Title Page
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Manager In Training Name
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Restaurant
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RGM
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Date
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Certified
Certification
PRE-VALIDATION REQUIREMENTS
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RGM must complete a MIC Certification and send to AC prior to scheduling validation visit.
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MIT has shown consistency with completing manager routines with integrity over the course of the training process and sent the routines to the AC.
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MIT has practiced running minimum of 10 shifts. Shifts to include a mix of opening, mid, and closing shifts.
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Background Check Must Be Cleared w/ HR
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Has Reviewed a Customer Shop w/ AC
ONE SOURCE
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MIC Certification Course Complete
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Shift Lead Orientation OTJ
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Product Quality OTJ
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Scheduling and Deployment OTJ
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Bottleneck Management OTJ
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E*Restaurant Overview OTJ
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E*Restaurant Inventory OTJ
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Opening OTJ
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Coaching and Feedback OTJ
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Living with Mas OTJ
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Closing OTJ
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Leading Culture OTJ
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CORE OTJ
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Service OTJ
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People OTJ
PRE-SHIFT OBSERVATION
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Completes Manager Routine
- Opportunity
- Successful
- Mastered
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Completes deployment and goal setting on the TRED chart. Communicates goals with the team.
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MIC reviews the daily schedule and determines if/where adjustments are needed.
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Checks inventory levels for day.
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Ensures training is scheduled and executed.
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Coaches team to complete all opening (or closing) tasks and pre-rush tasks listed on the shift.
SHIFT EXCELLENCE/OBSERVATION THROUGHOUT SHIFT
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Ensures team is following FIFO in all areas of the restaurant.
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MIC monitors hold times, coaches team food safety issues.
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MIC stays in the MIC Zone 80% of the time. Preferably would like to observe the MIC in the Quarterback position.
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MIC follows-up on any additional tasks assigned during the shift. MIC follows up on Own Your Zone Cards being executed properly.
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MIC ensures that all Service 3.0 procedures are being executed.
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Observe MIC’s ability to coach team on proper ingredients to ensure prep guide is followed.
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Did MIC sign off prep guide as complete?
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Does MIC notice changes in customer flow, to eliminate bottleneck?
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Adjusts people and/or ingredients if sales are trending above or below sales forecasts.
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Monitors labor and ingredient waste.
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Verifies that breaks were given if needed.
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MIC completes all MIC Walks with the MIC Own Your Zone Card.
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Ensures team is friendly with customers.
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Ensures customer complaints are resolved using the Makeup Process.
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Role models greeting customers with a smile, making eye contact, and is friendly.
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Role models positive attitude during shift. Brings the energy, does not take it away.
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Treats Team Members with respect.
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Coaches team effectively with opportunities and successes.
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Directs Team Members to do their tasks by using Ask, Explain, Follow Up, and Thank method.
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Communicates consistently about OTD including informing the team of current shift results and immediately addressing any bottleneck issues.
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Uses the HME Timer/Leader Board to track and post day part results.
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Truck Orders (temperatures, delivery verification, and how to enter delivery receipt)
KNOWLEDGE QUESTIONS/DISCUSSION
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How often should MIC Walks be done and what tool needs to be used every time?
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What tools does a MIC need to use to help ensure CORE Readiness?
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Explain TRED and how to effectively use this system.
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What do you do if bottleneck is at Order Point?
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What do you do if bottleneck is at window?
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What do you do if sales trend below the sales forecast?
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What is a Growth Report? Trainee Prints & Explains
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What do you do if sales trend above the sales forecast?
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Why is it important to keep accurate inventory counts?
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Explain the inventory control cycle steps.
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Describe the security procedures for entering and exiting the building for opening/closing shifts.
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Explain opening and closing carryover procedures.
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What do you do if a customer is injured? Or if an employee is injured?
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What do you do in the event of an unruly customer?
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What do you do in the event of a robbery?
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What do you do in the event of a tornado?
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What do you do in the event of a fire?
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What do we do in the event of a power outage?
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What do you do if there is a food safety issue? How do you handle a recall?
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Has completed a pest walk and can explain the process.
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Explain how to use the alarm system and panic buttons. Where are they located?
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How do we request maintenance repairs?
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What do we do when the credit card machine, POS, or headset stop working properly?
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Has completed a practice CORE audit including Food Safety. Review w/ trainee.
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Role Play: A person calls or stops in the store asking if we are hiring.
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Role Play: An employee not coming in full uniform for their shift.
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Demonstrate: MIC Walk
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Demonstrate: Completion of a Food Safety Checklist
METRICS- TARGETS & CURRENT RESULTS
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VOC
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VOC After 5pm
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OTD
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OTD After 5rpm
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Window Target
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Sales +/- vs. Last Year
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Labor
PRODUCT WEIGHTS-TOP 12
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Crunchy Taco
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Soft Taco
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DLT
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Bean Burrito
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Chicken Quesadilla
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Crunchy Taco Supreme
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Mexican Pizza
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Nacho Bellgrande
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Burrito Supreme
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Beef Chalupa Supreme
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5 Layer Burrito
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Crunchwrap Supreme
ONGOING DEVELOPMENT
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Leadership Goal
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Leadership Goal
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Operational Goal
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Follow Up Date
NOTES
Signatures
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MIC (completed training):
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RGM (certified MIC):
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ARL (validated certification):
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Date
