Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Did the host acknowledge the guest using the 15/5 rule?
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Host is smiling during interaction.
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The host shows genuine thanks for being an Elite member.
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The host verifies the room type and number of nights.
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The host verifies the MOP
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The host offers late check out for being an Elite member.
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The host explains internet to the guest.
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The host explains M-Club access to the guest.
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The host offers complimentary upgrade if applicable.
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The host directs guest to the elevators.
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The host offers further assistance.
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The host thanks the guests.
