Information
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Engineer name
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Coaching engineer
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Conducted on
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Location
Engineer : Prior to accompaniment
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Engineer:Are there any particular areas you would like to focus on? Tap to add details
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Engineer: What are your strength areas? Tap to add details
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Engineer: What would you like to get out of today? Tap to add details
Engineer: Customer focus
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Are all eta's set?
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Have you considered realistic timescales?
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Have you discussed anything else on the eta? Tap to add details
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How does the customer eta help you to deliver great service? Tap to add details
Quality of visit
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Coaching engineer: Has the engineer considered quality aspects of the job? Service diagnosis , Cable routes, replacement parts etc?
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Coaching engineer: has the engineer considered the customers requirements ?
On demand
On demand
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How many customers have you visited today?
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How many customers have you connected to on demand?
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How many are " on the day " activations?
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If any have not been connected, why?
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is on demand so important to our business? Why? Tap to add details
Post accompaniment ( engineer to complete)
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Can you describe an example of how you have offered great service today and why it made a difference.
Post accompaniment feedback ( coaching engineer to complete)
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What has the engineer demonstrated well today? Tap to add details
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What focus areas would you suggest for the engineer? Tap to add details
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What can the engineer do to support his own development ? Tap to add details
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Engineer
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Coaching engineer
