Miller and Carter Polished Audit 24

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

1. External Areas

• Windows & external doors sparkling and clean

  Yes

  No

  N/A

• Car park, outside area litter and weed free

  Yes

  No

  N/A

• Signage clean, no damage & lit where appropriate<br>

  Yes

  No

  N/A

• Outside lights clean and time clock set to appropriate times<br>

  Yes

  No

  N/A

• Tables and chairs clean - no broken or missing furniture<br>

  Yes

  No

  N/A

• Garden maintained- grass cut ,all planting alive and well maintained<br>

  Yes

  No

  N/A

• Guest cigerette bins being emptied regularly

  Yes

  No

  N/A

• All POS relevant inline with POS planner and no spaces. No damage to the POS<br>

  Yes

  No

  N/A

2. Lobby Area

• Front mat clean, lobby well maintained & dust free<br>

  Yes

  No

  N/A

• Brass handle polished (no stains on otherside of handle- brasso drips)<br>

  Yes

  No

  N/A

• Glass door gleaming

  Yes

  No

  N/A

• All lights working<br>

  Yes

  No

  N/A

• Wine Cabinet /Display - full clean / tidy / brass & glass clean & polished (only the bull & Masters of Steak awards<br>

  Yes

  No

  N/A

3. Main Bar/Restaurant Area

• Floors and carpets clean and vacumed

  Yes

  No

  N/A

• All air con units, vents, light fittings clean & dust free<br>

  Yes

  No

  N/A

• Stairs clean and handrails dust free (where applicable)

  Yes

  No

  N/A

• All lights and fittings working<br>

  Yes

  No

  N/A

• All glass partitions & mirrors are sparkling (no hand prints/smears)

  Yes

  No

  N/A

• napkins a thumb nail from the edge, cutlery should not be touching, the handles should<br>

  Yes

  No

  N/A

• Salt & Pepper pots full/present on every restaurant table

  Yes

  No

  N/A

• All lanterns clean, shade smear free, polished stand<br>

  Yes

  No

  N/A

• Drinks Menu covers clean, with no tatty pages, corners

  Yes

  No

  N/A

• Chairs, sofas and fixed seating clean & good condition (no rips/stains, no food debris)

  Yes

  No

  N/A

• Appropriate music playing at the correct level

  Yes

  No

  N/A

• Correct marketing materials on display

  Yes

  No

  N/A

• Server stations stocked for session and clean & tidy<br>

  Yes

  No

  N/A

• Server station brass clean & dust free

  Yes

  No

  N/A

• Silver trays clean and polished

  Yes

  No

  N/A

• Steak Knives polished

  Yes

  No

  N/A

4. Bar

• Bar top/front clean, polished and sparkling & beer taps clean no fonts missing (no gum under counter)

  Yes

  No

  N/A

• Back bar clean, uncluttered and tidy

  Yes

  No

  N/A

• Back Bar mirrors clean and smear free

  Yes

  No

  N/A

• Bar displays full, clean & dust free & artistic design. Order products from lights to dark within their drink categories, such as gin, vodka, etc<br>

  Yes

  No

  N/A

• All fridge lights working & switched on. Fridge at correct temperature

  Yes

  No

  N/A

• Fridges sparkling clean (internal and external)

  Yes

  No

  N/A

• All fridges stocked with bottles facing forward

  Yes

  No

  N/A

• Spirits on back bar clean & dust free (all pourers facing left, 25ml/50ml/125ml/175ml/250ml measures available<br>

  Yes

  No

  N/A

• Drinks garnishes ready and looking fresh (A cocktail area set up)

  Yes

  No

  N/A

• Glass shelves cleaned and organised, all glassware sparkling and clean

  Yes

  No

  N/A

• Glass wash area clean, tidy and well organised

  Yes

  No

  N/A

• Cleaning schedule clearly displayed and being used

  Yes

  No

  N/A

• Underneath, inside and outside of glass washers clean

  Yes

  No

  N/A

• Waste bins/bottle skips clean

  Yes

  No

  N/A

• Broken glass bin clean and in use

  Yes

  No

  N/A

• Correct wine by the glass open & fresh (red/white/rose)

  Yes

  No

  N/A

• Sufficient clean wine buckets/Coolers (make sure they sparkle & the stand)

  Yes

  No

  N/A

• Tills clean

  Yes

  No

  N/A

• Coffee machine clean and working

  Yes

  No

  N/A

• Sufficient clean cups, saucers, tea pots, lids sugar bowls, jugs and spoons

  Yes

  No

  N/A

• Black trays clean

  Yes

  No

  N/A

5. Guest Toilets

• All cubicles open (nothing out of order)

  Yes

  No

  N/A

• Toilets flush, are in working order

  Yes

  No

  N/A

• Floors, tiles, skirtings, deido rails and mirrors sparkling

  Yes

  No

  N/A

• Smells nice: air freshener working (if applicable)

  Yes

  No

  N/A

• No graffiti on the back of toilet doors or in cubicles

  Yes

  No

  N/A

• All locks working

  Yes

  No

  N/A

• All lights dust free and working (no bulbs out)

  Yes

  No

  N/A

• Sinks (and around) sparkling, taps working, hot and cold water available

  Yes

  No

  N/A

• Soap dispensers at least half full and clean

  Yes

  No

  N/A

• Toilet tissue dispensers full and working

  Yes

  No

  N/A

• Dryers clean and working

  Yes

  No

  N/A

• Disabled toilets sparkling clean, alarm cord should reach the floor- test alarm

  Yes

  No

  N/A

• Toilet checks completed at least every half an hour

  Yes

  No

  N/A

• Toilet Brushes clean

  Yes

  No

  N/A

6. Cellar and Bottle Store

• Cellar card up to date (checked weekly by Mgr.)

  Yes

  No

  N/A

• Correct level of stock on hand

  Yes

  No

  N/A

• Stock being rotated & all products in-date

  Yes

  No

  N/A

• Cellar clean and tidy - no chemicals left in celler

  Yes

  No

  N/A

• Taps and couplers clean

  Yes

  No

  N/A

• Correct cellar temperature

  Yes

  No

  N/A

• Gas bottles stored correctly

  Yes

  No

  N/A

• Bottle store clean and tidy, no stock stored off the floor, high value items stored securely

  Yes

  No

  N/A

• Ice machine clean

  Yes

  No

  N/A

• Ice scoops in a clean lidded container

  Yes

  No

  N/A

7.Office

• Office secure - office door and safe locked at all times (AHUS locked)

  Yes

  No

  N/A

• Security cameras working, recording and correct date & time

  Yes

  No

  N/A

• Clean and tidy, including floor and looks well organised,

  Yes

  No

  N/A

• Training records, Personel Files up to date, in a secure cabinet (spot check 2-3)

  Yes

  No

  N/A

• Buzz brief completed every shift

  Yes

  No

  N/A

• Team notice boards are being used/updated

  Yes

  No

  N/A

8. Uniform

• Uniform clean, ironed & well presented

  Yes

  No

  N/A

• Managers wearing business attire smart & professional (appropriate to day of week)

  Yes

  No

  N/A

• Management wearing the steak school badge & team Plus 1 badges

  Yes

  No

  N/A

• Black trousers/knee length skirt/black tights or socks, black polished shoes, clean and ironed service cloth, top button & tie,<br>

  Yes

  No

  N/A

• Chefs in full uniform, including butchers apron, jackets white and ironed

  Yes

  No

  N/A

• Jewellery policy adhered to FOH & BOH (no jewellery, wedding band only BOH, FOH small stud earings, no jewellery except watch)<br>

  Yes

  No

  N/A

9. Miller and Carter Brand Hallmarks in Place

• Beautiful lillies on show (front desk or in Lobby area) clean vase, fresh water,

  Yes

  No

  N/A

• Glass Fruit bowl, clean and sparkling with fresh lemon & limes only, displayed in a Vase

  Yes

  No

  N/A

• WOW food and drink delivery - all food delivered together, no auctioning plus clever

  Yes

  No

  N/A

• Raving fan bell should be polished and sparkling - being rung

  Yes

  No

  N/A

• Wine cabinet display, full gleaming and sparkling

  Yes

  No

  N/A

• Ambience and atmosphere - music & lighting at the correct level.

  Yes

  No

  N/A

• Polished brass and glass

  Yes

  No

  N/A

• 3 pieces of steak knowledge (ask a team member to showcase their expertise)

  Yes

  No

  N/A

• Creative gift card display (at the host point or bar, looking inviting and with a key date display where applicable)<br>

  Yes

  No

  N/A

• Yes

  No

  N/A