Anonymous

MSPCC Elite Check-In

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Title Page

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Did the host acknowledge the guest using the 15/5 rule?
Host is smiling during interaction.
The host shows genuine thanks for being an Elite member.
The host verifies the room type and number of nights.
The host verifies the MOP
The host offers late check out for being an Elite member.
The host explains internet to the guest.
The host explains M-Club access to the guest.
The host offers complimentary upgrade if applicable.
The host directs guest to the elevators.
The host offers further assistance.
The host thanks the guests.

Anonymous

MSPCC Elite Check-In

Use this Template

Print as PDF

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