Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
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MOD AR
HOTEL
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HOTEL ENTRANCE
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Lights
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Entrance doors
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Hotel signs
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Floor marble
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Ceiling
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Valet desk
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Entrance floor
AROUND THE HOTEL
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Hotel signs
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Lights of the hotel
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Lights around the hotel
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Electricity rooms closed
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Electricity Rooms conditions
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Flag poles
LOBBY
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LOBBY
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Floor
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Plants/flowers
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Air condition
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Lights
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Furniture
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Shoe shine machine
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Arabic coffee desk
Concierge
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Reception
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Luggage Rooms
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Management offices
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Landscape Area
CAFE ZONE
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Counter and pastry fridge
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Cleanliness
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Expiry dates
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Tables
LOBBY MALE TOILET
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Floor
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Lights
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A/C & Ventilation
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Toilet supplies
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Hand dryer/Tissues supply
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Toilet doors
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Cleanliness checklist
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Odor
RESTAURANT :
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Floor
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Tables setup
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Furniture conditions
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Tables/chairs cleanliness
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Buffet setup
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Food temperature
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Ceiling
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Lights
ROOM SERVICE
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Trays
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Cleanliness
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Floor
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Service Standards
KITCHEN CLEANING AND MAINTENANCE
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Hygiene & saftey standards (head hat,gloves,staff uniform)
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Food items properly wrapped and stored
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Access to the kitchen strictly controlled
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Oven
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Receiving area cleanliness
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Drainages
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Refrigerator’s floor
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Vegetables Cleanliness in refrigerators
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Fruits cleanliness in refrigerator
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The store organizing
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Expire items tag
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Pass counter cleanliness
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Dishwaher clean and working properly
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Floor
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Lights
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Freezers temperature
BALLROOM
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Al Diwan
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Al Lulu
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Al Mahar
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Al Sadafa
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Al Murjan
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Al Muzun
SPA
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Lights
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Cleanliness
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Floor
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A/C & Ventilation
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Odor
GUEST FEMALE PRAYER ROOM
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Floor
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Lights
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A/C & Ventilation
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Toilet supplies
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Wall Hanger condition
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Hand dryer/Tissues supply
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Toilet doors
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Cleanliness checklist
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Odor
GUEST MALE PRAYER ROOM
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Floor
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Lights
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A/C & Ventilation
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Toilet supplies
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Hand dryer/Tissues supply
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Toilet doors
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Oder
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Cleanliness checklist
ELEVATORS
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ELEVATOR:2
- Yes
- No
- N/A
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ELEVATOR:3
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ELEVATOR:4
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ELEVATOR:5
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ELEVATOR:6
CORRIDORS
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GROUND FLOOR
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MEZZANINE FLOOR
STAFF CAFETERIA
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Food temerature
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Buffet matching the menu
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Cleanliness
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Lights
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Tables
SWIMMING POOL
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Cleanliness
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Pool floor tiles
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Towels
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Lights
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Staff grooming
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Ceiling
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Swimmimg pool board info
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Jacuzzi
GYM
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Cleanliness
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Ceiling
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Floor
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Lights
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Water dispenser
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Towels
EMERGENCY STAIRS A (DOOR IS CLEAREMERGENCY LIGHT(EXIT LIGHT)
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GROUND FLOOR
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MEZZANINE FLOOR
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SECURITY
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Lights
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Toilets
STAFF PRODUCT KNOWLEDGE
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Tonight dinner
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Promotion we do have
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Any event in the Hotel
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ROOM ENTRANCE
ROOM ENTRANCE
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Door open easily
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Door close automatically by itself
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Room number
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Door from inside
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Door from outside
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Door knob from both sides
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Door emergency notice
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Magic eye (From inside and outside)
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All Signs are available (DND, Make Up My Room, Collect My Laundry, )
BEDROOM ENTRANCE
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All electric outlets are properly fixed and hygienically clean
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Lights working properly
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A/C grill is properly fixed and clean
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The wardrobe is clean from outside and inside
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Inside closet hangers (4 clip hangers, 4 normal hanger)
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Safe box in a good condition and working properly
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Spare pillow
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Corridor carpet cleanliness
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Wardrobe supplies (Laundry bag and list, sewing kit, shoe polisher, shoe horn, )
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REFRESHMENT CENTER
REFRESHMENT CENTER
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Fridge (Cleanliness, defrosting)
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Shelves, tray, mirror
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Tea and coffee set up 2 nescafe 2 creamer 4 white sugar 4 brown 4 sweetener 4 tea bags 1 big 2 smalls bottles water
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Kettle to be cleaned from inside
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Coffee tray and mugs cleanliness
BATHROOM
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Door frame / threshold / stopper
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Wall tiles and grouting
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Waste basket cover is working properly
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Ceiling
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Floor marble
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Towels (2 bath, 2 hand, 2 face 1 bath mat)
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Guest amenities (Shampoo, shower gel, body lotion, soap, sanitary bag, shower cap, vanity bag)
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Bidet features
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Toilet seat, cleanliness from inside & flush, no leakage or noise
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Wash basin mirror & frames
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Lighting
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Telephone set to be properly fixed and hygienically clean
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Magnifying mirror
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Bathtub features
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Bathtub glass liner
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Exhaust ventilation
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Silicon
BEDROOM
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Wallpaper
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Wooden skirting
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Gibson frame
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Curtains (Light, heavy & black out)
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Frame & glass
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Internet cable
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Luggage rack
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Dressing table
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TV / stand / channels / remote control
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Desk, chair, armchair
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Telephone set, key programmed
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Lamp shade / table
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Waste basket
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Head board, bed mattress, bed cover, bed sheets and pillows
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Bed side tables & lamps
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Carpet cleaning
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Note pad and pencil
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Leather folder
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Note pad and pencil
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Leather folder
TECHNICAL ROOMS & HOUSEKEEPING STOREROOMS check Technical Rooms & H.K. Rooms on each floor.”
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FLOOR#
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Technical Rm. #1
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Technical Rm. #2
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Housekeeping Room #1
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Housekeeping Room #2
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Floor
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Technical Rm. #1
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Technical Rm. #2
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Housekeeping Room #1
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Housekeeping Room #2
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Date
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Name
Guest
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Room No
FEEDBACK
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1. What is your overall impression of the hotel?
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2.How would you comment on the general attitude of the staff?
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3. Would you comment more particularly on staff in the following departments: a) Reservations b) Bellboy c) Valet Driver c) Valet Driver d) Reception/ Telephone Operator e) Restaurant Waiter f) HKG
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4. Was everything working on your arrival?
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5. If you have made any requests, have they been dealt with; a) Quickly b) Successfully
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6. If you had a problem, have you ever felt that you could not find the right person to resolve it?
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7. Have you experienced any problems, which were not solved, to your satisfaction?
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8. Which incident “makes you see red”?
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9. Do you feel that the restaurants in the hotel cater to a variety of tastes?
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10. Please comment on the; a) Service b) Quality of Food c) Price/ value in our restaurants
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11. Which staff members have been particular examples of the true 5 star standards?
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12. If you should return to this area, would you stay with us again?
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13. In which area do you think we can improve?
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14. In which areas do you feel we are “getting it right”?
