Health Check

  • Are all previously checked modules still correct and stocked?

  • Is Furniture & BBQ guidelines being followed?

  • Is all the value frame work equipment in use?

  • Are there any value frame work equipment issues?

  • If yes, please specify here

  • Please add photos of the issues listed above here.

  • Is the value set up being delivered correctly?

  • Is the Plant Maintenance Plan being used correctly? (ask to see daily task list).

  • Has all 'old format' POS been removed?

First 50, Last 5 (check against first 50 last 5 customer journey document)

  • Entrance to car park/view from the road

  • Please include a picture of the above question here.

  • Secondary entrance (ie: Shop entrance or second entrance)

  • Please include a picture of the above question here.

  • Roadside banners and car park

  • Please include a picture of the above question here.

  • Main entrance

  • Please include a picture of the above question here.

  • Trolleys and baskets

  • Please include a picture of the above question here.

  • Till Area

  • Please include a picture of the above question here.

F&B

  • Are all chalk boards correct and well written?

  • Please include a picture of the above question here.

  • Are counters presented correctly? (Please refer to Operations Manual for Best Practice)

  • Please include a picture of the above question here.

  • Are external seating areas 'Fit for Spring'? (Please refer to First 50 last 5 document).

  • Please include a picture of the above question here.

General Questions

  • Are all colleagues in uniform and wearing name badges?

  • Are customers first cards fully in use (as at least three colleagues to check their understanding)?

  • Are iPads in use within the furniture area?

  • Does every colleague on duty have access to a locker?

  • If 'No' please provide details. (An example of an answer may be 'We need 10 more lockers' or 'We need replacement locks for 15 lockers').

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