lamps / Lights

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Furniture condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Carpet / Bed Linen / Upholstery

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Cleanliness

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Safe Box Opened

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wardrobe Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• A/C Grill cleanliness/condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Writing Table / Paper Supplies / Mirror

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

TOWER 5 ROOM INSPECTION ( Room #2 )

• Please choose the areas have been checked.

• Room No:

• Overall Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Top of Doors dusting

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Under Bed

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Kettle condition / Tray setup

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Minibar / Fridge

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Smell Fresh

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Blocked for VIP Arrival

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Evacuation Sign / Door Knobs

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Window Glass Knob / Curtains

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wall Picture / Art work Frame

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Shower area

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Room/Bathroom Supplies

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Lamps / Lights

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Furniture condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Carpet / Bed Linen / Upholstery

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Cleanliness

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Safe Box Opened

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wardrobe Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• A/C Grill cleanliness/condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Writing Table / Paper Supplies / Mirror

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

TOWER 6 ROOM INSPECTION ( Room #2 )

• Please choose the areas have been checked.

• Room No:

• Overall Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Top of Doors dusting

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Under Bed

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Kettle condition / Tray setup

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Minibar / Fridge

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Smell Fresh

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Blocked for VIP Arrival

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Evacuation Sign / Door Knobs

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Window Glass Knob / Curtains

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wall Picture / Art work Frame

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Shower area

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Room/Bathroom Supplies

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Lamps / Lights

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Furniture condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Carpet / Bed Linen / Upholstery

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Cleanliness

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Safe Box Opened

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Wardrobe Condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• A/C Grill cleanliness/condition

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• Writing Table / Paper Supplies / Mirror

  Checked and Ok

  Checked with Remarks

  Not Checked

• REMARKS

• REMARKS

• GENERAL COMMENTS:

PARKINGS INSPECTION

• Do a full tour of all Parking & Main Entrance Area/Front of Hotel area.

• B1

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• B2

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

GENERAL COMMENTS & RECOMMENDATIONS

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• Name

• Signature

  Sign