Marsh 2012 Template

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Name of Auditor

• Operations Manager or representative

1. Policies and Responsibilities 2.0

• 1 Risk management/OH&S reviewed via documented meetings with the Centre's Regional Manager

  Yes

  No

  N/A

• Score

2. Risk Management 8.0

• 2 Completed Risk Register in place for 'High' severity Risks

  Yes

  No

  N/A

• Score

• 3 Risk Register regularly updated (eg following an incident, prior to a significant Centre change, annual review by Centre Manager & authorised by review with Regional Manager)

  Yes

  No

  N/A

• Score

• 4 Completed Risk Action Plans in place 2

  Yes

  No

  N/A

• Score

3. Contractor Management 19.0

• 5 All Contractor's insurance certificates of currency/details obtained. Relevant details entered into electronic Contractor Database

  Yes

  No

  N/A

• Score

• 6 Centre Management review one Contractor activity per month to audit compliance using Contractor Compliance Inspection Checklist

  Yes

  No

  N/A

• Score

• 7 Contractor induction program implemented, including inductions every two years or when a major change occurs

  Yes

  No

  N/A

• Score

• 8 Evaluation of Contractor Occupational Health and Safety Procedures Checklist completed for all Major Contractors on appointment or renewal of contract

  Yes

  No

  N/A

• Score

• 9 Contractors Sign In/ Key Pass Register, including details of name and company name, commencement time and date, work permits required, safe work method statements completed and completion time filled in

  Yes

  No

  N/A

• Score

• 10 Contractor insurance coverage below $20 million submitted on Variation Form and submitted to CFSGAM Retail Head Office

  Yes

  No

  N/A

• Score

• 11 Ensure that all construction contractors have; all signage on hoardings to include contact details of the shopfitter/contractor and a current OH&S Plan which is kept available.

  Yes

  No

  N/A

• Score

4. Hazard Identification, Management & Reporting 31.0

• 12 Annual dry slip testing conducted by external provider. Reports retained and filed

  Yes

  No

  N/A

• Score

• 13 Wet weather procedures in place 2

  Yes

  No

  N/A

• Score

• 14 Wheelchair/stroller procedures implemented (ie recording of ID details, completion of waivers, storage)

  Yes

  No

  N/A

• Score

• 15 Centre Management provides guidance to Tenants and their Contractors (where appropriate) to ensure safe shopping trolley management practices are in place, including reporting of unsafe work practices

  Yes

  No

  N/A

• Score

• 16 Cleaning regimes developed to manage food court areas, including meeting peak periods and managing hot spots

  Yes

  No

  N/A

• Score

• 17 Evidence of Food Retailers Manual provided to relevant new Tenants 1

  Yes

  No

  N/A

• Score

• 18 Tenancy management procedures implemented (eg. Leased line breach disciplinary procedures, hazard management, signage management, common mall trading authorisations)

  Yes

  No

  N/A

• Score

• 19 Ad hoc hazards reported on Hazard Report Form and controls actioned and reviewed.

  Yes

  No

  N/A

• Score

• 20 Daily and quarterly inspections undertaken, recorded on relevant report/forms and filed

  Yes

  No

  N/A

• Score

• 21 Evidence of Centre Information Manual provided to Tenants

  Yes

  No

  N/A

• Score

• 22 Spillage Register utilised

  Yes

  No

  N/A

• Score

• 23 Monthly Public Liability and Risk Management Report completed and sent to Company Secretary Department at Head Office

  Yes

  No

  N/A

• Score

• 24 Incident Maps have been established and are reviewed annually 3

  Yes

  No

  N/A

• Score

5. Public Incident & Claims Management 9.0

• 25 Serious incidents notified immediately to Head Office and all incidents entered into Lotus Incident Database within 2 days of the incident

  Yes

  No

  N/A

• Score

• 26 Centre Management make a courtesy call to the client within 48 hours of the incident and record details of the call in the incident database

  Yes

  No

  N/A

• Score

• 27 Shopping trolley incident procedures followed

  Yes

  No

  N/A

• Score

• 28 Post incident analysis conducted, including reviewing/updating risk assessment forms

  Yes

  No

  N/A

• Score

6. Emergency & Crisis Management 24.0

• 29 Emergency response procedures developed in conjunction with Contractors and Tenants and are readily available

  Yes

  No

  N/A

• Score

• 30 Emergency "Go Kit" checked monthly including recorded in Attachment 6D

  Yes

  No

  N/A

• Score

• 31 Annual evacuation trial undertaken

  Yes

  No

  N/A

• Score

• 32 Assessment of the effectiveness of procedures undertaken. Minutes/records retained

  Yes

  No

  N/A

• Score

• 33 Six monthly training of wardens undertaken, including fire fighting equipment and evacuation procedures

  Yes

  No

  N/A

• Score

• 34 First aid kits signposted, available and maintained six monthly.

  Yes

  No

  N/A

• Score

• 35 First aid contact information is posted in the Centre or at the location of the first aid kit

  Yes

  No

  N/A

• Score

• 36 Services isolation points are noted on a plan 1

  Yes

  No

  N/A

• Score

7. Fire & Life Safety 73.0

• 37 Servicing of essential services conducted in accordance with required service frequencies - refer Essential Services Maintenance Manual

  Yes

  No

  N/A

• Score

• 38 Emergency lighting including pump house, sprinkler control valve room and the fire control room (where applicable). Exit signage provided and maintained

  Yes

  No

  N/A

• Score

• 39 Fire services rooms, compartments and enclosures (including fire brigade booster enclosures, pump room, sprinkler control valve room, fire control room etc.) clearly labelled on the outside, including isolation procedures

  Yes

  No

  N/A

• Score

• 40 Fire resisting structures and exits maintained in accordance with BCA

  Yes

  No

  N/A

• Score

• 41 Penetrations in fire rated construction protected and maintained in accordance with BCA

  Yes

  No

  N/A

• Score

• 42 Fire doors maintained in accordance with AS 1851 (Section 17)

  Yes

  No

  N/A

• Score

• 43 Penetrations fire stopped (multi-storey buildings)

  Yes

  No

  N/A

• Score

• 44 Register of fire barriers and associated penetrations available and maintained

  Yes

  No

  N/A

• Score

• 45 Location of waste storage areas and receptacles used (closure and locking of lids during after hours) and stored away from the sides of buildings

  Yes

  No

  N/A

• Score

• 46 Pallet storage areas are > 10m from buildings or stored in sprinklered protected areas

  Yes

  No

  N/A

• Score

• 47 Alarm systems maintained in accordance with Australian Standards 2

  Yes

  No

  N/A

• Score

• 48 Automatic Fire Sprinkler Systems maintained in accordance with Essential Services Maintenance Manual (including log book entries) and minimum clearance of 500mm maintained between sprinklers and objects, 1m for high piled storage areas

  Yes

  No

  N/A

• Score

• 49 EWIS testing and maintenance conducted in accordance with Essential Services Maintenance Manual

  Yes

  No

  N/A

• Score

• 50 Manual fire appliances maintained in accordance with Australian Standards, eg. Fire extinguishers, hose reels, fire hydrants

  Yes

  No

  N/A

• Score

• 51 Maintain static pressure at below 1,200 kPa for all sprinkler control valves

  Yes

  No

  N/A

• Score

• 52 All fire water supply valves secured in open position using chains/locks

  Yes

  No

  N/A

• Score

• 53 Fire hydrant block plans available and displayed (Where tanks are installed, the volume of the tanks should be indicated)

  Yes

  No

  N/A

• Score

• 54 Fire hydrant booster enclosures be installed with a lock compatible with the fire brigade

  Yes

  No

  N/A

• Score

• 55 Fire hydrants and booster connections installed with protective caps (Booster connections must have appropriate kPa labelling)

  Yes

  No

  N/A

• Score

• 56 Where diesel driven fire pumps are installed, the direct supply fuel tank should be maintained at least 75% full

  Yes

  No

  N/A

• Score

• 57 Water supply flow test results for fire hydrants and sprinklers forwarded to the current ISR insurer (via Marsh) when requested

  Yes

  No

  N/A

• Score

• 58 Inspection/maintenance documentation filed on site

  Yes

  No

  N/A

• Score

• 59 Fire isolations recorded in the Fire Isolation Record

  Yes

  No

  N/A

• Score

• 60 Property Impairment Notification Form utilised and forwarded to Marsh 2

  Yes

  No

  N/A

• Score

8. Essential Services Certification 10.0

• 61 Fire Safety Compliance Certificate/15A (or the equivalent in each State/Territory) displayed in fire contact room and/or Centre Management office

  Yes

  No

  N/A

• Score

• 62 Annual Fire Brigade familiarisation session offered 1

  Yes

  No

  N/A

• Score

• 63 Centre Manager or Operations Manager, mechanical services contractor, fire services contractor involved in full function fire tests

  Yes

  No

  N/A

• Score

• 64 Test documentation completed, signed off and filed

  Yes

  No

  N/A

• Score

9. Plant 19.0

• 65 Plant hazard identification/management program in place including completion/updating of plant risk assessment forms

  Yes

  No

  N/A

• Score

• 66 Induction and task specific training conducted on safe use of plant 2

  Yes

  No

  N/A

• Score

• 67 High risk plant only operated by competent and authorised personnel, eg. scissor lifts and BMUs

  Yes

  No

  N/A

• Score

• 68 Compactors and cardboard bailers requirements in place including key usage and induction

  Yes

  No

  N/A

• Score

• 69 Relevant plant registered with regulatory authorities and register maintained 4

  Yes

  No

  N/A

• Score

10. Electrical Safety 26.0

• 70 Procedure in place for maintenance/testing of equipment, including portable equipment, for example: Mall lights / Toilet lights / Car park lights / Security lights / Hand dryers / High and low voltage / CML connections

  Yes

  No

  N/A

• Score

• 71 Quarterly inspections on fixed electrical equipment conducted and reported on quarterly inspection reports

  Yes

  No

  N/A

• Score

• 72 Inspections and testing of hand held tools, portable equipment, extension leads and power boards undertaken in accordance with AS 3760

  Yes

  No

  N/A

• Score

• 73 All main switchboards undergo thermographic testing every 12 months (whilst under load).

  Yes

  No

  N/A

• Score

• 74 RCDÕs for portable devices inspected and tested as per AS 3760 including establishment and maintenance of a Register for all equipment that have been tagged and tested

  Yes

  No

  N/A

• Score

• 75 Fixed RCDÕs inspected and tested annually

  Yes

  No

  N/A

• Score

• 76 Plant rooms containing switchboards labelled and kept locked at all times

  Yes

  No

  N/A

• Score

• 77 Switch rooms not to be used as storage rooms at any time

  Yes

  No

  N/A

• Score

• 78 All electrical equipment used on roofs must have an earth leakage device

  Yes

  No

  N/A

• Score

• 79 Clear spaces must be maintained around battery chargers

  Yes

  No

  N/A

• Score

• 80 RF equipment management procedures in place

  Yes

  No

  N/A

• Score

11. Legionella Risk Management 20.0

• 81 Cooling tower Risk Management Plan implemented

  Yes

  No

  N/A

• Score

• 82 Cooling tower Risk Management Plan independently reviewed annual (Victoria & SA only)

  Yes

  No

  N/A

• Score

• 83 All cooling towers have fully automatic dosing systems for chemical injection of corrosion inhibitor and biocide

  Yes

  No

  N/A

• Score

• 84 MSDS held for all water treatment chemicals used at the Centre

  Yes

  No

  N/A

• Score

• 85 Copies of inspection results forwarded to the Centre Management

  Yes

  No

  N/A

• Score

• 86 Tenant systems incorporated into inspection schedules. Tenant testing and inspection reports provided to Centre Management

  Yes

  No

  N/A

• Score

• 87 Inspection testing conducted in accordance with Essential Services Maintenance Manual testing guidelines: Analytic service / Tower Inspection / TBC reports / Biocide dosage / Inhibitor dosage / Cooling tower cleans / Legionalle test / Conddenser inspection

  Yes

  No

  N/A

• Score

• 88 Corrective actions procedures implemented where required

  Yes

  No

  N/A

• Score

12. Indoor Air Quality Management 8.0

• 89 IAQ parameters tested annually (as a minimum), eg. temperature, humidity, bacteria, fungi/mould, dust. Includes testing in car parks.

  Yes

  No

  N/A

• Score

• 90 Inspection of air handling units as per BCA and Australian Standards 2

  Yes

  No

  N/A

• Score

• 91 Centre smoke free, including five metre radius outside entrances. Signage displayed

  Yes

  No

  N/A

• Score

• 92 Records maintained and managed in filing system 1

  Yes

  No

  N/A

• Score

13. Security & Access Control 17.0

• 93 Register of security Contractors includes relevant details and filed during contract agreement (eg. licence details, insurance details, First Aid certification)

  Yes

  No

  N/A

• Score

• 94 Regular meetings held between Centre Management and the Contractor and meetings minuted and filed

  Yes

  No

  N/A

• Score

• 95 Guard Reports and Maintenance/Liability Report completed daily

  Yes

  No

  N/A

• Score

• 96 Security reviews conducted after major incidents and corrective actions implemented

  Yes

  No

  N/A

• Score

• 97 After hours procedure in place, including use of applicable form/register 1

  Yes

  No

  N/A

• Score

• 98 CCTV coverage includes coverage of rest room corridors and passageways and rest room entries/exits

  Yes

  No

  N/A

• Score

• 99 Application for CCTV Release form completed when required 2

  Yes

  No

  N/A

• Score

• 100 CCTV footage retained for a minimum of 30 days (for new IP systems 60 days at 4CIF quality)

  Yes

  No

  N/A

• Score

• 101 Security information entered into SCIDS

  Yes

  No

  N/A

• Score

• 102 Procedure in place for staff escorts

  Yes

  No

  N/A

• Score

14. Dangerous Goods & Hazardous Substances 22.0

• 103 DG/Hazardous Substances Register in place, including tenant substances

  Yes

  No

  N/A

• Score

• 104 Annual audit conducted of chemical inventories at Centre. Unused goods discarded

  Yes

  No

  N/A

• Score

• 105 Current MSDS held for all good/chemicals 5

  Yes

  No

  N/A

• Score

• 106 Centre Plan developed denoting the location and type of Dangerous Goods and Hazardous Substances stored in the Centre

  Yes

  No

  N/A

• Score

• 107 DG/hazardous storage locations are free from hazards, well ventilated and substances are stored correctly (eg. bunding, metal cabinets, flame proof cans). Appropriate signage used

  Yes

  No

  N/A

• Score

• 108 All substances appropriately labelled according to National Code of Practice for the Labelling of Workplace Substances. The label should be: Durable and firmly secured on the outside of the container/ in English / easily readable / not defaced, altered or hand written / contain the product name and significant ingredients / state the type of use(s), hazards and relevant health and safety information

  Yes

  No

  N/A

• Score

• 109 All gas cylinders shall be chained/secured in an upright position, whether full or empty.

  Yes

  No

  N/A

• Score

15. Tenancy Inspections 9.0

• 110 Tenancy inspection program in place, ie annual inspections, communication protocols

  Yes

  No

  N/A

• Score

• 111 Relevant documentation/forms/letters utilised

  Yes

  No

  N/A

• Score

• 112 Inspections to include storage heights in major retailer's back of store areas

  Yes

  No

  N/A

• Score

16. Hazardous Building Materials (HBM) 20.0

• 113 HBM Register in place (includes results of risk assessments, timing for reviews)

  Yes

  No

  N/A

• Score

• 114 HBM risk issues included in induction process for Employees/Contractors

  Yes

  No

  N/A

• Score

• 115 Refurbishment/demolition risk audits conducted, including Part 6 asbestos audits

  Yes

  No

  N/A

• Score

• 116 Identified materials suitably labelled

  Yes

  No

  N/A

• Score

• 117 Asbestos discovery procedures followed

  Yes

  No

  N/A

• Score

• 118 Asbestos management procedures followed

  Yes

  No

  N/A

• Score

17A Roof Access and 17B Work at Heights 45.0

• 119 Have the roof access risks been assessed of all physical locations and tasks that may cause an employee, contractor or passer-by an injury, through the use of the Work at Height Hazard Identification, Risk Assessment and Control Form

  Yes

  No

  N/A

• Score

• 120 Have the appropriate risk controls been identified for each rooftop hazard using the hierarchy of controls noted within the CFSGAM Risk Management manual.

  Yes

  No

  N/A

• Score

• 121 The Roof Access Permit is fully completed for all roof works

  Yes

  No

  N/A

• Score

• 122 All points of roof access are signposted

  Yes

  No

  N/A

• Score

• 123 All points of roof access are locked

  Yes

  No

  N/A

• Score

• 124 CFSGAM employees are to only access the roof without a completed Roof Access permit when the conditions stated within the CFSGAM Risk Management manual are met

  Yes

  No

  N/A

• Score

• 125 All authorised personnel required to access roof areas have been inducted to the specific requirement stated within the CFSGAM Risk Management manual.

  Yes

  No

  N/A

• Score

• 126 Have all issues under planning and precautions within the CFSGAM Risk Management manual been addressed when planning work on roof

  Yes

  No

  N/A

• Score

• 127 If a Fall Arrest system is to be used for a roof access task, has a Rescue Plan been completed by the contractor prior to the use of the Fall Arrest system.

  Yes

  No

  N/A

• Score

• 128 Have the working at heights (there is no minimum height with the risk based on the level of hazard) risks been assessed of all physical locations and tasks that may cause an employee, contractor or passer-by an injury, through the use of the Work at Height Hazard Identification, Risk Assessment and Control Form

  Yes

  No

  N/A

• Score

• 129 Have the appropriate risk controls been identified for each work at height hazard using the hierarchy of controls noted within the CFSGAM Risk Management manual.

  Yes

  No

  N/A

• Score

• 130 The Work at Heights Permit is fully completed for all work at heights tasks

  Yes

  No

  N/A

• Score

• 131 Ladder Inspection Checklist is being used

  Yes

  No

  N/A

• Score

18. Confined Space Entry 11.0

• 132 Confined spaces identified and their name and location recorded on a register

  Yes

  No

  N/A

• Score

• 133 Risk assessments/hazard identification conducted on all confined spaces and recorded on Confined Space Risk Assessment Forms

  Yes

  No

  N/A

• Score

• 134 Pre entry work evaluation conducted (ie can the work be done outside the confined space?)

  Yes

  No

  N/A

• Score

• 135 Contractor appropriately trained in hazards of Confined Spaces, assessment of procedures, control measures, emergency procedures (first aid & rescue procedures), selection, use, fit and maintenance of safety equipment

  Yes

  No

  N/A

• Score

• 136 Confined Space Entry Permits completed/signed to manage works in confined spaces

  Yes

  No

  N/A

• Score

• 137 The following records shall be maintained on file: Entry permits for 2 years / the current risk assessment reports for the confined space for 5 years from the time of its validity / training records

  Yes

  No

  N/A

• Score

19. Car Parks 16.0

• 138 A traffic management plan is in place

  Yes

  No

  N/A

• Score

• 139 Clear signage at entrance points is securely fixed identifying height restrictions within car parks

  Yes

  No

  N/A

• Score

• 140 Trolley bays should be clearly signposted and marked in a clear, distinctive colour

  Yes

  No

  N/A

• Score

• 141 Wheel stops/bumpers should be painted in a bright, distinctive colour

  Yes

  No

  N/A

• Score

20. Refrigerant Gases 2.0

• 142 Refrigerant Gases Register in place for major plant 1

  Yes

  No

  N/A

• Score

• 143 Leak detection systems installed and maintained where >100kg of a refrigerant gas is located within one chiller unit in areas where ventilation is poor

  Yes

  No

  N/A

• Score

21. Sharps 3.0

• 144 Sharps management procedure in place, incorporating identification, removal and disposal practices. First aid procedures implemented for injuries

  Yes

  No

  N/A

• Score

22. Marketing Events 8.0

• 145 Risk assessments completed for major marketing events, Marketing Risk Assessment Forms completed

  Yes

  No

  N/A

• Score

• 146 Hazard inspection completed prior to event

  Yes

  No

  N/A

• Score

• 147 Promotions Mall Licensing Agreement completed by all Licensees

  Yes

  No

  N/A

• Score

• 148 Leasing variation requests completed and forwarded to Head Office

  Yes

  No

  N/A

• Score

26. Hot Work 24.0

• 149 The responsible person for the administering of the hot works program has the appropriate level of knowledge in hot work

  Yes

  No

  N/A

• Score

• 150 Risk assessments completed for all tasks involving hot works

  Yes

  No

  N/A

• Score

• 151 Permit to work completed for all hot work activities including notations of permit requirements (correctly signed and dated)

  Yes

  No

  N/A

• Score

• 152 Post hot work supervision and monitoring completed for all hot work activities

  Yes

  No

  N/A

• Score

• Total Score

• Audit completion

  Date

• Auditor

  Sign

• Operations Manager or Representative

  Sign