Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Brief description of previous coaching session's commitment(s) to begin/continue
Results
What do you think went well [current/recent transaction(s)?
What do you think could have been done differently (missed opportunity)?
Observation of Mandatory Basics
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Walked last customer to the door
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Removed ALL barriers
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Handshake
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Smile & Enthusiasm
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Name Exchange
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Used "Welcome to the Ready Now Sprint Store" & What brings you in today?
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Listened effectively then recapped/restated for clarity
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Build rapport & asked personal probing questions?
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Uncovered additional needs via effective probing
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Asked for a sale beyond initial request
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Consulted Reuther than "clerked"?
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Walked to door
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Additional Manager Comments/Observation
Employee Commitment
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I commit to [specific behavior(s)?
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In effort to [improve/maintain what goal or metric]
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Beginning [specific time this will start]
Signature
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Employee Signature Agreeing to Commitment
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Manager Signature Agreeing to support the efforts around the commitment