Information
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Applicants Name
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Conducted on
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Prepared by
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Location
General Questions (Can be used for any interview)
Behavioral and Situational Questions
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Give me a specific example of a time when you used good judgement and logic in solving a problem.
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Give me a specific occasion in which you conformed to a policy with which you did not agree.
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Has there been a time when you improved a process or introduced a new idea? What was it? How did you go about making the changes (step by step - lead me through your decision making process)
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Give me an example of an important goal that you had set in the past and tell me your success in reaching it.
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What standards have you set for yourself in your current position? How well have you done about meeting these standards?
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What standards have you set for yourself in your current position? How well have you done about meeting these standards?
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Give me an example of how you communicate with your team to effect change and reach goals.
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Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
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Tell me about a negative experience you had with an employee or customer and how did you resolve it?
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Tell me about a time when you went above and beyond the call of duty to get something done or resolve a problem.
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Describe the toughest challenge you ever faced and how you worked through it.
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Tell me a time when you were confronted with an unexpected problem? How did you deal with it? What happened?
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Can you provide me with 3 situations in which you did not succeed and why?
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All jobs have frustration, can you describe some examples of your job which frustrate you?
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What would you do if the monthly goals and objectives you were working with were suddenly changed?
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By providing examples, convince me that you can adapt to a wide variety of people, situations, and environments.
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Describe a time on any job that you held in which you were faced with problems, stresses that tested your coping skills.
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What have you learned from mistakes in another management position?
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Describe the ideal working environment or management position for you to do your best work.
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Tell me about a time when you displayed excellent leadership?
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What has given you the greatest sense of achievement at work? Why?
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Can you give an example of a goal or deadline you have had to meet?
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Tell me about a time when you had to stick by a decision you made even though it made you unpopular.
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Tell me about a management experience that demonstrates your work ethic.
General Interview Questions
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What were your goals for the last three years and how did you meet them? Was there a reason for your success? Why didn’t you meet your goals?
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What are three adjectives a former coworker or customer would use to describe you?
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What is your most significant professional accomplishment? Tell me about it in detail.
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How would your former supervisor describe you?
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What is your ultimate career aspiration?
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What kind of goals motivate you the best?
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Tell me what your parents, friends, siblings or spouse don’t like about you.
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Tell me the biggest mistake you made in the last 6 months.
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What do you think are the most important skills in succeeding in management?
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What do you like and dislike about the management process?
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Why did you leave your last job?
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Why do you think you would do well at this management job?
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What is your management style?
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How do you organize your day and duties?
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Are you a team player? Tell me about a team you handled in any capacity.
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How do you handle differences between your teammates?
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What are the key values of a team leader?
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How do you motivate and keep each member of the team involved and inspired?
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Have you ever acted as a mentor to a coworker?
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Does a leader need power or authority?
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How do you define success?
Location Manager Questions
General Questions
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What was your compensation package at your last company?
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What do you find most rewarding in management?
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Tell me how you work under pressure.
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Teach me how to sell a pen. Teach me to sell a phone.
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Tell me the last sales book you read.
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What have you done to improve your sales knowledge in the last year?
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If you had to sell 200 phones in your location in a month how would you handle that goal?
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What are the most important skills for succeeding in sales?
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How do you develop your sales team?
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What types of products have your team members sold and how did they sell them? Can you give me any example of a pitch of the product or service sold in your last position? What sales technique was used?
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How do you keep up to date on your target market?
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What approach to handling buyer objections do you teach and utilize? How did your team members handle price objections?
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Have you ever had a losing streak, how did you turn it around?
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How do you teach your team members to close a sale? How do you know when a buyer is ready to buy?
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What’s worse, not making sales goals or not keeping a customer happy?
Behavioral and Situational Questions
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What are your influencing tactics? Which people are hard to persuade?
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How do you establish good communication and information flow with others?
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Tell me about a customer you lost, what did you learn?
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What was the hardest situation you ever faced with an employee?
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Tell me about a time when your work was criticized.
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Describe the most difficult boss you worked for and how you deal with them.
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Describe as situation during the past year in which you had to deal with an upset customer or coworker.
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How would you handle a difficult customer or person?
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Give an example of when a customer was upset with your customer service.
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Describe a time when you had a difficult employee and what you did to fix the problem.
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How do you build and maintain a relationship with coworkers, key managers and customers?
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How do you start a working relationship with a new customer?
Executive Position Questions
Behavioral and Situational Questions
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Tell me about a time in which you had to use your written communication skills in order to get an important point across.
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What was the hardest situation you ever faced with an coworker?
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Describe as situation during the past year in which you had to deal with an upset customer or coworker.
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How would you handle a difficult customer or person?
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Describe a time when you had a difficult team member and what you did to fix the problem.
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Give an example of when a customer was upset with your customer service.
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Tell me about a time when your work was criticized.
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Describe the most difficult boss you worked for and how you deal with them.
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Give an example of a creative solution to unexpected situations when your leadership skills are needed.
General Questions
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What do you find most rewarding in management?
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Give examples of steps taken to make each team members feel important.
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What is the difference between a manager and a leader?
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How open-minded are you to other member’s ideas?
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Do you consult members?
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How do you take decisions in general?
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What are the steps that you take to maintain a good co-worker’s relationships?
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How do you keep relations with a person in cases where you cannot agree upon certain issues?
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How frequently do you support others and get a support from others?
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Does a leader need a power or an authority? How do influence people?
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Did you have faults as a leader? Describe the situation.
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How do you establish good communication and information flow with others?
