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Manager On Duty Report
Manager On Duty Report
Mod Report

Manager On Duty Report

Makkah Hotel & Towers

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Free Manager On Duty Report Checklist

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Title Page

  • Hotel.JPG

Hotel Page 1

  • Mod name

  • Date:

  • Occupancy:

  • ARR:

  • Dep:

General

  • MOD should always Inform his number to Operator / GSC / FO-Duty Manager )

  • Front Office - Duty Manager / Shift in charge

  • Engineering - Shift in charge

  • Food & Beverage - Shift in charge

  • Safety & Security - Shift in charge

Hotel Page 2

TELEPHONE ANSWERING

  • How many rings before a call is received.

  • Room Service (Call Ext. 888)

  • RINGS

  • REMARKS

  • Housekeeping (Call Ext. 8307 - 8306)

  • RINGS

  • REMARKS

  • Telephone Operator (Call Ext. 0 - from Outside 0125371900 )

  • RINGS

  • REMARKS

  • Reservation (Call Free toll # 8001162000 - 0125340000).

  • RINGS

  • REMARKS

  • Reception (Call Ext # 111).

  • RINGS

  • REMARKS

HOTEL LOBBY / PUBLIC AREA

  • Do a full tour of the Lobby / Public Area

  • Entrance - Cleanliness / Condition / Lights

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Toilets – Condition / Cleanliness / supplies / Lights

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Elevators Cleanliness / Condition

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Floors / Walls / Ceiling / Chandelier / Lights – Condition

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Flowers - Fresh and arranged well

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Hotel Atrium Lights & Chandelier – 07th floor to 30th Floor

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

HOTEL FRONT OFFICE

  • Lobby Presence: Bell Boy, Receptionist, Duty Manager

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Colleague Grooming: Uniform, Nametag, etc.

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Back Area / Luggage Room Neat/Tidy / Condition

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • First Aid Box

  • REMARKS

  • Lobby Cleanliness / Condition / Lights

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Monitor Guest Arrival Experience

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

REFLEXOLOGY/ FOOT MASSAGE

  • Please choose the areas have been checked.

  • Cleanliness

  • REMARKS

  • REMARKS

  • Bad Odours / smell fresh

  • REMARKS

  • REMARKS

  • Candles On (during operation hours only)

  • REMARKS

  • REMARKS

GUEST FEEDBACK

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

Hotel Page 3

COLLEAGUES LOCKER INSPECTION

  • Bathroom Supplies

  • REMARKS

  • REMARKS

  • Lights

  • REMARKS

  • REMARKS

  • Fresh Smell, No Bad Odour

  • REMARKS

  • REMARKS

  • Toilets & Showers Clean / Condition

  • REMARKS

  • REMARKS

  • Overall Clean / Condition

  • REMARKS

  • REMARKS

HOTEL ROOM INSPECTION ( Room #1 )

  • Please choose the areas have been checked.

  • Room No:

  • Overall Condition

  • REMARKS

  • REMARKS

  • Top of Doors dusting

  • REMARKS

  • REMARKS

  • Under Bed

  • REMARKS

  • REMARKS

  • Kettle condition / Tray setup

  • REMARKS

  • REMARKS

  • Minibar / Fridge

  • REMARKS

  • REMARKS

  • Smell Fresh

  • REMARKS

  • REMARKS

  • Blocked for VIP Arrival

  • REMARKS

  • REMARKS

  • Evacuation Sign / Door Knobs

  • REMARKS

  • REMARKS

  • Window Glass Knob / Curtains

  • REMARKS

  • REMARKS

  • Wall Picture / Art work Frame

  • REMARKS

  • REMARKS

  • Shower area

  • REMARKS

  • REMARKS

  • Room/Bathroom Supplies

  • REMARKS

  • REMARKS

  • Lamps / Lights

  • REMARKS

  • REMARKS

  • Furniture condition

  • REMARKS

  • REMARKS

  • Carpet / Bed Linen / Upholstery

  • REMARKS

  • REMARKS

  • Cleanliness

  • REMARKS

  • REMARKS

  • Safe Box Opened

  • REMARKS

  • REMARKS

  • Wardrobe Condition

  • REMARKS

  • REMARKS

  • A/C Grill cleanliness/condition

  • REMARKS

  • REMARKS

  • Writing Table / Paper Supplies / Mirror

  • REMARKS

  • REMARKS

HOTEL ROOM INSPECTION ( Room #2 )

  • Please choose the areas have been checked.

  • Room No:

  • Overall Condition

  • REMARKS

  • REMARKS

  • Top of Doors dusting

  • REMARKS

  • REMARKS

  • Under Bed

  • REMARKS

  • REMARKS

  • Kettle condition / Tray setup

  • REMARKS

  • REMARKS

  • Minibar / Fridge

  • REMARKS

  • REMARKS

  • Smell Fresh

  • REMARKS

  • REMARKS

  • Blocked for VIP Arrival

  • REMARKS

  • REMARKS

  • Evacuation Sign / Door Knobs

  • REMARKS

  • REMARKS

  • Window Glass Knob / Curtains

  • REMARKS

  • REMARKS

  • Wall Picture / Art work Frame

  • REMARKS

  • REMARKS

  • Shower area

  • REMARKS

  • REMARKS

  • Room/Bathroom Supplies

  • REMARKS

  • REMARKS

  • Lamps / Lights

  • REMARKS

  • REMARKS

  • Furniture condition

  • REMARKS

  • REMARKS

  • Carpet / Bed Linen / Upholstery

  • REMARKS

  • REMARKS

  • Cleanliness

  • REMARKS

  • REMARKS

  • Safe Box Opened

  • REMARKS

  • REMARKS

  • Wardrobe Condition

  • REMARKS

  • REMARKS

  • A/C Grill cleanliness/condition

  • REMARKS

  • REMARKS

  • Writing Table / Paper Supplies / Mirror

  • REMARKS

  • REMARKS

Hotel Page 4

F&B INSPECTION

  • Please mark No if non-operational or Yes if outlets have been checked.

  • Al Fayhaa

  • Restaurant Ambiance

  • Service Standards

  • Colleague Grooming

  • Food-Buffet Presentation

  • take a picture

  • the reason

  • Al Noor

  • Restaurant Ambiance

  • Service Standards

  • Colleague Grooming

  • Food-Buffet Presentation

  • take a picture

  • the reason

  • Al Andalus

  • Restaurant Ambiance

  • Service Standards

  • Colleague Grooming

  • Food-Buffet Presentation

  • take a picture

  • the reason

  • Lagenda

  • Restaurant Ambiance

  • Service Standards

  • Colleague Grooming

  • Food-Buffet Presentation

  • take a picture

  • the reason

  • Jasmine Café / Sports Lounge

  • Restaurant Ambiance

  • Service Standards

  • Colleague Grooming

  • Food-Buffet Presentation

  • take a picture

  • the reason

  • Heraa Tea Garden

  • Restaurant Ambiance

  • Service Standards

  • Colleague Grooming

  • Food-Buffet Presentation

  • take a picture

  • the reason

  • Bani Hashim 1, 2 & 3

  • Restaurant Ambiance

  • Service Standards

  • Colleague Grooming

  • Food-Buffet Presentation

  • take a picture

  • the reason

  • Etlalah

  • Restaurant Ambiance

  • Service Standards

  • Colleague Grooming

  • Food-Buffet Presentation

  • take a picture

  • the reason

  • Room Service

  • Restaurant Ambiance

  • Service Standards

  • Colleague Grooming

  • Food-Buffet Presentation

  • take a picture

  • the reason

RESTAURANT FEEDBACK

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

COLLEAGUES RESTAURANT – AL MULTAQAA

  • Lights

  • REMARKS

  • REMARKS

  • Food Quality / Food Quantity

  • REMARKS

  • REMARKS

  • Cleanliness / Condition

  • REMARKS

  • REMARKS

KITCHEN

  • Please mark No if non-operational or Yes if outlets have been checked.

  • Floor Cleaning / Condition

  • REMARKS

  • REMARKS

  • Gloves / Head cap

  • REMARKS

  • REMARKS

  • First Aid Box

  • REMARKS

  • REMARKS

  • Safety

  • REMARKS

  • REMARKS

  • Hygiene Standards

  • REMARKS

  • REMARKS

  • Name Tag

  • REMARKS

  • REMARKS

  • Floor Cleaning / Condition

  • REMARKS

  • REMARKS

  • Stewarding area

  • REMARKS

  • REMARKS

SAFETY & SECURITY

  • Please mark No if non-operational or Yes if outlets have been checked.

  • Control Room Manned

  • REMARKS

  • REMARKS

    • GENERAL COMMENTS & RECOMMENDATIONS

Title Page

  • Towers.JPG

Towers Page 1

  • Occupancy:

  • ARR:

  • Dep:

General

  • MOD should always Inform his number to Operator / GSC / FO-Duty Manager )

  • Front Office - Duty Manager/Shift In charge

TELEPHONE ANSWERING

  • How many rings before a call is received.

  • Room Service Towers : (Call Ext # 8888)

  • RINGS

  • REMARKS

  • Housekeeping Towers : (Call Ext # 8321 - 8326).

  • RINGS

  • REMARKS

  • Reception Towers : (Call Ext # 1111)

  • RINGS

  • REMARKS

Towers Page 2

TOWERS LOBBY / PUBLIC AREA

Entrances/Lobby - Cleanliness / Condition / Lights

  • ( Tower 2 )

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 3

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 5

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 6

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

Toilet – Condition / Cleanliness / Supplies / Lights

  • Tower 3

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

Elevators - Cleanliness / Condition

  • ( Tower 2 )

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 3

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 5

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Tower 6

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Floors / Walls / Ceiling / Chandelier / Lights – Condition

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Flowers- fresh and arranged well

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Complete Tour of Villa area 06th Floor – Condition / Cleanliness / Lights

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Hotel & Towers Building Roshan Lights

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • 01-Tower Staircase Tour

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

TOWERS FRONT OFFICE

  • Lobby Presence: Bell Boy, Receptionist, Duty Manager

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Colleague Grooming: Uniform, Nametag, etc.

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Back Area / Luggage Room Neat/Tidy / Condition

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • First Aid Box

  • REMARKS

  • Lobby Cleanliness / Condition / Lights

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • Monitor Guest Arrival Experience

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

  • REMARKS

GUEST FEEDBACK

Tower 2

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

Tower 3

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

Tower 5

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

Tower 6

  • Meet and Assist Guest - First guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

  • Meet and Assist Guest - Second guest Feedback

  • Room No:

  • Guest Name:

  • Feedback:

  • Note

  • Note

  • Note

  • Note

  • Note

Towers Page 3

    GENERAL COMMENTS & RECOMMENDATIONS

  • undefined

  • Name

  • Signature

Manager On Duty Report
Mod Report

Manager On Duty Report

Makkah Hotel & Towers

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