Trinity Restaurants

• Friendliness contest questionnaire

• Audited by:

• Conducted on

  Date

• Location of mystery shop

  Select Jack 7202 - 800 N. Decatur Jack 7205 - 2104 Las Vegas Blvd. Jack 7209 - 4385 Las Vegas Blvd North Jack 1305 - 1596 Convention Center Drive Jack 1306 - 775 W. Telegraph St. Jack 7223 - 7510 W. Lake Mead Blvd. Jack 7226 - 320 Sandhill Drive Jack 7227 - 3211 North Rancho Dr. Jack 7228 - 3821 E. Craig Rd. Jack 7231 - 1845 W. Craig Rd. Jack 7242 - 5536 Camino Al Norte Jack 7249 - 7161 W. Craig Rd. Jack 7251 - 1480 W. Lake Mead Blvd. Jack 7260 - 3250 N. Durango Ste. 100 Jack 7264 - 6345 Losee Rd. Jack 7265 - 4595 W. Ann Rd. Jack 7268 - 7741 N. El Capitan Way

  • Jack 7202 - 800 N. Decatur
  • Jack 7205 - 2104 Las Vegas Blvd.
  • Jack 7209 - 4385 Las Vegas Blvd North
  • Jack 1305 - 1596 Convention Center Drive
  • Jack 1306 - 775 W. Telegraph St.
  • Jack 7223 - 7510 W. Lake Mead Blvd.
  • Jack 7226 - 320 Sandhill Drive
  • Jack 7227 - 3211 North Rancho Dr.
  • Jack 7228 - 3821 E. Craig Rd.
  • Jack 7231 - 1845 W. Craig Rd.
  • Jack 7242 - 5536 Camino Al Norte
  • Jack 7249 - 7161 W. Craig Rd.
  • Jack 7251 - 1480 W. Lake Mead Blvd.
  • Jack 7260 - 3250 N. Durango Ste. 100
  • Jack 7264 - 6345 Losee Rd.
  • Jack 7265 - 4595 W. Ann Rd.
  • Jack 7268 - 7741 N. El Capitan Way

• Day part

  Breakfast

  Lunch

  Snack

  Dinner

  Late night

• Overall visit:

Friendliness contest questionnaire

• We're you welcomed within three-steps/ 3 seconds from pulling into drive thru at the OCS

  Yes

  No

  N/A

• Did the cashier provide a welcoming greeting ("good morning,""welcome to Jack-in-the-box," etc.) Did they smile and provide eye contact?

  Yes

  No

  N/A

• Did the cashier specifically say "thank you" when you finished the order process (as they handed your change, etc.)

  Yes

  No

  N/A

• In most cases you will need to wait a minute or longer for your food to be prepared. The cashier may hand you a cup ( if a self-serve drink station) or your drink right away rather than waiting for your food.

• At any point before leaving did you receive a thank you?

  Yes

  No

  N/A

• How was your order provided to you?<br>-food presented in "baskets"<br>

  Yes

  No

  N/A

• Was your order delivered to you and condiments offered

• Did the cashier ask about how the order was

• Did the cashier pick up your tray

• Did employee make a connection or start a conversation with you ?

  Yes

  No

  N/A

• Employee placed food on counter and turned away ( rather than waiting to hand to me personally)

  Yes

  No

  N/A

• How would you rate the personality of the cashier?<br>- truly exceptional (clearly went out of their way to deliver a memorable encounter)<br>- acceptable/expected (polite, but didn't go the extra mile to make the experience special)<br>-needs improvement (gruff, rude, or so bored with the job they're just going thru the motions)

  truly exceptional

  acceptable/ expected

  needs improvement

• If there was a problem with the order, food quality, etc how was it resolved?

  If employee was the one who addressed the problem, did a manager follow up with you during your visit to ensure the resolution exceeded your expectations?

  acceptable/expected ( polite, but didn't go the extra mile to make the experience special)

  problem was ignored, no follow-through

• Anticipate guests needs- did the cashier or manager attempt to anticipate any of your dinning needs, I.e. Offer specific sauces, condiments, napkins etc. suggest an item to complete/compliment your meal?

  Yes

  No

  N/A

• Think about the OVERALL and tell us how the overall customer service experience compares to the usual fast food experience. Please consider only the parts of the experience which pertains to service and do not factor in non-customer service related items (e.g. Cleanliness, speed of service, and facilities). Note that there is nothing wrong with a "typical" rating; this just means that the experience was basically what you've come to expect from a fast food restaurant.

• Did the person who handed you your food offer an appropriate parting comment? Invite the guest to return or use another appropriate parting comment if dinning in. Example: (dine in) "enjoy your meal!"

  Yes

  No

  N/A

• Please rate the overall experience at the restaurant

  much better than most

  a little better than most

  typical (about the same)

  a little worse than most

  much worse than most

• Cleanliness

• Was paper towels available?

• Was toilet paper available?

• Was toilet seat covers available?

• Was the lobby more than 70% clean? Include tables, floors and drink station