Metering Audit Form v1.0 - Plumbers

• Document No.

• Audit Title

• Company

Plumber

• Plumber Name

• Company

• Audit Type

Address Details

• Full Address Details
  Address

• Customer Contact Details

• Work order number.

• Work order Stream

  UMP

  Optant

• Work order closed As

  Internal Fit

  Unmeterable

  Screwin

• Date of Plumbers visit

  Date

• Date of Audit

  Date

1, Customer care Questionnaire

• Did the Plumber introduce himself on behalf of Southern Water?

  Yes

  No

  N / A

• Did the plumber show his ID badge or you noticed he was wearing one?

  Yes

  No

  N / A

• Was the plumber wearing Southern Water UMP branded Clothing?

  Yes

  No

  N / A

• Was the plumber polite and courteous?

  Yes

  No

  N / A

• Did the plumber discuss all of meter installation possibilities ?

  Yes

  No

  N / A

• Meter fit, Did the plumber work in a tidy and safe manner?

  Yes

  No

  N / A

• Meter fit, Did the plumber use a dust sheet, and clear up after himself

  Yes

  No

  N / A

• METER FIT, Did the plumber show you the meter working?

  Yes

  No

  N / A

• Did you ask any questions, was the Plumber able to answer them to your satisfaction

  Yes

  No

  N/A

  Did not ask any

• Are you happy with the plumber performance

  Yes

  No

  N / A

• Customer Name & Signature

  Sign

• Customer comments, actions required

2, Unmeterable Property Audit

• Plumber reported Reason for Unmeterable ( Internal).

  Select IU11- internal Pipework material / condition IU12 more than 1 meter required UMP IU13 More than 2 meters required (Opt) IU14 ISV not located IU15 no main ISV for property IU16 ISV boxed in IU17 ISV behind kitchen units / appliances IU18 ISV inaccessible IU19 Pipework tees off directly after ISV IU20 Shared ISV IU21 No room at ISV location

  • IU11- internal Pipework material / condition
  • IU12 more than 1 meter required UMP
  • IU13 More than 2 meters required (Opt)
  • IU14 ISV not located
  • IU15 no main ISV for property
  • IU16 ISV boxed in
  • IU17 ISV behind kitchen units / appliances
  • IU18 ISV inaccessible
  • IU19 Pipework tees off directly after ISV
  • IU20 Shared ISV
  • IU21 No room at ISV location

• Photo unmeterable reason if possible

  Media

• Can the property be Metered Externally?

  Yes

  No

  N / A

• Reason for Unmeterable (External).

  EXT1 - Shared Osv

  EXT2 - OSV in dangerous location and unable to install in private.

  EXT3 - Cables in footway prevent excavation and unable to install in private.

• Communal usage.

  Select Hot water Communal laundry Communal Kitchen Outside Taps Communal Toilet Guest Room Communal Shower Communal internal Tap Hairdresser

  • Hot water
  • Communal laundry
  • Communal Kitchen
  • Outside Taps
  • Communal Toilet
  • Guest Room
  • Communal Shower
  • Communal internal Tap
  • Hairdresser

• Photo communal facilities if possible

  Media

• Number of Bedrooms correctly reported

• Number of Occupants correctly reported

• Have the property been correctly identified as unmeterable

  Yes

  No

  N / A

• was the customer left an UNABLE TO INSTALL A METER BROCHURE ?

  Yes

  No

  N / A

• Unmeterable audit - comments, actions required

3, Internal Meter Audit

• Unable to install meter externally reason?

  EXT1 - Shared Osv

  EXT2 - OSV in dangerous location and unable to install in private.

  EXT3 - Cables in footway prevent excavation and unable to install in private.

• Internal Meter Location/s

• Have the meter been installed in a safe location

  Yes

  No

  N / A

• Have the meter been installed within the correct specification guidelines for the property?

  Yes

  No

  N / A

• Have the manifold been securely affixed?

• Have excess use of compression fittings been used, instead of pulled bends or soldered fittings, to elevated potential leaks and reduce cost?

• Have the plumber treated the customer and their property with respect?

• Take photo of installed meter.

  Media

• Confirm Meter serial number.

• Did the customer receive pack 2 of 2 "YOUR METER IS HERE"

  Yes

  No

  N / A

• Installation Audit - comments / actions required

4, Health & Safety Audit checks

• Plumber shown ID badge

  Yes

  No

  N / A

• ID badge within expiry date?

  Yes

  No

  N / A

• Plumber prduced Water hygiene card?

  Yes

  No

  N / A

• Water Hygiene card within expiry date?

  Yes

  No

  N / A

• Plumber shown SHEA water card?

  Yes

  No

  N / A

• SHEA Water card within expiry date?

  Yes

  No

  N / A

• Plumber completed asbestos awareness course and certificate in date ?

  Yes

  No

  N / A

• Plumber issues with RAMS, & working in compliance?

  Yes

  No

  N / A

• Plumber issued with golden rules? & Produced issued card?

  Yes

  No

  N / A

• Have the plumber been issued with PPE for job role?

  Yes

  No

  N / A

• List PPE items defective / missing?

• Have the plumber been face fit tested & issued with FFP3 mask?

  Yes

  No

  N / A

• Have the plumber necessary tools to conduct his daily duties?

  Yes

  No

  N / A

• Are the plumber tools in good clean working condition?

  Yes

  No

  N / A

• List any defective / missing tools?

• Plumber working to a tidy & safe method?

  Yes

  No

  N / A

• Supportive photos

  Media

• Health & Safety Comments

5, Vehicle section

• Plumber issued with vehicle driver defect book?

  Yes

  No

  N / A

• Driver defect book checks up to date?, any deflects reported?

  Yes

  No

  N / A

• Is the plumber vehicle correctly loaded for type of work?

  Yes

  No

  N / A

• Is the plumber vehicle interior & exterior clean & tidy?

  Yes

  No

  N / A

• Tools and fittings stored correctly?

  Yes

  No

  N / A

• Is a first aid kit in the vehicle?

  Yes

  No

  N / A

• First aid kit with in expiry date?

  Yes

  No

  N / A

• Is there a fire blanket fitted in the vehicle?

  Yes

  No

  N / A

• Is there a fire extinguisher fitted in the vehicle?

  Yes

  No

  N / A

• Fire extinguisher fitted within expiry date?

  Yes

  No

  N / A

• Is there soap dispenser unit fitted to vehicle and each bottle usable?

  Yes

  No

  N / A

• Plumber vehicle parked safely.?

  Yes

  No

  N / A

• Plumber issued with Southern Water magnetic signs

  Yes

  No

  N / A

• Magnetic signs complete set

  Yes

  No

  N / A

• Are Chloros tablets available and stored in issued container, and within expiry date?

  Yes

  No

  N / A

• Is there an issued trigger spray bottle and in working condition?

  Yes

  No

  N / A

• Do the vehicle have a laminated Chloros date wipe card?

  Yes

  No

  N / A

• Supportive photos

  Media

• vehicle Comments

General comments / actions required

• Overall comments, actions required.

Auditor Name and Signature

• Audit conducted by Name & Signature

  Sign

• Plumber signature when required

  Sign