Merkur Venue Standards Check

• Prepared by

• Venue Number

• Venue Name

• Area

• Conducted on

  Date

• Duty Manager

• How many staff were expected on arrival as per ShopWorks rota?

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• How many staff were on duty upon arrival

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• How many customers were present on arrival

  Select 0 1 2 3 4 5 6 7 8 9 10 11 or more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11 or more

• Area Manager Name

• Area Manager Review Date

• Area Manager Completion Date

• Area Manager Signature

External Information

• Frontage clean? (Woodwork, Sign, Cobwebs)

  Yes

  No

  N/A

• Entrance free from litter and cigarette ends?

  Yes

  No

  N/A

• Was the brass or metal plates clean? (Shining?)

  Yes

  No

  N/A

• Were the windows clean? (Free from scratches, cracks, shattering & graffiti)

  Yes

  No

  N/A

• External lights on and fully operational at all times? (Sign lights, spot bulbs, entrance lights)

  Yes

  No

  N/A

• All window bulbs on and working? (Include illuminated boards, bulbs illuminating window decals)

  Yes

  No

  N/A

• Are the window decals displayed at a good standard? (Do these fit the windows, no bubbles/creases or curling at the edges?)

  Yes

  No

  N/A

• A Board displayed with correct promotional posters, clean and in good working order?

  Yes

  No

  N/A

• Is marketing all up to date?

  Yes

  No

  N/A

• If the venue has advertising screens, are these on and working?

  Yes

  No

  N/A

• Viewing the screens (Max 5 mins) is the content up to date?

  Yes

  No

  N/A

• Are the opening hours on display?

  Yes

  No

  N/A

• Entrance doors unlocked on arrival?

  Yes

  No

• Is the venue using an intercom?

  Yes

  No

• Was your entry time satisfactory? (60 seconds Max)

  Yes

  No

• Is the venue shutter fully retracted and in working order?

  Yes

  No

  N/A

• Correct door signage displayed (18's, no smoking etc) - must be visible before entry and in good condition.

  Yes

  No

  N/A

• Time Lock notice displayed in a prominent place at the entrance of the venue.

  Yes

  No

  N/A

Compliance Information

• Did the venue staff check your ID?

  Yes

  No

  N/A

• Did the venue staff sign you into the visitors book?

  Yes

  No

  N/A

• All compliance notices displayed correctly? (Notices displayed in similar frames?)

  Yes

  No

  N/A

• Does the venue have a hand sanitiser station?

  Yes

  No

  N/A

• Does the hand sanitiser station have the correct signage?

  Yes

  No

  N/A

• Have all the requested COVID signage been removed?

  Yes

  No

  N/A

• All staff wearing Staff Guard PA’s and when was the system last tested? (Please test on site)

  Yes

  No

  N/A

• Toilets are kept to the highest levels on cleanliness possible. Fully stocked Stay in Control leaflets? (No unwanted items on display)

  Yes

  No

  N/A

• 1 hour toilet check list on display and up to date?

  Yes

  No

  N/A

• All Bingo machines unplayable between 00:00 - 09:00, with information displayed about playing times displayed on screens or by machine card?

  Yes

  No

  N/A

• 20% B3 machines vs total machines?

  Yes

  No

  N/A

• Evidence of Tablet testing? Using tablet check record? (If daily tablet check is being used, check if all the tablets are on and working)

  Yes

  No

  N/A

• Rainbow Bingo information board displaying the last game played?

  Yes

  No

  N/A

• All staff Fire Trained?

  Yes

  No

  N/A

• Staff trained with Smart Tablet? Is the tablet charged for use?

  Yes

  No

  N/A

• Evidence of Smart Tablet usage? (Make sure the venue is actively completing customer interactions)

  Yes

  No

  N/A

Point of Sale

• Is the venue clean? Check carpets, mirrors, skirting...

  Yes

  No

  N/A

• Is there any damage to report in the venue? Walls, ceiling panels, doors..

  Yes

  No

• Jackpot FM being played at an appropriate level?

  Yes

  No

  N/A

• Correctly displayed posters (current and not behind machines) and internal POS?

  Yes

  No

  N/A

• Visible membership, text & App offering?

  Yes

  No

  N/A

• Machines all in line, with stools all in line and well placed for customers?

  Yes

  No

  N/A

• Machine POS displayed using separate holders?

  Yes

  No

  N/A

• Does the venue have a Perspex screen on the counter?

  Yes

  No

  N/A

• Is the Perspex screen free from any posters or stickers?

  Yes

  No

  N/A

• Was the 5 star display adequate and did the crockery match?

  Yes

  No

  N/A

• If a Future Venue, is the service standard compliant?

  Yes

  No

  N/A

• Please take a photo of the beverage you tested

  Media

• What time was the last service round? What was served?

• If a Future Venue, is the counter, foreground display and draws set to visual guide?

  Yes

  No

  N/A

Staff

• Staff in full clean uniform with Name Badge and Think 25 badge on?

  Yes

  No

  N/A

• Are the correct amount of badges being worn, in the correct places?

  Yes

  No

  N/A

• Staff aware of the Do’s & Don’ts of the night phone?

  Yes

  No

  N/A

• Staff aware of Allergen policy? (Staff are able to locate and bring the document to your attention)

  Yes

  No

  N/A

• Is the float holder CRB checked?

  Yes

  No

  N/A

• Is the customer engagement in the venue to the required standard?

  Yes

  No

  N/A

• Ask a member of staff to locate a game of your choice on a gaming machine. Was the member of staff able to show you the location of this game?

  Yes

  No

  N/A

Maintenance Presentation

• All internal lights on and working? (Do not include Twinks)

  Yes

  No

  N/A

• Smoking shelter clean, tidy and fit for purpose?

  Yes

  No

  N/A

• No boxes, hovers etc on the shop floor?

  Yes

  No

  N/A

• All air conditioning units clean, with temperature comfortable for customers? (23 degrees)

  Yes

  No

  N/A

Health and Safety

• Fire exits clear and unlocked?

  Yes

  No

  N/A

• Fire exit signage and Fire Action cards in good condition and up to date?

  Yes

  No

  N/A

• Fire extinguishers have the correct signage displayed with them?

  Yes

  No

  N/A

• All fire doors closed when not in use?

  Yes

  No

  N/A

• All health and safety items stored correctly when not in use? i.e ladders, hazard signs...

  Yes

  No

  N/A

Security

• Were all safes locked on arrival?

  Yes

  No

  N/A

• Time lock safe in use and locked on arrival?

  Yes

  No

  N/A

• Is the delay on the time lock safe set at 60 minutes?

  Yes

  No

  N/A

• All keys stored appropriately?

  Yes

  No

  N/A

• All office doors locked on arrival?

  Yes

  No

  N/A

• CCTV on and working? Comment if the time is incorrect.

  Yes

  No

  N/A

Machine maintenance

• Any machines off?

  Yes

  No

• Are all machine faults logged on MARS, including bulbs?

  Yes

  No

  N/A

• Does the MARS venue plan match the venue?

  Yes

  No

  N/A

• Machines clean, vacant machines without finger prints, tops of machines free from dust?

  Yes

  No

  N/A

• All machine stickers visible and in good condition?

  Yes

  No

  N/A

• Matching machine artwork?

  Yes

  No

  N/A

• Are all machines available to play and do not have social distancing measures screen or notices displayed?

  Yes

  No

  N/A

• Is it visible that staff are cleaning machines after customer use?

  Yes

  No

  N/A

• All electrical wiring hidden where possible?

  Yes

  No

  N/A

• All Tito ticket printers on and working? (Not empty)

  Yes

  No

  N/A

• GeWeTe operational with an adequate cash level?

  Yes

  No

  N/A

• Are staff using a GeWeTe user card to access money from the GeWeTe? With £500 maximum float outside of the GeWeTe?

  Yes

  No

  N/A

• 60 minute Time Lock Safe notice displayed on the GeWeTe?

  Yes

  No

  N/A

• If the GeWeTe has a Link4pay, is the GeWeTe displaying an information card?

  Yes

  No

  N/A

• Is the ATM operational?

  Yes

  No

  N/A

Office/Staff Room/Kitchen

• Is the office clean, clutter free and organised?

  Yes

  No

  N/A

• Is the staff room clean and available for staff use?

  Yes

  No

  N/A

• Is the kitchen complaint with EHO food hygiene standards?

  Yes

  No

  N/A

• Are the refrigerator/freezer temperatures up to date?

  Yes

  No

  N/A

• Is all the food stored within their used by date?

  Yes

  No

  N/A

• Is the venue using the correct venue paperwork folders as per the office standards policy?

  Yes

  No

  N/A

• Have the last 4 weeks Business Bulletins been read and signed by all staff and filed in the BB box file?

  Yes

  No

  N/A