Managing Violence and Aggression During the COVID-19 Pandemic Checklist Aviva Loss Prevention Standards - V1.0

• Conducted on

  Date

• Prepared by

• Location
  Address

• To view our Loss Prevention Standard that supports this checklist, please view the following link: https://broker.aviva.co.uk/documents/view/aviva_managing_violence_and_aggression_lps.pdf

Managing Violence and Aggression - General

• 1. Are policies and procedures up to date and have they been communicated to all employees and volunteers?

  Yes

  No

  N/A

• 2. Do Covid-Secure risk assessments include the risk of violence and aggression where appropriate?

  Yes

  No

  N/A

• 3. Is training carried out for all employees and refresher training undertaken where required on conflict management and resolution techniques?

  Yes

  No

  N/A

• 4. Are pre-employment checks completed for all new starters, e.g. DBS checks where job role requires, criminal record checks?

  Yes

  No

  N/A

• 5. Are responsibilities and accountabilities assigned to individuals and are these reviewed regularly?

  Yes

  No

  N/A

• 6. Are procedures or guidelines in place for employees who are frontline workers, e.g. reception staff, door hosts, call centres?

  Yes

  No

  N/A

Incident Reporting

• 7. Have employees and volunteers been reminded of the incident reporting procedures and whistleblowing policy?

  Yes

  No

  N/A

• 8. Is trend analysis undertaken at regular intervals to assess the possible impact of the pandemic on violent and aggressive incidents?

  Yes

  No

  N/A

Organisational Culture

• 9. Do employees able to report:<br>• Safety concerns?<br>• Poor working practice or unsafe behaviours<br>• Situations where they feel uncomfortable or threatened?

  Yes

  No

  N/A

Completion

• Additional Comments

• Completed by: (Name and Signature)

  Sign

• Please Note:
  
  This document contains general information and guidance only and may be superseded and/or subject to amendment without further notice. Aviva has no liability to any third parties arising out of ARMS' communications whatsoever (including Loss Prevention Standards), and nor shall any third party rely on them. Other than liability which cannot be excluded by law, Aviva shall not be liable to any person for any indirect, special, consequential or other losses or damages of whatsoever kind arising out of access to, or use of, or reliance on anything contained in ARMS' communications. The document may not cover every risk, exposure or hazard that may arise, and Aviva recommend that you obtain specific advice relevant to the circumstances.