Store Visit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Matrix Results

• Making C-Sat goal of 85%?

  Yes

  No

  N/A

• Making Ready Now goal of 77%?

  Yes

  No

  N/A

• Making BuyBack goal of 30%?

  Yes

  No

  N/A

• Making TEP new goal of 70%?

  Yes

  No

  N/A

• Making TEP upgrade goal of 30%?

  Yes

  No

  N/A

• Making TEP Service goal of 12%?

  Yes

  No

  N/A

Three month trend of matrix results

• Made C-SAT goal of 85%?

  Yes

  No

  N/A

• Making Ready Now goal of 77%?

  Yes

  No

  N/A

• Making BuyBack goal of 30%?

  Yes

  No

  N/A

• Making TEP new goal of 70%?

  Yes

  No

  N/A

• Making TEP upgrade goal of 30%?

  Yes

  No

  N/A

• Making TEP Service goal of 12%?

  Yes

  No

  N/A

Operation Questions

• Was all required inventory in stock?

  Yes

  No

  N/A

• We're all demo phones on display and power on?

  Yes

  No

  N/A

• Was the store Planogram completed?

  Yes

  No

  N/A

• Wee all etickets and contracts within compliance?

  Yes

  No

  N/A

• We're any CPNI issues found at the location?

  Yes

  No

  N/A

• We're all required trainings taken by all employees in the time allowed?

  Yes

  No

  N/A

• Was the stores VAD percentage below 40%?

  Yes

  No

  N/A

What was talked about with the store staff?

Any issues the store may have?

TOP Things for the location.

Signature

• Store Rep.

  Sign

• Sprint Rep.

  Sign