Mater Built Environment Ancillary Cafe Inspection

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

TEAM MEMBERS & SERVICE

• 1.1 Mater approved uniform, apron, name badges and staff identification are worn when on duty.

  Yes

  No

  N/A

• 1.2 Team members do not eat, chew gum or drink behind the counter in view of customers.

  Yes

  No

  N/A

• 1.3 Team members long hair is brushed and tied up and away from face.

  Yes

  No

  N/A

• 1.4 There is always a team member behind the counter at all times.

  Yes

  No

  N/A

• 1.5 All customers are acknowledged whilst queuing.

  Yes

  No

  N/A

• 1.6 All customers are greeted when having their order taken. Use customers name when it is known.

  Yes

  No

  N/A

• 1.7 Team members check if customers are dining in or taking away.

  Yes

  No

  N/A

• 1.8 Team members smile and make appropriate eye contact.

  Yes

  No

  N/A

• 1.9 Team members are doing everything they can to give efficient customer service.

  Yes

  No

  N/A

• 1.10 Team members engage with the customer in a positive manner at all given opportunities.

  Yes

  No

  N/A

• 1.11 Team members confirm the price of the bill, confirm the amount of any change and place change in the customers hand.

  Yes

  No

  N/A

• 1.12 All customers are farewelled.

  Yes

  No

  N/A

• 1.13 Team members apologise for any mistakes made and are aware of customer complaint handling process.

  Yes

  No

  N/A

FOOD & DRINK

• 2.01 All Food display cabinets, shelves and fridges are clean inside and out

  Yes

  No

  N/A

• 2.02 All food is well presented and on the correct crockery or takeaway packaging

  Yes

  No

  N/A

• 2.03 Food is displayed in an attractive way and is undamaged

  Yes

  No

  N/A

• 2.04 Food labels are correct and are displayed neatly and in clear view for customers

  Yes

  No

  N/A

• 2.05 Drink fridges are well stocked and labels are facing the front.

  Yes

  No

  N/A

• 2.06 Counters are clean and uncluttered

  Yes

  No

  N/A

CLEANLINESS

• 3.1 Floors are clean and litter free.

  Yes

  No

  N/A

• 3.2 Table, chairs and barriers are clean at all times and neatly arranged.

  Yes

  No

  N/A

• 3.3 Signage is clean and in good repair.

  Yes

  No

  N/A

• 3.4 Table tops and bases are clean and free of chewing gum.

  Yes

  No

  N/A

• 3.5 Interior walls, skirting, ledges, mirrors, pictures and ceilings are clean and unmarked.

  Yes

  No

  N/A

• 3.6 All vents and fans are clean and working without blockages.

  Yes

  No

  N/A

• 3.7 Condiment unit free of dust, debris and spillages and is fully stocked.

  Yes

  No

  N/A

• 3.8 No broken or damaged lights, lights are clean.

  Yes

  No

  N/A

ENVIRONMENT

• 4.1 Opening hours are displayed at the entrance to the Cafe

  Yes

  No

  N/A

• 4.2 Business licence signage is posted in clear view for customers.

  Yes

  No

  N/A

• 4.3 Bins are regularly emptied and are not becoming full

  Yes

  No

  N/A

• 4.4 All tables are cleared and cleaned within 5 mins of the customer leaving.

  Yes

  No

  N/A

MARKETING

• 5.1 All posters and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled.

  Yes

  No

  N/A

• 5.2 The menu board is up to date with no hand made alterations and is clean and undamaged.

  Yes

  No

  N/A

• 5.3. Any marketing displays are management approved.

  Yes

  No

  N/A