MCOWC SEA FD / C-O

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

• Host being audited?

Basics

• Was a copy of the folio provided under the door of the room on the morning of departure?

  Yes

  No

  N/A

• At check out, did the host provide a friendly day-part greeting?

  Yes

  No

  N/A

• Was a copy if the folio provided to the guest for review?

  Yes

  No

  N/A

• Once the guest name was established, did the host use the guest names in conversation to personalize the service?

  Yes

  No

  N/A

• Did the host inquire about the guest satisfaction?

  Yes

  No

  N/A

• Did the host sincerely thank the guest for their business?

  Yes

  No

  N/A

• Was luggage assistance offered?

  Yes

  No

  N/A

• Did the check out process take (5) minutes or less?

  Yes

  No

  N/A

• If you were the guest, what score would you give for "check-out experience" on the GSS survey?

• Review with the host immediately! Checkout is the easiest part...

• Still some work to be done.

• What could they have done to make this brilliant or genuine?

• Excellent!

• Please explain why?

• Host's Signature:

  Sign

• Supervisor's Signature:

  Sign