Title Page
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This information should be completed in preparation before the review starts
Apprentice Review
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Conducted on
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Apprentice to be reviewed
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Reviewer
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Location
Apprentice Information
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Reviewer Signature
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Apprentice Signature
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Apprentice's Manager
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Is the manager the apprentice's mentor as well?
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Mentor's Signature
Volume and Quality of Work
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Volume and Quality of Work
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• Consistently exceeds deadlines (by 25% where measured) enabling additional work to be taken on
• Consistently achieves a high output of all work at or above the required standard
• Consistently works within agreed financial and other parameters, raising issues in a timely way giving options to address these
• Regularly achieves efficiencies in own work and supports others to deliver also -
• Regularly exceeds deadlines (by 20% where measured)
• Regularly achieves a high output of work, at or above the required standard in at least 80% of areas of responsibility
• Consistently works within agreed financial and other parameters, raising any issues in a timely way
• Often delivers efficiencies in own work and supports others to deliver also -
• Meets deadlines occasional minor slippage agreed in advance
• Achieves the required output to the required standard most of the time
• Able to work to agreed financial and other parameters most of the time but occasionally needs support, usually raises issues in a timely way without prompting
• Able to deliver occasional efficiencies and contribute to team/department efficiencies -
• Often unable to meet deadlines and/or significant slippages not agreed in advance
• Often unable to achieve the required output of work and/or to the required standards
• Often has to be reminded of financial and other parameters or unable to adhere to these without raising this with manager first
• Does not look for or deliver efficiencies
Job Knowledge
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Job Knowledge
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• Competent to undertake the full range of tasks required and will cover higher level work and/or a broader scope of work when needed and with minimal support
• Consistently seeks learning opportunities to increase knowledge
• Demonstrates excellent understanding of the roles and activities of other teams/departments/wider organisation -
• Competent to undertake the full range of tasks required and will cover a broader scope of work at same level when needed with limited support
• Often seeks learning opportunities to increase knowledge
• Has good understanding of the roles and activities of other teams/departments/wider organisation -
• Competent to undertake the full range of tasks required in the current job but seeks Manager’s support from time to time
• Increases knowledge as required
• Has an understanding of the roles and activities of other teams/departments/wider organisation -
• Not yet demonstrating ‘competency’ in tasks. Manager’s or other colleagues’ extensive support required
• Does not take up opportunities to increase knowledge
• Poor awareness or understanding of the roles and activities of other teams/departments/wider organisation
Safety Awareness
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Safety Awareness
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• Zero incidents or accidents within own work where correct safety procedures are followed
• Detailed knowledge and understanding of safety requirements
• Regularly promotes safety with others
• Pro-actively identifies safety risks across own and other operations -
• Zero incidents or accidents within own work where correct safety procedures are followed
• Good understanding of safety requirements
• Promotes safety with others when opportunity arises
• Pro-actively identifies safety risks in own area of operations -
• Infrequent incidents or accidents within own work where safety procedures are followed
• Awareness of day to day safety requirements
• Adheres to safety policy and procedures
• Able to identify safety risks in own area of operations -
• Frequent incidents or accidents within own work where safety procedures are not followed
• Lack of awareness or failure to consider safety of self and others appropriately
• Lack of understanding or disregard of safety policy and procedures
• Unable to identify safety risks in own area of operations
Dependability
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Dependability
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• Trusted and empowered to achieve all the requirements for the role and consistently motivated to go beyond these requirements
• Trusted and empowered to work under own initiative
• Rare errors or omissions in own work and only ever minor in nature -
• Can be relied upon to achieve all the requirements for the role, at least within agreed time-frames and on occasion ahead of these
• Can be relied upon to work under own initiative consistently
• Minimal errors or omissions in own work, generally minor in nature -
• Can be relied upon to achieve the majority of requirements for the role, within appropriate time-frames
• Requires appropriate level of supervision and on occasion works under own initiative
• Minimal errors or omissions in own work, of a minor or occasionally significant nature -
• Cannot be relied upon to achieve the requirements for the role without good reason***
• Requires constant supervision in order to ensure tasks are completed.
• Misses target dates for completion of tasks without good reason***
• Frequent significant errors in own work or errors of a serious nature
Teamwork
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Teamwork
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• Seeks out opportunities to support team members and other colleagues across the business
• Focus on ‘whole task’ completion not just personal responsibilities
• Volunteers to participate in group projects/tasks
• Recognises, acknowledges and addresses own and team members’ contributions to outcome of a project -
• Pro-active in offering support to own team members and assists other colleagues whenever able
• Ensures own contribution to any team task/project is completed in a timely way
• Happy to play a role in group projects
• Recognises, acknowledges and as necessary seeks to addresses own and team members’ contributions to outcome of a project -
• Supports own team members and other colleagues when requested
• Ensures own elements of a group task/project are completed in a timely way
• Happy to help out/contribute to any group project when asked
• Usually able to recognise and acknowledge the need to address own and team members’ individual contributions to outcome of a project -
• Does not consider or provide support to own team or colleagues
• Does not complete own tasks in a timely way, to detriment of the ‘whole task’
• Unwilling to participate/support group projects
• Does not recognise, acknowledge or accept need to address own and team members’ contributions to outcome of a project or may recognise but fail to acknowledge and /or address
Attendance/Punctuality
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Attendance/Punctuality
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• Exceptional flexibility in working hours to meet the needs of the Business, ensuring a work-life balance and is able to cover a colleagues’ absence in emergency
• Manages leave well in advance
• Rare unplanned absences (family emergency or sickness) -
• Anticipates work requirements and adjusts start and finish times accordingly with management agreement
• Manages leave well in advance
• Rare unplanned absences (family emergency or sickness) -
• Arrives and leaves at appropriate times (either set times required in job role or within agreed flexible-working hours)
• Gives adequate, required notice when requesting leave
• Occasional absences (Family emergency or sickness) in line with Policy -
• Frequently arrives late/leaves early without prior approval or mis-use of agreed flexible-working arrangements
• Regularly gives inadequate notice when requesting leave
• Frequent absences (family emergency or sickness) in line with Policy (Stage 1 or above)
Work Planning
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Work Planning
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• Consistently prepares well ahead, organising all necessary resources
• Consistent at effectively managing time, exceeds deadlines and workload always runs smoothly
• Consistently anticipates future requirements and actively prepares for these -
• Pro-actively seeks to prepare well ahead and thinks through requirements
• Good time-management skills so work runs smoothly, unless outside of own control
• Pro-active in considering up-coming requirements and implications -
• Usually able to prepare well for daily activities but some minor delays in work
• Time-management is usually effective
• Occasionally needs support with time-management and planning -
• Rarely plans effectively
• Not effective with time-management, other than outside of own control
• Work often doesn’t run smoothly
• Often needs support with planning and time-management
Communication
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Communication
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• Always selects the most appropriate communication channels showing thorough understanding
• Always ensures that the communication is clear, concise and appropriate to audience
• Always considers timing and communicates early to minimise misunderstandings, errors and concerns
• Always gives clear and accurate written and/or verbal information and instructions and checks for understanding
• Always delivers effective reports and presentations if/when required
• Always asks the right questions, listens and clarifies responses and uses all information given -
• Understands different communication channels and will usually select the most appropriate++
• Understands and usually ensures communication is clear, concise and appropriate to audience
• Understands the importance of and will usually consider communicating at the right time
• Always gives clear and accurate written and verbal instructions
• Delivers effective reports and presentations if/when required
• Asks a range of questions, listens to responses and uses information given -
• Aware of the range of communication channels available and can usually determine what is most appropriate++
• Aware of the need for clear and concise communication but needs support to deliver this
• Understands the importance of communicating at the right time but needs support in achieving this
• Communication generally clear and accurate but occasionally needs support to avoid giving ‘mixed-messages’
• Able to prepare basic reports and/or presentations with some guidance if/when required
• Asks questions, listens to but may not always absorb and use all information given -
• Unaware of or does not consider the range of communication channels and/or selects inappropriate channels
• Does not consider audience and doesn’t tailor communications to ensure understanding
• Does not consider the right time to communicate and/or regularly communicates at the wrong time
• Communication often unclear, confused or in-accurate; often requires information to be repeated
• Unable to prepare reports or presentations without close supervision
• Does not ask questions or seek clarity of information given
Customer Satisfaction
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Customer Satisfaction
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• Consistently delivers exceptional customer satisfaction in own work and where satisfaction KPI’s are in place, targets are consistently exceeded
• Consistently strives to maintain or improve levels of satisfaction and able to demonstrate success in new initiatives/actions taken
• Can evidence where Comments, Compliments and Complaints have been used to effectively improve work
• Regarded as a ‘Champion’ for promoting excellent customer service and supports others to improve -
• Regularly achieves high levels of customer satisfaction in own work and where satisfaction KPI’s are in place, these are consistently achieved (over 75% of time)
• Consistently strives to maintain current high satisfaction levels; able to evidence improvements through reviewing current process and procedures in own work
• Understand where Comments, Compliments and Complaints have been used to effectively improve work -
• Achieves required/agreed levels of customer satisfaction in own work, and where satisfaction KPI’s are in place, these are achieved over at least 50% of the time
• Strives to maintain current high satisfaction levels and to improve
• Alert to Comments. Compliments and Complaints and can evidence where own work rectified as a result -
• Does not achieve required/agreed levels of customer satisfaction in own work and where satisfaction KPI’s are in place these are achieved less than 50% of the time
• Unable to attain or maintain required/agreed satisfaction levels in own work
• Does not respond appropriately to Comments, Compliments and Complaints
Apprentice Framework/Standard Progress
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Apprentice Framework/Standard Progress
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• Attends all pre-arranged college dates and plans for absence from work for these dates
• Consistently produces a high standard of college work on time and passes exams as per college schedule
• Requires no support from work colleagues to produce high standard of college work
• Pro-active attitude and committed to completion of Apprenticeship Framework/Standard -
• Attends pre-arranged college dates, occasional absence (Family emergency or sickness) in line with Policy
• Produces required standard of college work on time and passes exams as per college schedule
• Requires minimal support from work colleagues to produce required standard of college work
• Positive attitude and committed to completion of Apprenticeship Framework/Standard -
• Frequent absences from college (family emergency or sickness) in line with Policy
• Frequently produces poor standard of college work, misses deadlines and doesn’t pass exams on schedule
• Requires frequent support from work colleagues to produce college work
• Negative attitude towards completion of Apprenticeship Framework/Standard
