Information

  • Document No.

  • Work Order Number

  • Customer Name

  • Conducted on

Details

  • Date & Time

  • Work Type

  • Work order number.

  • Full Address Details
  • Customer Contact Details

  • Survey Outcome?

  • Customer going to do alterations to allow a meter it be installed

  • Photo copy of memo

  • General Comment Box

1. External Survey

  • 1.01 Has the OSV be located?

  • 1.02 Have proof of supply been conducted ( Tap Tested )

  • 1.03 Can the meter be installed externally ?

  • 1.04 Reason for unmeterable externally

  • 1.05 Unmeterable external Comments

  • 1.06 OSV public or private

  • 1.07 Consent form obtained

  • 1.08 Photo consent form

  • 1.09 OSV depth?

  • 1.10 OSV location?

  • 1.11 OSV supported comments

  • 1.12 Take photo of OSV location?

  • 1.13 Take Photo of street view, incorporating OSV location

  • 1.14 Surface Material

  • 1.15 Traffic Management comments

  • 1.16 Special care required I.e near School, Hospital etc?

  • 1.17 Special care comments

  • 1.18 is parking restricted, if yes comment?

  • 1.19 External Survey supportive comments?

2. Read & Verify property 1

  • 2.01 Has proof of supply been carried out (Tap Test)

  • 2.02 Address meter serving ( Property 1)
  • 2.03 Meter Serial Number

  • 2.04 Meter Reading

  • 2.05 Photo of Meter Face

  • 2.06 Meter Location

  • 2.07 Photo Meter Location

  • 2.08 Supported Comments

2.2 Read & Verify property 2 (if applicable)

  • 2.2.01 Has proof of supply been carried out (Tap Test)

  • 2.2.02 Address meter serving ( Property 2)
  • 2.2.03 Meter Serial Number

  • 2.2.04 Meter Reading

  • 2.2.05 Photo of Meter Face

  • 2.2.06 Meter Location

  • 2.2.07 Photo Meter Location

  • 2.2.08 Supported Comments

3. External / internal Meter installation, Screwin / Exchange

  • 3.01 Condition Assessment photographs prior to works

  • 3.02 Type of Meter Installation

  • 3.03 PRIVATE ONLY -Consent form Obtained?

  • 3.04 Photo Consent Form ( Full Page)

  • 3.05 Photo existing meter face prior exchange

  • 3.06 Old meter serial number

  • 3.07 Old meter final reading

  • 3.08 New meter serial number

  • 3.09 New meter start read

  • 3.10 Photo meter face

  • 3.11 Meter Location

  • 3.12 Photo meter location

  • 3.13 Customer contact made, supply proved, meter tested

  • 3.14 YOUR METER IS HERE PACK handed / delivered to the customer

  • 3.15 External meter supportive comment

4. Meter removal details from Joint / dead supply etc.

  • 4.01 PRIVATE ONLY, Consent form has been obtained to remove meter?

  • 4.02 Photo consent form

  • 4.03 Reason for meter removal?

  • 4.04 Meter serial number

  • 4.05 Meter Reading

  • 4.06 Photo removed meter face

  • 4. 07. Meter Removal Supportive comments

5. Access to property

  • 5.01 Have You gained access?

  • 5.02 Have you tried phoning the customer?

  • 5.03 Have you made contact with the customer via contact Number

  • 5.04 Photo mobile phone outgoing call attempt to Customer contact number

  • 5.05 No access, photo property front door & posted missed you card for proof of attendance

  • 5.06 No access supportive comments

6. Customer Refusal

  • 6. 01 Customer refused entry / meter installation

  • 6.02 Reason why customer have refused entry / meter Installation

7. Internal Meter Survey

  • 7.01 Can meter be installed internally

  • 7.02 Can a meter be installed today?

  • 7.03 Reason why a new appointment is required?

  • 7.04 Primary reason for unmeterable internally

  • 7.05 Secondary reason for unmeterable internally if applicable

  • 7.06 Communal Facilities

  • 7.07 Numbers of bedrooms

  • 7.08 Single Occupier

  • 7.09 Photo unmeterable reason

  • 7.10 Sorry we cannot fit a water meter brochure left with customer

  • 7.11 Internal meter survey supportive comments

8.1 Internal Meter Installation - (Meter 1)

  • 8.01 Consent form obtained?

  • 8.02 Photo consent form (full page shot)

  • 8.03 Take photo of ISV / pipe work prior work commences and TESL have been attached

  • 8.04 Take photo of fitted meter inc. meter face

  • 8.05 Take photo of meter securing points

  • 8.06 Photo meter barcode

  • 8.07 Meter location

  • 8.08 List fittings used for internal meter installation

  • 8.09 YOUR METER IS HERE PACK handed to customer?

  • 8.10 Supportive meter installation photos - Any existing damage, condensation, etc.

8.2 Internal Meter Installation - (Meter 2)

  • 8.2.01 Take photo of ISV / pipe work prior work commences and and TESL attached

  • 8.2.02 Take photo of fitted meter inc. meter face

  • 8.2.03 Take photo of meter securing points

  • 8.2.04 Photo meter box barcode

  • 8.2.05 Meter location

  • 8.2.06 List fittings used for internal meter installation

  • 8.2.07 Supportive meter 2 installation photos - Any existing damage, condensation, etc.

Work Sign Off

  • Customer Signature and Print Name

  • Plumber Signature and Print Name

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.