Managers audit RAM & RM

• Document No.

• Unit

• Conducted on

  Date

• Select date

  Date

External / Housekeeping

• All external guest facing areas and windows (where applicable) are clean

  Yes

  No

  N/A

• View from outside looking into unit clear and clutter free

  Yes

  No

  N/A

• Sales floor clean and clear of any rubbish. Wet floor sign in place if required.

  Yes

  No

  N/A

• All fixtures clean and free of stickers etc.

  Yes

  No

  N/A

• Displays at front of store reflect weather / seasonality (ponchos, quenchers etc).

  Yes

  No

  N/A

Store Standards

• Cash desk clutter free, clean and bins emptied

  Yes

  No

  N/A

• Pricing 100% and correct to BSP

  Yes

  No

  N/A

• Coke planograms fully set up and priced.

  Yes

  No

  N/A

• Ice cream planograms fully set uo and correctly priced

  Yes

  No

  N/A

• Nestle fully set up and priced. If promo, shelfedge stripping and signage in place.

  Yes

  No

  N/A

• All fixtures, shelf edge stripping and POS in good condition

  Yes

  No

  N/A

• BNCL POS in place

  Yes

  No

  N/A

• All other promotions set up with POS on all product. Green 6x3 where applicable.

  Yes

  No

  N/A

• Allergy signage in place on P&M, jelky heans, cables, milkions etc.

  Yes

  No

  N/A

• P&M to planogram, labelled & priced

  Yes

  No

  N/A

Guest service / Hosts

• All hosts uniforms to tge correct D&A standards & all day 4 training completed within 2 weeks of start date.

  Yes

  No

  N/A

• Listen to every host on duty serving guests. Are all guests offered an UP SELL and where applicable BNCL

  Yes

  No

  N/A

• All hosts on duty recieved a daily brief and aware of tge units performance and targets for the week.

  Yes

  No

  N/A

• All hosts on duty aware of the previous Mystery Guest result.

  Yes

  No

  N/A

• Service obs file completed daily, every host has had 2 observatiins during the month.

  Yes

  No

  N/A

Back of house

• All fire exits clear

  Yes

  No

  N/A

• Notice boards set up to BSP in main office area.

  Yes

  No

  N/A

• Stockroom fully set up to BSP.

  Yes

  No

  N/A

• Back office clean, tidy and set up to BSP.

  Yes

  No

  N/A

• Rear of unit fully secure and ckear of rubbish, fixtures etc.

  Yes

  No

  N/A

• Containers secure if not in use

  Yes

  No

  N/A

Processes

• HACCP check sheets fully completed week to date

  Yes

  No

  N/A

• Monthly fire audits being completed weekly on noticeboard.

  Yes

  No

  N/A

• Range check for the week completed on said day.

  Yes

  No

  N/A

• Faulty equipment log on notice board.

  Yes

  No

  N/A

• Clothing size check list in operation.

  Yes

  No

  N/A

• Notes

• Signed

  Sign