Plumbers Audit V1.0

• Document No.

• Plumber Name

• Company

PLUMBING AUDIT

• Plumber Name

• Company

• Audit Type

• County

  Hampshire

  Sussex

  Kent

Job Details

• Customer Address Details
  Address

• Customer Contact Details

• Work order number.

• Work order Stream

  UMP

  Optant

• Work order returned as

  Select Internal Fit Unmeterable Screwin Dig Survey Exchange Meter Read & Verify Customer Issue No Access - CNI Memo - Z Job Other

  • Internal Fit
  • Unmeterable
  • Screwin
  • Dig Survey
  • Exchange Meter
  • Read & Verify
  • Customer Issue
  • No Access - CNI
  • Memo - Z Job
  • Other

• Date of Plumbers visit

  Date

• Date of Audit

  Date

Type Of Audit

• Plumbing Inspection Type

  Manned

  Unmanned

1. Health & Safety

• 1.01 Plumber hold ID card and valid competency certificates ( Eusr Hygiene card, Shea Water card)

  YES

  No

  To be taken

  Cover Note

• 1.02 Plumber aware of BB Gas & Water golden rules?

  YES

  NO

• 1.03 Asbestos Awareness course certificate within expiry date?

  Yes

  No

  To be taken

• 1.04 Plumber issued with RAMS, & working in compliance

  Select Yes & Yes Yes & No No & Yes No & No Yes & None N/A & N/A Yes & Not Aware Not Aware & Yes Not aware

  • Yes & Yes
  • Yes & No
  • No & Yes
  • No & No
  • Yes & None
  • N/A & N/A
  • Yes & Not Aware
  • Not Aware & Yes
  • Not aware

• 1.05 all Necessary PPE issued, and in good condition & worn for job role?

  YES

  NO

• 1.06 List PPE items defective / missing?

• 1.07 Has the plumber been face fit tested & issued with FFP3 mask?

  Yes

  No

  N/A

  Cover note

• 1.08 Has the plumber all tools to conduct his daily duties & safely?

  YES

  NO

• 1.09 List any defective / missing tools?

• 1.10 Is the vehicle correctly loaded for type of work?

  Yes

  No

  N/A

  N/A internal work

• 1.11 Is there a first aid kit & eye wash available & within expiry date?

  Select Yes & Yes Yes & No No & Yes No & No Yes & None N/A & N/A Yes & Not Aware Not Aware & Yes Not aware

  • Yes & Yes
  • Yes & No
  • No & Yes
  • No & No
  • Yes & None
  • N/A & N/A
  • Yes & Not Aware
  • Not Aware & Yes
  • Not aware

• 1.12 Is there a in date fire extinguisher or fire blanket available in the vehicle?

  Yes

  No

  N/A

  N/A internal work

• 1.13 COSHH Items all correctly labeled and stored correctly?

  Select Yes & Yes Yes & No No & Yes No & No Yes & None N/A & N/A Yes & Not Aware Not Aware & Yes Not aware

  • Yes & Yes
  • Yes & No
  • No & Yes
  • No & No
  • Yes & None
  • N/A & N/A
  • Yes & Not Aware
  • Not Aware & Yes
  • Not aware

• 1.14 All electrical equipment within PAT Calibration?.

  Yes

  No

  N/A

  N/A internal work

• 1.15 Plumber parked safely & to BB parking policy?

  Yes

  No

  N/A

  N/A internal work

• 1.16 Parking issue comments?

• 1.17 Health & Safety Comments / Concerns / Action required?

• 1.18 Supportive photos if Required?

  Media

2. Water Hygiene

• 2.01 Do the plumber hold a valid National Water Hygiene Card (EURSR)?

  YES

  No

  To be taken

  Cover Note

• 2.02 Is the vehicle / welfare unit or depot fit for use in a clean, tidy and presentable condition?

  Yes

  No

  N/A

  N/A internal work

• 2.03 Is there a sink available or an alternative welfare arrangement in place?

  Yes

  No

  N/A

  N/A internal work

• 2.04 Are there hand soap / cream / wet wipes available ?

  Select dispensing unit fitted to vehicle hand wipes Towel roll

  • dispensing unit fitted to vehicle
  • hand wipes
  • Towel roll

• 2.05 Are fittings stored correctly - visibly clean, on shelving off the floor, in sealed bags, and away from contaminates

• 2.06 Are pipes stored correctly - clean, capped at both ends, stored of the floor, away from plant (including hoses) and contaminates ?

• 2.07 Are fuels, oils, paints, de-ice ETC. stored correctly and segregated?

  Yes

  No

  N/A

  N/A internal work

• 2.08 Is there a designated quarantine area on site for contaminated fittings and waste?

  Yes

  No

  N/A

  N/A internal work

• 2.09 Are Chloros tablets available and stored in issued container, and within expiry date?

  Yes

  No

  N/A

  N/A internal work

• 2.10 Is the Chlorus trigger spray bottle Available and in good working condition?

  Yes

  No

  N/A

  Cover note

• 2.11 Do the chlorus bottle display a BB COSHH label?

  YES

  NO

• 2.12 Do the vehicle / welfare unit clearly display a laminated chlorus date wipe?

  Yes

  No

  N/A

  N/A internal work

• 2.13 Is the Chlorus solution in date?

  Yes

  No

  N/A

  N/A internal work

• 2.14 Are fittings and pipe being disinfected (External only)?

  YES

  NO

• 2.15 Are hand tools visually clean, free from contamination, and stored off the ground?

  Select Yes & Yes Yes & No No & Yes No & No Yes & None N/A & N/A Yes & Not Aware Not Aware & Yes Not aware

  • Yes & Yes
  • Yes & No
  • No & Yes
  • No & No
  • Yes & None
  • N/A & N/A
  • Yes & Not Aware
  • Not Aware & Yes
  • Not aware

• 2.16 Any Water Hygiene comments / Concerns / Actions?

• 2.17 Supportive Photos

  Media

3. Vehicle section

• 3.01 Has vehicle driver defect book, been completed and any defects reported? (BBUSL Fleet)

  Yes

  No

  Contractor Vehicle Visually Checked

• 3.02 UMP southern Water magnetic signs are displayed on both sides of the vehicle ?

  Yes

  No

  N/A

  N/A internal work

• 3.03 Any further vehicle comments / Concerns / Actions?

• 3.04 Vehicle Section Supportive photos

  Media

4. Read And Verify

• 4.01 Is the property 1 meter information correct ( inc supplies to the property)?

  YES

  NO

• 4.02 Is the property 2 meter information correct ( inc supplies to the property)?

  Yes

  No

  N/A

  N/A internal work

• 4.03 Have supportive photos been taken?<br>

  Yes

  No

  N/A

  N/A internal work

• 4.04 Any further read & verify comments / Concerns / Actions

5. External meter install ( Screwin / Exchange)

• 5.01 has conditioning photos been taken ?

  Yes

  No

  N/A

  N/A internal work

• 5.02 Metering in Private - has a consent form been obtained ?

  Yes

  No

  N/A

  N/A internal work

• 5.03 Has the meter been installed correctly (Inc supply to the property ) ?

  Yes

  No

  N/A

  N/A internal work

• 5.04 Is the meter information correct ( Inc Supply to the property)?

  YES

  NO

• 5.05 Had the customer received YOUR METER IS HERE PACK?

  YES

  NO

• 5.06 Is there special needs, has this been reported

• 5.07 Was there evidence the meter box chamber was cleaned out prior new meter being installed?

  Yes

  No

  Not aware

  N/A

• 5.08 Any further external meter install comment / concerns / actions?

• 5.09 External meter installation Supportive Photo's

  Media

6. Internal Meter Audit

• 6.01 Unable to install meter externally reason?

  EXT1 - Shared Osv

  EXT2 - OSV in dangerous location and unable to install in private.

  EXT3 - Cables in footway prevent excavation and unable to install in private.

• 6.02 Has consent form been obtained?

  YES

  NO

  Left with customer along with Prepaid Envelope

• 6.03 Has condition assessment and Consent form photos been taken?

  Select Yes & Yes Yes & No No & Yes No & No Yes & None N/A & N/A Yes & Not Aware Not Aware & Yes Not aware

  • Yes & Yes
  • Yes & No
  • No & Yes
  • No & No
  • Yes & None
  • N/A & N/A
  • Yes & Not Aware
  • Not Aware & Yes
  • Not aware

• 6.04 Has evidence of a TESL being used on the install?

  Yes

  No

  Not aware

  N/A

• 6.05 Is the meter information correct?

  Yes

  No

  Not aware

  N/A

• 6.06 Has the meter been installed in a safe location?

  YES

  NO

• 6.07 Has the meter been installed within the correct specification guidelines for the property?

  YES

  NO

• 6.08 Has the manifold been securely fixed?

• 6.09 Have compression fittings been used excessively instead of pulled bends or soldered fittings?

• 6.10 Did the customer receive pack 2 of 2 "YOUR METER IS HERE"?

  YES

  NO

• 6.11 Any internal meter Installation comments / concerns / actions required

• 6.12 Supportive internal meter installation photos?.

  Media

7. Unmeterable Property

• 7.01 Reason for property unmeterable externally?

  EXT1 - Shared Osv

  EXT2 - OSV in dangerous location and unable to install in private.

  EXT3 - Cables in footway prevent excavation and unable to install in private.

• 7.02 Has the external unmeterable reason been correctly identified?

  Yes

  No

  N/A

  N/A internal work

• 7.03 Take photo of external unmeterable reason if possible?

  Media

• 7.04 Take photo of internal unmeterable reason?

  Media

• 7.05 Has the internal unmeterable reason been correctly identified?

  YES

  NO

• 7.06 Any unmeterable Comments / Concerns / Actions required?.

8, Customer care Questionnaire

• 8.01 Did the Plumber introduce himself on behalf of Southern Water?

  Yes

  No

  N/A

  N/A internal work

• 8.02 Did the plumber show his ID badge or you noticed he was wearing one?

  Yes

  No

  noticed he was wearing one

• 8.03 Was the plumber wearing Southern Water UMP branded Clothing?

  Yes

  No

  Not aware

  N/A

• 8.04 Was the plumber polite and courteous?

  YES

  NO

• 8.05 Did the plumber discuss all of meter installation possibilities ?

  Yes

  No

  N/A

• 8.06 Meter fit, Did the plumber work in a tidy and safe manner?

  Yes

  No

  I was not in the room

  N/A

• 8.07 Meter fit, did the plumber use a dust sheet?

  Yes

  No

  I was not in the room

  N/A

• 8.08 Meter fit, Did the plumber clear up after himself

  Yes

  No

  N/A

• 8.09 METER FIT, Did the plumber explain the meter face dial and show you the meter was working?

  Select Yes & Yes Yes & No No & Yes No & No Yes & None N/A & N/A Yes & Not Aware Not Aware & Yes Not aware

  • Yes & Yes
  • Yes & No
  • No & Yes
  • No & No
  • Yes & None
  • N/A & N/A
  • Yes & Not Aware
  • Not Aware & Yes
  • Not aware

• 8.10 Did you ask any questions, was the Plumber able to answer them to your satisfaction

  YES

  No

  I was not present at the time of install

  I did not ask any

• 8.11 Are you happy with the service supplied by the plumber / Surveyor Today?

  YES

  NO

• 8.12 Customer Name & Signature

  Sign

• 8.13 FOR AUDITOR, Customer comments, concerns / any actions required?

Signatures

• Audit conducted by Name & Signature

  Sign

• Auditee signature when applicable

  Sign