Monthly Drive In Audit Report (USG)

• Drive In #

• Drive In location
  Address

• Date/Time Audit Started

  Date

• Canopy Lights on and working properly (including patio lights under barrel canopy)

  yes

  no

• Canopy clean and free of damage including canopy drains

  yes

  no

• Canopy Poles in good condition (paint, dirt free, damage free)

  yes

  no

• Exterior wall packs, parking lot lights, etc. working properly (all lights on photo cells so they only work at night)

  yes

  no

• Stall Stars working and damage free

  yes

  no

• Blue and Green rope lights on tower and barrell canopy working and free of damage

  Yes

  No

  N/A

• Lighted Marquee programmed properly and working (local messages updated properly)

  Yes

  No

  N/A

• Window Clings in good condition (windows and ledges clean)

  yes

  no

• List Issus

• Signage working, free of damage and clean (menu housings, main sign, enter/exit, wall boards, etc.)

  yes

  no

• PAYs units and POPS screens free of damage and working properly

  yes

  no

• Dumpster clean and free of grease build up. Gates and lids closed

  yes

  no

• Dumpster Gates and lids closed at all times

  yes

  no

• Proper monthly marketing materials posted (banners, yard signs, lug ons, etc)

  yes

  no

• Shed in good condition (clean and organized)

  Yes

  No

  N/A

• Drive in have lot schedule and followed properly (Must be included on the weekly schedule)

  yes

  no

• Lot clean and free of litter and grease buildup

  yes

  no

• Lot free of pot holes and damaged concrete

  yes

  no

• Landcsaping maintained (free of weeds and dead bushes) Round up on hand and weeds being sprayed weekly

  yes

  no

• Monthly Lawn Maintenance Program setup

  yes

  no
Company Name and Services provided

• Irrigation System working and programmed properly

  Yes

  No

  N/A

• Sonic Radio on and playing at proper level (All speakers working properly)

  yes

  no

• Check roof top for the following items: Roof top drains properly in place, DRIPLOC installed and serviced, roof and units free of hail damage, Roof top units properly serviced and coils in good condition

  yes

  no

• List Issues

• Outside Trash cans clean inside and out and changed properly by employees

  yes

  no

• Patio tables and chairs in good condition and properly cleaned (Tabletop covers in good condition)

  yes

  no

• Walls and baseboards in good condition and clean

  yes

  no

• Ceiling tiles clean and in good condition

  yes

  no

• Ceiling Lights clean and all lights working

  yes

  no

• Vent Registers clean and free of grease buildup

  yes

  no

• Filters being changed on a monthly basis (check interior and roof top filters)

  yes

  no

• Company Providing Services

• Floors being cleaned daily and free of buildup (underneath equipment clean and grease free)

  yes

  no

• Floor drains clean and free of buildup

  yes

  no

• Floors in good repair (tile, grout, concrete, etc) or are repairs needed

  yes

  no

• List Issues that need attention

• Mop Sink area clean (brooms, dust pans, squeeges, etc stored off floor)

  yes

  no

• Restrooms clean and stocked properly

  yes

  no

• Storage room clean and organized

  yes

  no

• All walls in good repair and all holes filled?

  yes

  no

• Employee Break table clean and free of clutter (Employee drinks/food properly stored in designated area)

  yes

  no

• First Aid kit present and setup properly (Blue bandaids available)

  yes

  no

• Sonic Bodily Fluid Kit present inside drive in (all management aware of where it is located)

  yes

  no

• Expiration date

• Sinks clean and free of buildup (Sinks labeled properly w/ wash, rinse and sanitize stickers)

  yes

  no

• All doors and closures in good condition and working properly (paint on doors in good condition)

  yes

  no

• Check doors for air gaps. All door sweeps in good condition?

  yes

  no

• Back door locked at all times

  yes

  no

• Interior view clean and windows free of clutter

  yes

  no

• Camera system installed and all cameras working properly (Ensure dvr is backing up a minimum of 30 days of footage)

  yes

  no

• List issues

Uniforms/Appearance

• Employees in proper uniform (nametag, hat/visor, shirt tucked in, black pants/shorts, non slip shoes)

  yes

  no

• Management staff in proper uniform (nametag, shirt tucked in, belt, clean appearance, non slip shoes)

  yes

  no

• Does drive in have the proper amount of uniforms on hand (hats, visors, aprons, shirts, pants, jackets and nametags)

  yes

  no

• Uniforms needed

• Proper jewelry policies followed (only wedding rings allowed, No more than 2 earrings per ear, ear gauges dime size or smaller, no facial piercings)

  yes

  no

Operations

• Switchboard operators using their name in greeting

  yes

  no

• Switchboard operators suggestive selling and asking customer to verify order on confirmation boards during order taking process

  yes

  no

• Carhop delivery being done properly (introduction, reading order, transaction, exit) Follow two carhops to ensure accuracy

  yes

  no

• Carhops aware and understand the carhop assist function. Cards labeled with carhop pin code? (Check two carhops)

  Yes

  No

  N/A

• Checkbacks being performed properly (check back timer working properly)

  yes

  no

• Employees showing sense of urgency

  yes

  no

• Fountain operators making drinks properly (correct amount of ice, real fruit, etc.)

  yes

  no

• Ice cream products being made properly (scales and charts posted and available)

  yes

  no

• List issues

• Sacks being set properly (correct amount of napkins, mints, condiments, etc.)

  yes

  no

• Waste bucket being used. Waste being tracked properly with waste chart (Take picture of waste chart in use)

  yes

  no

• Prep chart being used and tracked properly (take picture of prep chart in use)

  yes

  no

• Swamp items being dumped in bin before bagging. Baskets being shaken properly before dumping product

  yes

  no

• Side duties being done during each shift (follow up on duties to ensure)

  yes

  no

• Position charts being used during peak periods (key people placed in key positions)

  Yes

  No

  N/A

• Level Charts being used to manage product in warming drawers

  Yes

  No

  N/A

• Are all employees aware of what makes a ticket critically late and are all employees aware of the goals set for the drive in?

  yes

  no

• Is drive in setup to properly handle order ahead orders?

  yes

  no

• Are all employees aware of the order ahead function and understand how it works?

  yes

  no

• Tempatures being done daily (using temp log book)

  yes

  no

• Temp logs up to date including meat logs

  yes

  no

• Thermometer working (spare batteries on hand)

  yes

  no

• Internal Thermometers in all equipment including walk ins (spare thermometers on hand)

  yes

  no

• List issues

• Sanitizer Buckets setup properly at all stations

  yes

  no

• Sanitizer Test Strips on hand and not expired

  yes

  no
Test 2 buckets to ensure proper levels

• Tempature

• Quat

• Tea urns setup properly with discard times (4 hour discard time)

  yes

  no

• Sonic Safe Handwashing posted at all handwashing stations (posters current and up to date)

  Green

  Yellow

  Red

• Cleaning supplies stored seperately from everything else

  yes

  no

• Food product dated and rotated properly

  yes

  no

• Is food storage in walk ins setup correctly? Ready to eat food stored above cook to eat food?

  yes

  no

• Check bread for expired bread to ensure freshness. Any bread expired per Julian Calendar?

  yes

  no

• Is store receiving credit invoices for expired bread?

  yes

  no

• Does GM and opening manager have Julian Calendar downloaded on phone and understand how to ensure bread is fresh per the Julian Date/

  yes

  no

• Ensure app is downloaded and Management understand the Julian Dates

• Bread ties being removed from all packaging before brought into kitchen

  yes

  no

• Temper Tags being used properly and current

  yes

  no

• Proper Glove and tong usage present at all stations

  yes

  no

• Proper Grill procedures being used (tongs, spatulas, product placement, doneness checks, timers, etc)

  yes

  no

• Grill Placement Chart Posted at Station

  yes

  no

• Timers being used at fry station for cooked food (frys, tots, chicken, etc.)

  yes

  no

• Tongs being used at stations and being stored properly

  yes

  no

• List Issues

• Tong Charts posted (Grill and Back Swamp)

  yes

  no

• Ice scoops at drink stations and being used

  yes

  no

• Lot sprayer labeled properly (Strikeback label attached to sprayer)

  yes

  no

• Ice Buckets labeled properly and stored off floor (free of cracks and chips)

  yes

  no

• Cups in dispensers have lid and do not use on on top cups

  yes

  no

• No cups, spoons, lids, etc being used in candy boxes, malt containers, etc

  yes

  no

• Employees properly following 20/20 handwashing rule and wearing gloves

  yes

  no

• Slotted chicken basket present and in use at all times

  yes

  no

Temps

Reach In Freezer Reach In Cooler Dress Table Ice Cream Machine Cabinet Shake Machine Cabinet Walk In Cooler Walk In Freezer Mayo Hot Dogs Cooked Chicken Strip Chili Tempered Product (Grilled, Corn Dog, Eggs) Strawberries Ice Cream Product

Front End

• Equipment working (ice cream, shake, slush, mixers, fountainette, etc)

  yes

  no

• Enter Faulty Equipment

Equipment

• Make/Model

• Nature of issue

• Gaskets all in good condition and clean

  yes

  no

• List Issues

• Drive In setup up on auto shipment program for all water filters (coffee and water filteration)

  yes

  no

• Water filteration system working properly

  Yes

  No

  N/A

• Condensors on equipment clean

  yes

  no

• List issues

• Water valves working properly on water cooled equipment

  Yes

  No

  N/A

• List issues

• Check overrun on ice cream and shake machine

  Green

  Yellow

  Red

• Ice cream overrun

• Shake overrun

• Check Brix on slush machines (Brix Ratio 4.5:1)

  Green

  Yellow

  Red

• Slush #1

• Slush #2

• Pre Chiller working properly (water level good/fan working/properly air flow)

  Yes

  No

  N/A

• List Issues

• Slush/Coke nozzles clean (Check nozzles to ensure they are being properly cleaned)

  yes

  no

• All BIB lines clearly marked for all flavors

  yes

  no

• Cup dispensers and covers clean and free of build up

  yes

  no

• Proper cleaning schedules followed for ice cream, shake and slush machines (is schedule posted)

  yes

  no

• Lime Juicer clean and working properly

  Yes

  No

  N/A

POS System

• Audio working properly (talk buttons, chargers, volume, etc) Spot check stalls to ensure audio is working properly and volume levels are appropriate.

  yes

  no

• Touch Screens updated (LTO keys and discounts working correctly)

  yes

  no

• Inside PAYS terminal working (updated to Smart Pays)

  yes

  no

• Monitors all working properly (clean and grease free)

  yes

  no

• Printers in good condition all working properly

  yes

  no

• Bump bars in good condition and working properly

  yes

  no

• Does store have spare micros cards

  yes

  no

Kitchen

• Equipment working (grill, fryers, warmers, steamers, dresser table, etc)

  yes

  no

• Enter Faulty Equipment

Equipment

• Make/Model

• Nature of issue

• Gaskets in good condition and clean

  yes

  no

• List issues

• Condensors on equipment clean

  yes

  no

• List issues

• Heat lamps working properly (spare heat lamp bulb on hand for fry dump)

  yes

  no

• All stations have proper smallwares needed

  yes

  no

• Gliders on Hot dog roller grill in good condition

  yes

  no

• Fryers being filtered properly (Grease in good condition) cleaned 2x's daily<br>Fryers being sifted periodically to ensure quality and life of grease<br>

  yes

  no

• Fire Suppression System up to date and serviced

  yes

  no

• Company servicing System and Date Inspected

• Dress Station setup properly (2 pans of lettuce)

  yes

  no

• Bun toaster belts or teflon sheets in good repair? Does drive in have spare belts or teflon sheets

  yes

  no

• Exhaust filters being cleaned daily and free of grease buildup

  yes

  no

• Exhaust hoods serviced by professional company

  yes

  no

• Name of Company and date serviced

• Steamers working properly and being delimed every 2 months

  yes

  no

Misc. Equipment

• Eazi Wash System or Powerwasher working and maintained properly (oil levels good)

  yes

  no

• Ice Machines working properly (Bin in good condition)

  yes

  no

• Walk Ins clean and organized (shelving in good condition)

  yes

  no

• Evaporater covers in walk ins free of buildup

  yes

  no

• Hot water heater working properly (On demand being serviced annually)

  yes

  no

• Does drive in have water softner and is it working properly

  Yes

  No

  N/A

• Is equipment cleanliness up to par (sides, fronts, backs of all equipment cleaned properly)

  yes

  no

• List issues

• Proper amount of Gift Cards on hand

  yes

  no

• Gift cards needed

• Proper coupons on hand (Be my guest cards, drink, burger, etc) Coupons stored properly to ensure no theft

  yes

  no

• Wacky Pack Inventory being managed properly (orders placed for future months)<br>Correct Toy being used

  yes

  no

• List Issues

• Proper amount of Handbooks on hand for new hires

  yes

  no

• Handbooks needed

• Email Emily to receive the handbooks needed

• Applications on hand (Hard copies)

  yes

  no

• Property loss forms present in drive in and posted by front doors for easy access (Make sure all managers are aware of forms and how to use them)

  yes

  no

• Pest Control info up to date

  yes

  no

• Company

• License Expires

• Insurance Expires

• Last Service Date

• Local County Inspection on file

  yes

  no

• Date of most recent inspection

• Most recent Sonic Audit on file

  yes

  no

• Date of most recent sonic audit (completed by auditor)

• Management team completing monthly FSA and emailing to supervisor

  yes

  no

• Date last FSA by management completed

• Most recent Sonic FSA score 85% or higher?

  yes

  no

• Recent Score

• Most recent Sonic FSA score below 85%?

  yes

  no

• Score of last audit completed by Auditor

• Management team completing weekly FSA

  yes

  no

• List date weekly audit was completed

• Supervisor completing monthly FSA

  yes

  no

• List date monthly audit was completed by supervisor

• Skimmer Checklist posted and up to date (needs verified and signed daily by management)

  yes

  no

• Current Food Safety Audit Packet downloaded on desktop

  yes

  no

• Deposit slips being validated daily (deposit slips being uploaded to google drive daily)

  yes

  no

• Review cancelled tickets and recalls (voided/Zero ticket log being utilized and filled out accurately)<br>Are MTD Voids below .75%

  yes

  no

• MTD Void %

• Management staff ServeSafe certified and certificates posted in the drive in? (Valid for 4 years)

  yes

  no

• List employees who need certified

• P&L update being filled out per actual (updates being done 3rd Monday of every month)

  yes

  no

• EIGHT system being utilized properly (all employees current) Ensure drive in has no open task

  yes

  no

• Micros employee database current and up to date (employees termed properly)

  yes

  no

• Employees off time written on schedule for all employees (all time slots current and up to date)

  yes

  no

• 12 months of temp logs on hand

  yes

  no

• Bills being scanned and uploaded to google drive (review process to ensure it is being done properly)

  yes

  no

• Expense Ledger, schedules, etc uploaded to google drive in a timely manner

  yes

  no

• Paperwork being filed and stored properly each month

  yes

  no

• E Learning setup and being utilized on all employees (All employees have Sonic Safe completed)

  yes

  no

• List issues and action plan

• Annual certifications updated annually. (PCI, GHS, HANDWASHING, FOOD TAMPERING, CONTAGIOUS ILLNESS, FOOD SAFETY, ETC.)

  yes

  no

• List incomplete certifications and action plan to complete certification.

• Monthly LTO modules being completed before promotion begins. Minimum of 5 employees need modules completed

  yes

  no

• Current and correct labor law posters posted in the drive in

  yes

  no

• Important contact info posted at the drive in (claim reporting, supervisor info, etc)

  yes

  no

• All licenses posted and up to date (dairy license, business license, etc.)

  yes

  no

• Inventories being done weekly and food cost being tracked weekly via expense ledger (daily if needed, correct items being counted, etc.)

  yes

  no

• LTO products updated in Micros inventory regarding case/pack size

• Food orders being placed using proper build to guides

  yes

  no

• Monthly Employee and Manager meetings being held monthly

  yes

  no

• Date of most recent meeting (Employee/Manager)

• Does drive in offer health insurance to Full Time Equivalent employees

  Yes

  No

  N/A

• List all employees accepting coverage

• Are all employees accepting health insurance coverage still employeed

  Yes

  No

  N/A

• Has office been notified of employees termination

• Is store actively participating in the Dr Pepper Sonic Games?

  yes

  no

• Are all monthly task completed for the current month?

  yes

  no

• Why?

• Paid outs in line and everything check out properly

  yes

  no

• List paid out issues/concerns

• Review food/paper cost and variance reports with GM. Combined variance 1.25% or lower

  yes

  no

• Combined Food/Paper Variance %

• If drive in has 1.25% or greater combined variance is Top 5 posted in drive in showing areas of opportunity to crew members

  yes

  no

• Is LTO product being managed properly? All LTO product being removed from drive in within 30 days of promotion end date?

  Yes

  No

  N/A

• Review monthly mystery shops with GM (Green = 92% or above, Yellow = 85% to 91.99%, Red = 84.99% or below)

  Green

  Yellow

  Red

• List Month Average and YTD Average

• Are the 2 most recent mystery shops posted in the drive in with notes about opportunities (employees working during shop listed on shop report)

  yes

  no

• Review Fan Trak with GM (Green = 75% or higher, Yellow = 65% to 74%, Red = below 65% OSAT)

  Green

  Yellow

  Red

• OSAT

• Cleanliness

• Speed

• Friendliness

• Accuracy

• Fan Trak Results and comment report posted weekly for crew awareness

  yes

  no

• Review Balance Scorecard with GM. Does drive in have a 3.50 aggregated score or higher

  yes

  no

• List previous months aggregated score

• Monthly Ranking Reports current and posted in the drive in (KPIs, Mystery Shop, Fan Trak, etc)

  yes

  no

• Drive In a member of the local Chamber of Commerce

  yes

  no

• Drive in Staffed properly

  yes

  no

• Number of employees and number of employees need hired

• Manager utilizing the time card detail report and reveiwing clock out times on employees daily (make sure all auto clock outs are corrected)

  yes

  no

• Review stores LSM plan with GM

• Check stores email account to verify all emails are being handled properly

• Review P&L and Bonus calculation with manager (discuss areas of opportunity)

• Review labor and schedule with management and discuss areas of opportunity

• Review most recent payroll with management to ensure accuracy (overtime, pay rates, hours worked, etc)

• Date/Time Audit Completed

  Date