Information
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Trainee Name
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Clock In Number
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What type of learning style are you?
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What day did you start? (Ex. 7/29/16)
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Last Trainer (Trainers please place your name to the right of previous name.) Example: David Allen, Mary Sue, Larry Davis. David trained first, then Mary Sue, then Larry Davis.
Store Tour
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Do they know where the lockers are to store all of their personal belongings? (including cell phones) *No Cell Phones allowed in Pockets*
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Do they know where the office is located?
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Do they know where the request off book is located? Do they understand when they have to have it completed. (Look at Calendar and give example).
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Do they know where our prep area is located?
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Explain to them the red food tray and the Kanban system (Lean Prep). Mention produce is delivered fresh daily.
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Show where the biscuit station is located.
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Walk in Cooler and Freezer. Tell manager if the freezer is 10 degrees or higher/ Walk in Cooler 50 degrees or higher.
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Explain catering room (i.e. where ice machine/drink dispensers/coffee is located and how much volume we do with catering (Alot).
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Show them how to brew tea.
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How to Brew Tea
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100976.pdf -
Show them dish sink. Explain all 3 compartments. Explain where dirty dishes go. (On the green rack)
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Point to where thaw cabinets are located. (Behind tea station)
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Show where breading table is. Explain our chicken comes from: supplier,distribution center, truck,freezer, thaw cabinets, hand breaded fresh daily.
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Show where Nugget Station/Boards Area is located.
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Explain area up front: Order Taker/Cashier/Bagger/Walk Up. (It pops up on different KPS screens.)
Day 1: Breading
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Breading
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Did they put all their belongings away in the locker. (Including cell phones)
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Do they know how to clock In/Out and when to do each.
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Did they clock in?
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Remember Demonstrate, Imitate, and Repeat
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Breader
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Explain cleanliness/ cross contamination/ yellow apron (when/how to use).
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Explain where all the chicken is located underneath the breading table as well as in the thaw cabinets. Give quick recap: We receive from truck to lower storage freezer-thaw cabinets-breading to guests.
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Explain how to make milk and egg wash.
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Preparing Milk and Egg Wash Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100358.pdf -
Explain where Seasoned Coater is located.
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Explain how the breading table should be set up.
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Setting up the Breading Table Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129591.pdf -
Explain to them the LCE and how to know when to bread.
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Tell them the importance of how crucial it is to follow the Ipad to a T. (Unless a bus pulls in).
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Teach trainee how to bread each product.
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Breading and Loading Filets Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129597.pdf -
Breading and Loading Nuggets Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129598.pdf -
Breading and Loading Strips- Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129599.pdf -
Explain saying chicken for boards person to drop the chicken in the henny.
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Reminder: DHEC regulation... change gloves/ wash hands after changing tasks.
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Remember to Demonstrate, Imitate, and Repeat
Day 2 Nuggets
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Nuggets
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Did they put all their belongings away in the locker. (Including cell phones)
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Did they clock in?
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Remember Demonstrate, Imitate, and Repeat
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Teach them how to understand and follow the KPS monitor and Ipad for nuggets.
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Explain where products go in each duke station compartment and with what color marker. Also explain which receives which tops/ (black solid/vented/gray etc.)
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Duke Holding Station Set Up Breakfast Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_153721.pdf -
Duke Holding Station Set Up Lunch/Dinner Link
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Show them the layout of the Chutes. Explain where all the products are stored.
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Explain how to Wrap Burritos
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Slicing meat for burritos pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_139539.pdf -
Assembling and Wrapping Burritos pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_139533.pdf -
Explain to trainee about thawing minis
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Thawing Products (mini rolls)
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_153727.pdf -
Explain how to make chick-n-minis
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Baking and holding minis pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100213.pdf -
Assembling and boxing minis pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129575.pdf -
Explain how to make scrambled eggs
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Cooking scrambled eggs pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_153735.pdf -
Explain how to make folded eggs
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Cooking folded eggs pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_153736.pdf -
Explain how to box nuggets/strips.
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Boxing Nuggets and Chick-n-Strips Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129587.pdf -
Explain how to mix and transfer soup
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Mixing and Transferring Hearty Breast Chicken Soup-Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_132814.pdf -
Explain how to serve Soup.
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Serving Hearty Breast Chicken Soup-Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100301.pdf -
Explain to them the incredible IMPORTANCE OF COMMUNICATION. Tell them if we are holding on chicken then to inform people up front. *Two minutes on nuggets*. Explain perception when guest looks at team member waiting for food. Tell the trainee he needs to say it multiple times. 2 minutes on nuggets.. fyi guys 1 minute on nuggets.
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Explain the awareness factor of all 3 positions. Making sure breader person is breading if pans are on rail. Ensuring the boards person is doing well and keeping up with orders.
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Explain how to get the grill ready. (oil grill)
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Loading and Cooking on the Grill Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_130649.pdf -
Explain importance of cleanliness. *Clean as you go* Make sure they wipe their station and keep it clean.
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Explain how to drop chicken/pull up chicken/ use timers.
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Cooking and Holding Breaded Chicken-Link
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129584.pdf -
Explain in between each drop the hennies should be wiped down. Don't forget to tell them a raw chicken sanitized towel only. (explain why: because the transfer pan sets on raw chicken).
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Explain how to assemble Salads
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Slicing hot nuggets on salad base
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129579.pdf -
Explain what to do when it is slow. Talk about finding something to do. Clean lowboy freezer doors.
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Remember Demonstrate, Imitate, and Repeat
Day 3 Boards
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Boards
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Are all of their belongings put away in the locker. (including Cell Phones)
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Ask them to Clock in. See if they remember. If not, coach them and explain how to again.
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Are they clocked in?
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Remember Demonstrate, Imitate, and Repeat
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Boards
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Explain how to read the KPS screen. Explain the different labels on the screen for biscuits/sandwiches.
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Explain where products go in each duke station compartment and with what color marker. Also explain which receives which tops/ (black solid/vented/gray etc.)
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Duke Holding Station Set Up Breakfast pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_153721.pdf -
Duke Holding Station Set Up Lunch/Dinner pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129600.pdf -
Explain where products go in the Cold Rail. (Lettuce/Tomatoes/CSS Patties/Cheese
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Explain how to wrap a Chick-fil-A biscuit
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Assembling and Wrapping a Biscuit pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_138484.pdf -
Explain how to wrap an english muffin
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Assembling and wrapping an english muffin pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_153732.pdf -
Explain how to wrap a Chick-fil-A sandwich
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Assembling and Wrapping a Sandwich pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129590.pdf -
Explain how to assemble Deluxes and Grilled Products.
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Assembling Deluxe Sandwiches pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129588.pdf -
Assembling Grilled/Club Sandwiches pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129589.pdf -
Explain how to assemble Salads.
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Slicing Hot Nuggets on Salad Base
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129579.pdf -
Explain how to drop chicken/pull up chicken/ use timers.
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Cooking and Holding Breaded Chicken pamphlet
https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_129584.pdf -
Explain in between each drop the hennies should be wiped down. Don't forget to tell them a raw chicken sanitized towel only. (explain why: because the transfer pan sets on raw chicken).
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Explain to them the incredible IMPORTANCE OF COMMUNICATION. Tell them if we are holding on chicken then to inform people up front. *Two minutes on nuggets*. Explain perception when guest looks at team member waiting for food. Tell the trainee he needs to say it multiple times. 2 minutes on nuggets.. fyi guys 1 minute on nuggets.
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Explain importance of cleanliness. *Clean as you go* Make sure they wipe their station and keep it clean.
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Remember Demonstrate, Imitate, and Repeat
Day 4: Growth
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Day 4 Growth:
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Ask Where do they struggle the most; Repeat which ever day they feel the least comfortable at.
Progress Tracking
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Task Progress
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Breading Tasks
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comfortable in opening/turn on all equipment (knows what equipment needs to be turned on)
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Setting up the breading table
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Breading and loading Chick-n-Strips
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Breading and loading Nuggets
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Breading and loading filets
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Maintaining breading table throughout the day: Understands how to refil properly/clean/sanitize
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Breakfast Boards Tasks
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comfortable in opening/turning on all equipment (knows what equipment needs to be turned on)
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Knows what goes in cold rail
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Understands how timers work and how to use them
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Understand how to pull up chicken
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Cook Bacon
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Cook Sausage
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Cook scrambled/folded and difference with folded eggs
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Soup Preparation
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Understand the lean chicken entrees (making sure they go by the ipad)
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Nugget Tasks
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Cook Mini Bread
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Using timers and pulling chicken
