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Accurate - 35 POINTS

  • 1. Point of purchase (POP) materials and menu boards are clean, easy to read, and with no missing panels or numerals. the order confirmation screen (OCS) and speaker are working properly

  • 2. The drive thru guest if their order is correct in the screen; if the OCS is not operating the order must be repeated

  • 3. The order is repeated to the guest before handing out, with special emphasis on custom orders.

  • 4. Guest receives what they ordered including condiments, napkins, and receipt.

Consistent & Quick - 25 POINTS

  • 5. The Guest is greeted at the Drive-thru speaker within 5 seconds

  • 6. The guest receives their order in under 5 minutes

Warm & Friendly - 20 POINTS

  • 7. The guest receives a warm and friendly greeting at the drive thru speaker and pick up window,

  • 8. After handing out the order the Guest is thanked with a smile and given a parting comment (i.e. enjoy your meal, see you soon).

Great Tasting Food - 10 POINTS

  • 9. Burgers are both hot and juicy, produce is fresh with firm tomatoes and crisp lettuce and bread is toasted properly.

  • 10. Fries are hot, crispy, golden brown and salt to taste when delivered to the guest

Clean - 10 POINTS

  • 11. Landscaping is well maintained, and the drive-thru lane is clean and fresh if trash

  • 12. Drive-thru window, ledges, and walls are clean and in good repair

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