• Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Select date

  • Host being audited?


  • Was a copy of the folio provided under the door of the room on the morning of departure?

  • At check out, did the host provide a friendly day-part greeting?

  • Was a copy if the folio provided to the guest for review?

  • Once the guest name was established, did the host use the guest names in conversation to personalize the service?

  • Did the host inquire about the guest satisfaction?

  • Did the host sincerely thank the guest for their business?

  • Was luggage assistance offered?

  • Did the check out process take (5) minutes or less?

  • If you were the guest, what score would you give for "check-out experience" on the GSS survey?

  • Review with the host immediately! Checkout is the easiest part...

  • Still some work to be done.

  • What could they have done to make this brilliant or genuine?

  • Excellent!

  • Please explain why?

  • Host's Signature:

  • Supervisor's Signature:

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