Information
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Document No.
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Work Order Number
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Customer Name
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Conducted on
Details
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Date & Time
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Work Type
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Work order number.
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Full Address Details
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Customer Contact Details
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Survey Outcome?
- internal Meter Fit - complete section 8 & Sign off
- Private Dig - complete section 1, 7 & Sign off
- Public Dig - complete section 1, 7 & Sign off
- Meter Exchange - complete section 3 & Sign off
- Screwin - complete section 3 & Sign off
- R & V - complete section 2 & Sign off
- Unmeterable Property Complete section 1, 7 & Sign Off
- Appointment cancelled by customer complete section 5 & Sign Off
- Appointment Rebooked - Complete section 7 & Sign off
- No Access - Completed section 5 & Sign Off
- Customer Refusal - Complete section 6 & Sign Off
- Pipe Trace - Complete Section 1, 7 & Sign off
- Melco - Complete section 1 & Sign off
- New Appointment internal - Complete section 7 & Sign Off
- other
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Photo copy of memo
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General Comment Box
1. External Survey
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Has the OSV be located?
- Yes
- No
- Pipe trace required
- UTL to be passed to SW
- OSV in Carriageway
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Have proof of supply been conducted ( Tap Tested )
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Can the meter be installed externally ?
- Yes
- No
- New Appointment Required
- No, Pipe Trace Required
- Appointment cancelled
- Appointment Rebooked
- Customer will book new appointment
- Wet Vax required to clean out chamber
- Appointment will be Managed Locally
- OSV in carriageway to be discussed in Governance meeting
- Possibly
- OSV leave in, new box brought forward
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Reason for unmeterable externally
- EU11 - Shared Osv
- EU12 OSV in dangerous location and unable to install in private.
- EU13 Cables prevent excavation and unable to install in private.
- EU14 - External Stop tap in carriageway, garden fit not possible
- EU15 - External pipework material / configuration (includes UTL)
- EU16 - TBC (Lane Rental/Traffic MGT)
- EU17 - Unable to excavate due to obstruction ( Concrete, cellar, ETC) garden fit not possible.
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Unmeterable external Comments
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OSV public or private
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Consent form obtained
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Photo consent form
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OSV depth?
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OSV location?
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OSV supported comments
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Photo OSV location?
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Photo street view
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Surface Material
- DBM
- HRA
- Concrete
- Red slabs
- Grey slabs
- Buff slabs
- Unmade
- Verge
- Turf
- Topsoil
- Block paving
- Crazy Paving
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Traffic Management comments
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Special care required I.e near School, Hospital etc?
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Special care comments
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Is parking restricted, if yes comment?
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External Survey supportive comments?
2. Read & Verify property 1
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Has proof of supply been carried out (Tap Test)
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Address meter serving ( Property 1)
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Meter Serial Number
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Meter Reading
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Photo of Meter Face
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Meter Location
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Photo Meter Location
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Supported Comments
2. Read & Verify property 2 (if applicable)
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Has proof of supply been carried out (Tap Test)
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Address meter serving ( Property 2)
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Meter Serial Number
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Meter Reading
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Photo of Meter Face
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Meter Location
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Photo Meter Location
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Supported Comments
3. External / internal Meter installation, Screwin / Exchange
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Condition Assessment photographs prior to works
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Type of Meter Installation
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PRIVATE ONLY -Consent form Obtained?
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Photo Consent Form ( Full Page)
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Photo existing meter face prior exchange
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Old meter serial number
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Old meter final reading
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New meter serial number
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New meter start read
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Photo meter face
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Meter Location
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Photo meter location
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Customer contact made, supply proved, meter tested
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YOUR METER IS HERE PACK handed / delivered to the customer
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External meter supportive comment
4. Meter removal details from Joint / dead supply etc.
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PRIVATE ONLY, Consent form has been obtained to remove meter?
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Photo consent form
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Reason for meter removal?
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Meter serial number
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Meter Reading
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Photo removed meter face
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Meter Removal Supportive comments
5. Access to property
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Have You gained access?
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Have you tried phoning the customer?
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Have you made contact with the customer via contact Number
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Photo mobile phone outgoing call attempt to Customer contact number
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No access, photo property front door & posted missed you card for proof of attendance
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No access supportive comments
6. Customer Refusal
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Customer refused entry / meter installation
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Reason why customer have refused entry / meter Installation
7. Internal Meter Survey
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Can meter be installed internally
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Can a meter be installed today?
- Yes
- No
- New Appointment Required
- No, Pipe Trace Required
- Appointment cancelled
- Appointment Rebooked
- Customer will book new appointment
- Wet Vax required to clean out chamber
- Appointment will be Managed Locally
- OSV in carriageway to be discussed in Governance meeting
- Possibly
- OSV leave in, new box brought forward
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Reason why a new appointment is required?
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Primary reason for unmeterable internally
- IU11- internal Pipework is Polyorc
- IU13 More than 2 meters required
- IU14 ISV not located
- IU15 no main ISV for property
- IU16 ISV boxed in
- IU17 ISV behind kitchen units / appliances
- IU18 ISV inaccessible
- IU19 Pipework tees off directly after ISV
- IU20 Shared ISV
- IU21 No room / Safe place at ISV location
- Communal Facilities
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Secondary reason for unmeterable internally if applicable
- IU11- internal Pipework is Polyorc
- IU13 More than 2 meters required
- IU14 ISV not located
- IU15 no main ISV for property
- IU16 ISV boxed in
- IU17 ISV behind kitchen units / appliances
- IU18 ISV inaccessible
- IU19 Pipework tees off directly after ISV
- IU20 Shared ISV
- IU21 No room / Safe place at ISV location
- Communal Facilities
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Communal Facilities
- COMH - Hot water
- COML - Communal laundry
- Communal Kitchen
- COMT - Outside Taps
- Communal Toilet
- Guest Room
- Communal Shower
- Communal internal Tap
- Hairdresser
- None
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Numbers of bedrooms
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Single Occupier
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Photo unmeterable reason
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Sorry we cannot fit a water meter brochure left with customer
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Internal meter survey supportive comments
8. Internal Meter Installation - (Meter 1)
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Consent form obtained?
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Photo consent form (full page shot)
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Take photo of ISV / pipe work prior work commences and TESL have been attached
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Take photo of fitted meter inc. meter face
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Take photo of meter securing points
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Photo meter box barcode
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Meter location
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List fittings used for internal meter installation
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YOUR METER IS HERE PACK handed to customer?
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Supportive meter installation photos - Any existing damage, condensation, etc.
8. Internal Meter Installation - (Meter 2)
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Take photo of ISV / pipe work prior work commences and and TESL attached
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Take photo of fitted meter inc. meter face
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Take photo of meter securing points
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Photo meter box barcode
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Meter location
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List fittings used for internal meter installation
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Supportive meter 2 installation photos - Any existing damage, condensation, etc.
Work Sign Off
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Customer Signature and Print Name
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Plumber Signature and Print Name
