M&C BSA

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

1. External Areas

• Windows & external doors sparkling and clean - glass & brass

  Yes

  No

  N/A

• Car park litter and weed free

  Yes

  No

  N/A

• All planting alive and well maintained - Grass cut -- No weeds

  Yes

  No

  N/A

• Signage clean, no damage & lit where appropriate

  Yes

  No

  N/A

• Walls in clean condition

  Yes

  No

  N/A

• Outside lights clean and on at appropriate times

  Yes

  No

  N/A

• Outside cameras clean, working and recording

  Yes

  No

  N/A

• Tables and chairs clean

  Yes

  No

  N/A

• No broken or missing furniture

  Yes

  No

  N/A

• Clean ashtrays in the centre of all tables

  Yes

  No

  N/A

• Cigarette pots well presented (no more than 5 butts )

  Yes

  No

  N/A

• Heaters clean and working

  Yes

  No

  N/A

• Licensee plate polished

  Yes

  No

  N/A

2. Lobby Area

• Front mat clean

  Yes

  No

  N/A

• No litter or cigarette ends in lobby

  Yes

  No

  N/A

• Corners and skirting clean

  Yes

  No

  N/A

• All lights and fittings working

  Yes

  No

  N/A

3. Main Bar/Restaurant Area

• Corners and skirting clean including stairs if appropriate

  Yes

  No

  N/A

• Floors and carpets clean and vacuumed

  Yes

  No

  N/A

• All above air con units, vents, light fittings clean & dust free

  Yes

  No

  N/A

• All lights and fittings working

  Yes

  No

  N/A

• All light bulbs correct colour and wattage

  Yes

  No

  N/A

• Mirrors sparkling

  Yes

  No

  N/A

• Tables clean and crack free

  Yes

  No

  N/A

• All tables have clean and correct menus on Guest 1 chair

  Yes

  No

  N/A

• Specials menus always presented and in good condition

  Yes

  No

  N/A

• Cocktail menus on every table

  Yes

  No

  N/A

• Salt & pepper full and clean

  Yes

  No

  N/A

• No chewing gum on furniture

  Yes

  No

  N/A

• Chairs, sofas and fixed seating clean & in good condition

  Yes

  No

  N/A

• Bar & restaurant at correct temperature

  Yes

  No

  N/A

• Smells clean

  Yes

  No

  N/A

• Fires lit and roaring if appropriate, canopy over fire clean and dust free

  Yes

  No

  N/A

• Appropriate music playing at the correct level

  Yes

  No

  N/A

• Correct marketing materials on display (including email data collection bowl)

  Yes

  No

  N/A

• No hand written notices in use (including floor plans etc for team)

  Yes

  No

  N/A

• No marks/chips on paint work

  Yes

  No

  N/A

• Server station clear of all debris and stocked for session (tidy as go in place)

  Yes

  No

  N/A

• Sufficient cutlery & crockery available

  Yes

  No

  N/A

• All crockery clean and smear free

  Yes

  No

  N/A

• Tea lights on every table (at dusk)

  Yes

  No

  N/A

• Appropriate lighting for time of day - dimmed at dusk

  Yes

  No

  N/A

4. Bar Servery

• Price list up to date showing correct prices and ABV’s

  Yes

  No

  N/A

• Bar counter clean, polished and sparkling

  Yes

  No

  N/A

• Beer fonts clean (not iced up) - no badges missing

  Yes

  No

  N/A

• All brass fittings polished

  Yes

  No

  N/A

• Back bar clean, uncluttered and neat

  Yes

  No

  N/A

• Back Bar mirrors clean and smear free

  Yes

  No

  N/A

• Display fruit fresh (Lemons/limes/oranges)

  Yes

  No

  N/A

• Wine display clean & dust free

  Yes

  No

  N/A

• All fridge lights switched on and working

  Yes

  No

  N/A

• Fridges working to correct temperature

  Yes

  No

  N/A

• Fridge fully stocked with block facings

  Yes

  No

  N/A

• Fridges sparkling clean (internal and external)

  Yes

  No

  N/A

• All fridges stocked with bottle labels facing forward

  Yes

  No

  N/A

• Spirits on back bar clean & dust free and pourers pointing to the right

  Yes

  No

  N/A

• 25ml/50ml/125/175ml measures available

  Yes

  No

  N/A

• Drinks garnish ready and looking fresh

  Yes

  No

  N/A

• Glass shelves cleaned and organised, all glassware sparkling and clean

  Yes

  No

  N/A

• Glass wash area clean, tidy and well organised

  Yes

  No

  N/A

• Cleaning schedule clearly displayed (but not in Guest view) and used

  Yes

  No

  N/A

• Underneath, behind and inside glass washers clean

  Yes

  No

  N/A

• Waste bins/bottle skips/glass bin clean

  Yes

  No

  N/A

• Correct white wine by the glass open & fresh

  Yes

  No

  N/A

• White and rose wine chilled

  Yes

  No

  N/A

• Sufficient clean wine buckets

  Yes

  No

  N/A

• Red wine available at room temperature

  Yes

  No

  N/A

• No wine out of stock

  Yes

  No

  N/A

• Tills clean

  Yes

  No

  N/A

• Coffee machine clean and working

  Yes

  No

  N/A

• Sufficient clean cups, saucers, tea pots, lids sugar bowls, jugs and spoons

  Yes

  No

  N/A

• Full selection of coffee's & teas available

  Yes

  No

  N/A

• No chewing gum under counter

  Yes

  No

  N/A

• Back bar displays - artistic design (wine glasses not merchandised)

  Yes

  No

  N/A

• TV's on BBC News 24 (2nd TV on Sky News if applicable)

  Yes

  No

  N/A

5. Toilets

• Toilets clean and fresh smelling

  Yes

  No

  N/A

• Floors, tiles and mirrors sparkling

  Yes

  No

  N/A

• Door plates and door handles sparkling clean

  Yes

  No

  N/A

• No graffiti on the back of toilet doors or in cubicles

  Yes

  No

  N/A

• Hooks on back of all toilet cubicle doors, all locks working

  Yes

  No

  N/A

• Light bulbs all working

  Yes

  No

  N/A

• Sinks (and around) sparkling, taps working, hot and cold water available

  Yes

  No

  N/A

• Soap dispensers at least half full

  Yes

  No

  N/A

• Toilet tissue dispensers full and working 2 rolls in dispenser

  Yes

  No

  N/A

• Dryers clean and working

  Yes

  No

  N/A

• Disabled toilets sparkling clean - Cord to floor - Check alarm

  Yes

  No

  N/A

• Toilet checks completed at least every 2 hours (12 / 2 / 4 / 6 / 8 / 10pm)

  Yes

  No

  N/A

6. Cellar and Bottle Store

• Cellar card up to date (checked weekly by Mgr.)

  Yes

  No

  N/A

• Correct level of stock - stock being rotated

  Yes

  No

  N/A

• Cellar clean and tidy

  Yes

  No

  N/A

• Taps and couplers clean

  Yes

  No

  N/A

• Correct cellar temperature

  Yes

  No

  N/A

• Gas bottles stored correctly

  Yes

  No

  N/A

• Bottle store clean and tidy and stock stored off the floor

  Yes

  No

  N/A

• Bottle store - no open boxes

  Yes

  No

  N/A

• Bottle store - stock rotation in place, high value items stored securely

  Yes

  No

  N/A

• Ice machine clean, ice scoop in D10

  Yes

  No

  N/A

• All chemicals locked away

  Yes

  No

  N/A

7.Office

• Office secure - office door and safe locked at all times

  Yes

  No

  N/A

• Time lock safe in use

  Yes

  No

  N/A

• Security cameras working and recording

  Yes

  No

  N/A

• Clean and tidy, including floor

  Yes

  No

  N/A

• Well organised

  Yes

  No

  N/A

• Handover - managers diary available and in use

  Yes

  No

  N/A

• Management rota available 2 weeks in advance

  Yes

  No

  N/A

• PDQ Tip Policy in Place

  Yes

  No

  N/A

• Training records, Personnel Files up to date - spot check

  Yes

  No

  N/A

• Stepping Stones fully implemented

  Yes

  No

  N/A

1. Food Quality - order 3 x menu items including steak

• Cookbook available - all pages present

  Yes

  No

  N/A

• Presented to Brand Standards (check cookbook)

  Yes

  No

  N/A

• Served within Brand ticket times

  Yes

  No

  N/A

• Presented on correct crockery

  Yes

  No

  N/A

• Temperature correct - hot food on hot plates, cold food cold plates

  Yes

  No

  N/A

• Server knowledgeable about items ordered (products/ingredients)

  Yes

  No

  N/A

• Expo clean and organised

  Yes

  No

  N/A

• All condiments served to the guest clean and fresh

  Yes

  No

  N/A

2. Drinks Quality - order 3 x drinks - including a cocktail

• Correct glassware used

  Yes

  No

  N/A

• Correct garnish and ice if appropriate

  Yes

  No

  N/A

• Correct measure served

  Yes

  No

  N/A

• Juice day dotted and in date

  Yes

  No

  N/A

• Draught beers served at correct temperatures

  Yes

  No

  N/A

• Team member knowledge on beers and wines

  Yes

  No

  N/A

• All products available

  Yes

  No

  N/A

• Front and back bar fully stocked to Brand Standard

  Yes

  No

  N/A

• Drinks garnish ready and looking fresh

  Yes

  No

  N/A

• Cocktails produced and served with confidence

  Yes

  No

  N/A

3. Miller and Carter Brand Hallmarks in Place

• Shining brass and gleaming glass

  Yes

  No

  N/A

• Sparkling fruit bowl displayed on front bar, filled with fresh lemons & limes

  Yes

  No

  N/A

• Fresh white lilies

  Yes

  No

  N/A

• Great cabinet and wine displays

  Yes

  No

  N/A

• Beautiful restrooms

  Yes

  No

  N/A

• WOW food and drink delivery - all food delivered together; no auctioning

  Yes

  No

  N/A

• Actively recording Raving Fans - ringing the bell

  Yes

  No

  N/A

• Perfect steak serve - seasoned, cooking degree, markings, accompaniments

  Yes

  No

  N/A

• Plus 1 steak and product knowledge and personal recommendations

  Yes

  No

  N/A

4. Our People, Leadership and Development

• Latest Guest Sat feedback reviewed and actioned, team members aware!

  Yes

  No

  N/A

• Manager Meeting notes available for last week

  Yes

  No

  N/A

• Next weeks rosters displayed (should be in place by Wed)

  Yes

  No

  N/A

• Results boards in operation

  Yes

  No

  N/A

• All team members have received an appraisal within the last 6 months

  Yes

  No

  N/A

• All team members clean, smart and tidy and in correct clean uniform

  Yes

  No

  N/A

• Buzz brief completed every shift (ask team members)

  Yes

  No

  N/A

• Correct gratuity process in operation - observe (Pen down with bill)

  Yes

  No

  N/A