Audit

Exterior
#1 Please upload a copy of your receipt here and type in the amount

#2 Were the exterior (sidewalks, curbing, parking area) clean?

#3 Were the windows and doors neat and clean?

#4 Was the landscaping well maintained?

#5 Were you easily able to get to the front entrance?

#6 Please give us a detailed description of the Exterior Appearance

Interior

#1 Was the restaurant floor clean and free of trash?

#2 Was the music volume at an appropriate level?

#3 Were the interior doors clean?

#4 Please give us a detailed description of the interior appearance.

cashier

#1 Were you acknowledged by someone within 3 steps upon entering the restaurant?

#2 Did the cashier provide a welcoming greeting (I.e. "Good morning, Welcome to Jack-in-the-box, Hello how are you? What can I get for you today?) Or something similar.etc.)

#3 Did the cashier have a name tag on?

#4 What was the name of the cashier? If no name tag then please give a full description.

#5 Did the cashier smile and provide eye contact?

#6 When you finished the order process, did the cashier say "Thank you"?

#7 Did the cashier attempt to anticipate any of your dining needs before you asked? (sauces, condiments, napkins, etc.)

#8 Did the cashier try and upswell (Suggest items to complete/compliment your meal)?

# 9 How would you rate the personality of the cashier?
- truly exceptional (clearly went out of their way to deliver a memorable encounter)
- acceptable/expected (polite, but didn't go the extra mile to make the experience special)
-needs improvement (gruff, rude, or so bored with the job they're just going thru the motions)

#10 Please give a detailed description of your order process and why you rated it the way you did

dining Area

#1 Was the person that brought you your meal the same person as your cashier?

#2 is NO, then please give the name or a full description of the person that brought you your meal.

#3 Was your order delivered to your table and presented in baskets?

#4 Did you receive the correct order?

#5 Was everything that you asked for brought to you when your meal was brought out?

#6 Was hot food served hot and cold foods served cold?

#7 Did the employee ask if you had everything you needed?

#8 Did the employee make a connection or start a conversation?

#9 Did the employee hand you your food or place in on the counter and walk away?

#10 Was there any issue with your order? If so please explain them here and how it was handled.

#11 Did the employee thank you after bringing your food?

#12 How would you rate the personality of the employee that brought you your food? If the person was the same person as the cashier please mark N/A

#13 Please give a detailed description of your food delivery and how the customer service was.

Restrooms

#1 Which restroom did you visit?

#2 Was the restroom stocked with soap, towels and tissue paper?

#3 Did the floors and walls look clean?

#4 Were the mirrors and fixtures clean in appearance and the fixtures in working order?

#5 Please give a detailed description of the Restrooms appearance.

Overall Experience

#1 Beverage 5 = highest rating! If you rated 5 please explain your rating.

#2 Main Meal 5 = highest rating! If you rated a 5 please explain your rating.

#3 How would you rate your overall experience?

#4 Please explain your overall rating:

#5 Please explain all NO or N/A responses. If you did not have any NO or N/A responses, enter N/A in the comment field