MOD CHECK LIST AUHNL

• Conducted on

  Date

• MOD Name

Resources for MOD

Please collect before starting your duty

• Collect Patrolling device from the security

  Yes

  No

  N/A

• Collect Master key from Security

• Collect from the hotel first aiders from the security

Attending Operations briefing on Friday at 9:45am

• Front office

• Front office (Occupancy, VIPS, special occasions , Duty managers schedule)

• Refresh

• Supervisor on duty, rooms readiness, Rooms inventory, OOS & OOO rooms

• B&F

• Events, meetings, catering

• Engineering

• Weekend Duty engineer, maintenance plan for the weekend

• Starts your tour using the patrolling stick and check the property cleanliness and condition. Ask for the security guidance in your first patrolling tour.

  Yes

  No

  N/A

Operation experience

• 2 hours at the lobby (Remix, refuel & WXYZ)

• 2 hours at the lobby (Remix, refuel & WXYZ)

  Date

• Meet & Greet two VIP clients/First timers

Guest name & Feedback

• undefined

Guest name & Feedback

• undefined

Outside Premises & arrival experience from main entrance

• Traffic marshal kiosk

  Good

  Fair

  Poor

  N/A

• Flags

  Good

  Fair

  Poor

  N/A

• Main Entrance

  Good

  Fair

  Poor

  N/A

• ADNEC Ground Floor Lobby

  Good

  Fair

  Poor

  N/A

Back of House (ground floor)

• Staff Entrance & Loading area

  Good

  Fair

  Poor

  N/A

• Security on duty?

  Good

  Fair

  Poor

  N/A

• male locker room

  Good

  Fair

  Poor

  N/A

• Female locker room

  Good

  Fair

  Poor

  N/A

• Uniform room

  Good

  Fair

  Poor

  N/A

• Laundry

  Good

  Fair

  Poor

  N/A

• Housekeeping

  Good

  Fair

  Poor

  N/A

• Back of the house corridors

  Good

  Fair

  Poor

  N/A

• Pitstop

  Good

  Fair

  Poor

  N/A

Seek talents feedback about the food

• undefined

• Kitchen receiving area

  Good

  Fair

  Poor

  N/A

• Garbage Room

  Good

  Fair

  Poor

  N/A

Arrival Experience & Lobby area

• ADENEC car park A 1st floor (valet area and hotel entrance)

  Good

  Fair

  Poor

  N/A

• Arrival experience (corridor near tactic 3)

  Good

  Fair

  Poor

  N/A

• Remix-Pool table area

  Good

  Fair

  Poor

  N/A

• Remix-platform

  Good

  Fair

  Poor

  N/A

• Remix-lobby area

  Good

  Fair

  Poor

  N/A

• Public Restrooms (Lobby)

  Good

  Fair

  Poor

  N/A

• In Touch (business center)

  Good

  Fair

  Poor

  N/A

• Tactic 1

  Good

  Fair

  Poor

  N/A

• Tactic 2

  Good

  Fair

  Poor

  N/A

• Tactic 3

  Good

  Fair

  Poor

  N/A

B&F Outlets

• Dine

  Good

  Fair

  Poor

  N/A

Seek guest feedback about food & staff service (at least one guest)

• Guest name & feedback

• Dine washroom

  Good

  Fair

  Poor

  N/A

• Refuel

  Good

  Fair

  Poor

  N/A

Room Service (Refuel delivery)

• Overnight MOD is required to order food from Room service and rate the following: Time, temperature, presentation & quality

  Good

  Fair

  Poor

  N/A

• WXYZ

  Good

  Fair

  Poor

  N/A

• Main KITCHEN

  Good

  Fair

  Poor

  N/A

• GLOW

  Good

  Fair

  Poor

  N/A

• GLOW washroom

  Good

  Fair

  Poor

  N/A

• BRICK restaurant & Relax Bar

  Good

  Fair

  Poor

  N/A

Interview at least one guest and seek feedback about food, drink and staff service

• Guest name & Feedback

• BRICK washroom

  Good

  Fair

  Poor

  N/A

• GLOW kitchen

  Good

  Fair

  Poor

  N/A

undefined

• Yes

  No

  N/A

GYM / Health Club

• GYM

Shower and locker room cleanliness and condition

• Good

  Fair

  Poor

  N/A

Towels, wipes, water & water cups

• Yes

  No

  N/A

Cleanliness

• Good

  Fair

  Poor

  N/A

Machines and Gym condition

• Good

  Fair

  Poor

  N/A

• Swimming Pool

  Good

  Fair

  Poor

  N/A

Sunbed, furniture and umbrellas

• Good

  Fair

  Poor

  N/A

Cleanliness, condition & Water temperature

• Good

  Fair

  Poor

  N/A

Life guard on duty

• Yes

  No

  N/A

• Splash garden

  Good

  Fair

  Poor

  N/A

• Splash garden Restooms

  Good

  Fair

  Poor

  N/A

• 5th floor washing machine room cleanliness and condition

  Good

  Fair

  Poor

  N/A

Guest Rooms

• 11th Floor

  Good

  Fair

  Poor

  N/A

• 10th Floor

  Good

  Fair

  Poor

  N/A

• 9th Floor

  Good

  Fair

  Poor

  N/A

• 8th Floor

  Good

  Fair

  Poor

  N/A

• 7th Floor

  Good

  Fair

  Poor

  N/A

• 6th Floor

  Good

  Fair

  Poor

  N/A

• 5th Floor

  Good

  Fair

  Poor

  N/A

• 4th Floor

  Good

  Fair

  Poor

  N/A

• 3rd Floor

  Good

  Fair

  Poor

  N/A

• 2nd Floor

  Good

  Fair

  Poor

  N/A

• 1st Floor

  Good

  Fair

  Poor

  N/A

Back of the house -4th floor Admin offices

• corridors

  Good

  Fair

  Poor

  N/A

• Engineering

  Good

  Fair

  Poor

  N/A

• Sales office and Reservation

  Good

  Fair

  Poor

  N/A

• IT

  Good

  Fair

  Poor

  N/A

Comments & Observations

• undefined

• undefined

• undefined

• undefined

• undefined

• undefined

• undefined

• undefined

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