Model Market Validation Visits

• Restaurant Name

• Restaurant #

• Conducted on

  Date
• Location
  Address

Cashier

• Greeting: You are welcomed as soon as you enter like a guest in your home.

  Yes

  No

  N/A

• Beverage: Delivers proper scripting and follow-up

  Yes

  No

  N/A

• First time guest: you are asked, offered tour if you say yes

  Yes

  No

  N/A

• Ringing in the order: order entered correctly, cash/credit handled ok.

  Yes

  No

  N/A

• Reservation slip: receipt attached, correct numbers filled in.

  Yes

  No

  N/A

• Thank you: You are sincerely thanked before walking away

  Yes

  No

  N/A

Server

• Greeting: server introduces them self by name and signs ticket. Guest is told of featured item.

  Yes

  No

  N/A

• Checking back: Server returns twice or more and pre-busses table. Asks if "everything is great".

  Yes

  No

  N/A

• Server thanks the guest and tells them about another day

  Yes

  No

  N/A

Steak Execution

• Staff is knowledgable of steak pledge. Steak POP correct.

  Yes

  No

  N/A

• Cook is present at their station. They are friendly and outgoing.

  Yes

  No

  N/A

• The grill is set up properly and is clean and organized.

  Yes

  No

  N/A

• Proper sized portions. Cooking volume matches guest flow.

  Yes

  No

  N/A

• Diamond marks are present; fresh, proper done ness, great flavor.

  Yes

  No

  N/A

Mongolian Action Station

• Station is easy to spot and correct POP is present.

  Yes

  No

  N/A

• Cook is present at action station. They are friendly and outgoing.

  Yes

  No

  N/A

• Entire action station is neat, clean and organized

  Yes

  No

  N/A

• Products are held hot, spoodles used for ingredients.

  Yes

  No

  N/A

• Recipe & scripting is followed, no extra questions or steps.

  Yes

  No

  N/A

• Finished product is fresh, appealing, and made to recipe

  Yes

  No

  N/A

• Cook offers a spring roll to every guest<br>

  Yes

  No

  N/A

Lineserver

• Lineserver interacting with the guests

  Yes

  No

  N/A

• Lineserver aware of food safety and guest safety

  Yes

  No

  N/A

• Lineserver maintaining the food bars and aware of "proud of it" mentality.

  Yes

  No

  N/A

Food bars

• Hot foods stocked, fresh, and clean. Product made to recipe.

  Yes

  No

  N/A

• Salad Bar stocked, fresh, and clean. Product made to recipe.

  Yes

  No

  N/A

• Bakery stocked, fresh, and clean. Product made to recipe.

  Yes

  No

  N/A

• Carving area is well maintained & appealing. Roast beef is cooked to medium

  Yes

  No

  N/A

• Menu followed 100%

  Yes

  No

  N/A

Operation points

• Restrooms are well maintained, fully stocked and clean

  Yes

  No

  N/A

• Overall atmosphere is clean, comfortable and inviting.

  Yes

  No

  N/A

• Manager is visible, engaged, and in control of the operation.

  Yes

  No

  N/A

• Manager utilizing "hub management".

  Yes

  No

  N/A

• Please rate your overall satisfaction 1-5 (5 excellent)

  1

  2

  3

  4

  5

Back of House

• Coolers properly stripped

  Yes

  No

  N/A

• Day Dot system in place and accurately used

  Yes

  No

  N/A

• Recipes in use in all departments

  Yes

  No

  N/A

• Employees aware of quality and "proud of it" mentality.

  Yes

  No

  N/A