Audit

Entrance

Was the walk to the Centre clean and free from litter?

Did the Entrance to the Centre feel welcoming, clean and well-presented?

Was the information within the Reception area relevant and informative?

Whilst you were in the Reception area, were there many other customers in front of you waiting to be served?

How many staff were working on Reception?

When you were greeted by staff at Reception, did they look up at you, smile and make eye contact as you were served?

Did the Receptionist serving you call you by name once they had swiped your card?

Were the staff at Reception neatly dressed and displaying a name badge?

What was your first impression of the Reception and greeting?

Buzz Zone (if applicable)

Was the guidance information about the Buzz Zone clearly displayed and easy to understand?

Was the ramp leading down to the Buzz Zone clean and free from litter?

Were you and your family greeted and welcomed into the Buzz Zone?

Were the tables and chairs laid out spaciously to allow for prams, buggies or wheelchairs?

If you ordered a drink, were you greeted with a smile and eye contact from the member of staff serving you?

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.