Manager On Duty Report

• Mod name

• Date:

  Date

• Day:

• Occupancy:

• ARR:

• Dep:

General

• MOD should always Inform his number to Operator / GSC / FO-Duty Manager )

• Front Office - Duty Manager / Shift in charge

• Engineering - Shift in charge

• Food & Beverage - Shift in charge

• Safety & Security - Shift in charge

TELEPHONE ANSWERING

• How many rings before a call is received.

• Room Service

  Answer

  Not Answer

• RINGS

• REMARKS

• Housekeeping

  Answer

  Not Answer

• RINGS

• REMARKS

• Telephone Operator

  Answer

  Not Answer

• RINGS

• REMARKS

• Reservation

  Answer

  Not Answer

• RINGS

• REMARKS

• Reception

  Answer

  Not Answer

• RINGS

• REMARKS

HOTEL LOBBY / PUBLIC AREA

• Do a full tour of the Lobby / Public Area

• Entrance - Cleanliness / Condition / Lights

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Toilets – Condition / Cleanliness / supplies / Lights

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Elevators Cleanliness / Condition

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Floors / Walls / Ceiling / Chandelier / Lights – Condition

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Flowers - Fresh and arranged well

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Hotel Atrium Lights & Chandelier – 07th floor to 30th Floor

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

HOTEL FRONT OFFICE

• Lobby Presence: Bell Boy, Receptionist, Duty Manager

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Colleague Grooming: Uniform, Nametag, etc.

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Back Area / Luggage Room Neat/Tidy / Condition

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• First Aid Box

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Lobby Cleanliness / Condition / Lights

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• Monitor Guest Arrival Experience

  Very Good

  Good

  Fair

  Poor

  Very Poor

• REMARKS

• REMARKS

• REMARKS

• REMARKS

• REMARKS

REFLEXOLOGY/ FOOT MASSAGE

• Please choose the areas have been checked.

• Cleanliness

  Yes

  No

• REMARKS

• Bad Odours / smell fresh

  Yes

  No

• REMARKS

• Candles On (during operation hours only)

  Yes

  No

• REMARKS

• GENERAL COMMENTS:

GUEST FEEDBACK

• Meet and Assist Guest - First guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

• Meet and Assist Guest - Second guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

COLLEAGUES LOCKER INSPECTION

• Bathroom Supplies

  Yes

  No

• REMARKS

• Lights

  Yes

  No

• REMARKS

• Fresh Smell, No Bad Odour

  Yes

  No

• REMARKS

• Toilets & Showers Clean / Condition

  Yes

  No

• REMARKS

• Overall Clean / Condition

  Yes

  No

• REMARKS

• GENERAL COMMENTS:

HOTEL ROOM INSPECTION

• Please choose the areas have been checked.

• Overall Condition

  Yes

  No

• Top of Doors dusting

  Yes

  No

• Under Bed

  Yes

  No

• Kettle condition / Tray setup

  Yes

  No

• Minibar / Fridge

  Yes

  No

• Smell Fresh

  Yes

  No

• Blocked for VIP Arrival

  Yes

  No

• Evacuation Sign / Door Knobs

  Yes

  No

• Window Glass Knob / Curtains

  Yes

  No

• Wall Picture / Art work Frame

  Yes

  No

• Shower area

  Yes

  No

• Room/Bathroom Supplies

  Yes

  No

• Lamps / Lights

  Yes

  No

• Furniture condition

  Yes

  No

• Carpet / Bed Linen / Upholstery

  Yes

  No

• Cleanliness

  Yes

  No

• Safe Box Opened

  Yes

  No

• Wardrobe Condition

  Yes

  No

• A/C Grill cleanliness/condition

  Yes

  No

• Writing Table / Paper Supplies / Mirror

  Yes

  No

• GENERAL COMMENTS:

F&B INSPECTION

• Please mark No if non-operational or Yes if outlets have been checked.

• Al Fayhaa

  Yes

  No

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Al Noor

  Yes

  No

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Al Andalus

  Yes

  No

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Lagenda

  Yes

  No

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Jasmine Café / Sports Lounge

  Yes

  No

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Heraa Tea Garden

  Yes

  No

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Bani Hashim 1, 2 & 3

  Yes

  No

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Etlalah

  Yes

  No

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Room Service

  Yes

  No

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

• Restaurant Ambiance / Service Standards / Colleague Grooming / Food-Buffet Presentation

COLLEAGUES RESTAURANT – AL MULTAQAA

• Lights

  Yes

  No

• REMARKS

• Food Quality / Food Quantity

  Yes

  No

• REMARKS

• Cleanliness / Condition

  Yes

  No

• REMARKS

• GENERAL COMMENTS:

RESTAURANT FEEDBACK

• Meet and Assist Guest - First guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

• Meet and Assist Guest - Second guest Feedback

• Room No:

• Guest Name:

• Feedback:

  Very Good

  Good

  Fair

  Poor

  Very Poor

• Note

• Note

• Note

• Note

• Note

KITCHEN

• Please mark No if non-operational or Yes if outlets have been checked.

• Floor Cleaning / Condition

  Yes

  No

• REMARKS

• REMARKS

• Gloves / Head cap

  Yes

  No

• REMARKS

• REMARKS

• First Aid Box

  Yes

  No

• REMARKS

• REMARKS

• Safety

  Yes

  No

• REMARKS

• REMARKS

• Hygiene Standards

  Yes

  No

• REMARKS

• REMARKS

• Name Tag

  Yes

  No

• REMARKS

• REMARKS

• Floor Cleaning / Condition

  Yes

  No

• REMARKS

• REMARKS

• Stewarding area

  Yes

  No

• REMARKS

• REMARKS

• GENERAL COMMENTS:

SAFETY & SECURITY

• Please mark No if non-operational or Yes if outlets have been checked.

• Control Room Manned

  Yes

  No

• REMARKS

• GENERAL COMMENTS:

GENERAL COMMENTS & RECOMMENDATIONS

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• Name

• Signature

  Sign