Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Customer Type
- Bill Pay
- Accessory
- New Line
- Upgrade
- Repairs
- Customer Service
Welcome
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Was the customer greeted within 15 seconds?
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Was greeting used: Welcome to our Ready Now Sprint Store?
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Did the rep come out from behind the counter to greet the customer and was that greeting given with a smile?
Add A Line
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Did the rep ask to add additional lines of service?
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Did the rep ask qualifying questions?
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Did the rep tell the customer how many lines they were approved for?
Accessories
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Were multiple ACC bought out and offered to the customer based upon their needs mentioned in the sales process?
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Which questions were asked?
TEP
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Did the rep recommend "Equipment Protection"?
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Did the rep tell the customers the benefits of TEP?
NVP/Business
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Did the rep ask where the customer works?
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Did the rep ask the customer who handles their corporate liable account?
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Did the rep properly qualify the customer for the business in retail program/SBAE?
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Was the NVP program explained and were the proper expectations sets?
Buyback
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Did the rep talk about the Buyback program?
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Did the rep verify the trade in value of the handset?
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Did the rep overcome customers objection for trading in the old device?
Account Setup
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Did the rep go over the Transaction Summary?
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Was the customer informed of activation fees, restocking fees, or prorated charges?
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Did the rep offer to waive any additional fees or give additional discounts?
Ready Now
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Did the rep offer help the customer set up their new devices?
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Did the reps use the words "Ready Now" when explaining the service?
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Did the reps send a test email to "rn@sprint.delivery.net" subject Sprint, store name/ employee name?
Satisfaction
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Did the rep educate the customer about survey call?
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Did the rep explain what the survey is for?
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Where you very satisfied with your Ready Now experience today?
Close
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Did the rep ask for the sales?
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How did the rep ask for the sales?
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What were the objections and what did the rep do to try to overcome them?
Ask employee
Ask employee
Additional Notes
Signature
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Employee
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Observer