Mystery Shop FY 2019

• Conducted on

  Date

• Prepared by

• Add location
  Address

Accurate - 35 POINTS

• 1. Point of purchase (POP) materials and menu boards are clean, easy to read, and with no missing panels or numerals. the order confirmation screen (OCS) and speaker are working properly

  Great job

  action required

• 2. The drive thru guest if their order is correct in the screen; if the OCS is not operating the order must be repeated

  Yes

  No

• 3. The order is repeated to the guest before handing out, with special emphasis on custom orders.

  Yes

  No

• 4. Guest receives what they ordered including condiments, napkins, and receipt.

  Yes

  No

Consistent & Quick - 25 POINTS

• 5. The Guest is greeted at the Drive-thru speaker within 5 seconds

  Yes

  No

• 6. The guest receives their order in under 5 minutes

  Yes

  No

Warm & Friendly - 20 POINTS

• 7. The guest receives a warm and friendly greeting at the drive thru speaker and pick up window,

  Yes

  No

• 8. After handing out the order the Guest is thanked with a smile and given a parting comment (i.e. enjoy your meal, see you soon).

  Yes

  No

Great Tasting Food - 10 POINTS

• 9. Burgers are both hot and juicy, produce is fresh with firm tomatoes and crisp lettuce and bread is toasted properly.

  Yes

  No

• 10. Fries are hot, crispy, golden brown and salt to taste when delivered to the guest

  Yes

  No

Clean - 10 POINTS

• 11. Landscaping is well maintained, and the drive-thru lane is clean and fresh if trash

  Yes

  No

• 12. Drive-thru window, ledges, and walls are clean and in good repair

  Yes

  No