Host being audited?
Was a copy of the folio provided under the door of the room on the morning of departure?
At check out, did the host provide a friendly day-part greeting?
Was a copy if the folio provided to the guest for review?
Once the guest name was established, did the host use the guest names in conversation to personalize the service?
Did the host inquire about the guest satisfaction?
Did the host sincerely thank the guest for their business?
Was luggage assistance offered?
Did the check out process take (5) minutes or less?
Review with the host immediately! Checkout is the easiest part...
Still some work to be done.
What could they have done to make this brilliant or genuine?
Please explain why?