TRG mystery shopper services

• Mystery shopper services

• Audited by:

• Conducted on

  Date

• Location of mystery shop

  Select Jack 7202 - 800 N. Decatur Jack 7205 - 2104 Las Vegas Blvd. Jack 7209 - 4385 Las Vegas Blvd North Jack 1305 - 1596 Convention Center Drive Jack 1306 - 775 W. Telegraph St. Jack 7223 - 7510 W. Lake Mead Blvd. Jack 7226 - 320 Sandhill Drive Jack 7227 - 3211 North Rancho Dr. Jack 7228 - 3821 E. Craig Rd. Jack 7231 - 1845 W. Craig Rd. Jack 7242 - 5536 Camino Al Norte Jack 7249 - 7161 W. Craig Rd. Jack 7251 - 1480 W. Lake Mead Blvd. Jack 7260 - 3250 N. Durango Ste. 100 Jack 7264 - 6345 Losee Rd. Jack 7265 - 4595 W. Ann Rd. Jack 7268 - 7741 N. El Capitan Way

  • Jack 7202 - 800 N. Decatur
  • Jack 7205 - 2104 Las Vegas Blvd.
  • Jack 7209 - 4385 Las Vegas Blvd North
  • Jack 1305 - 1596 Convention Center Drive
  • Jack 1306 - 775 W. Telegraph St.
  • Jack 7223 - 7510 W. Lake Mead Blvd.
  • Jack 7226 - 320 Sandhill Drive
  • Jack 7227 - 3211 North Rancho Dr.
  • Jack 7228 - 3821 E. Craig Rd.
  • Jack 7231 - 1845 W. Craig Rd.
  • Jack 7242 - 5536 Camino Al Norte
  • Jack 7249 - 7161 W. Craig Rd.
  • Jack 7251 - 1480 W. Lake Mead Blvd.
  • Jack 7260 - 3250 N. Durango Ste. 100
  • Jack 7264 - 6345 Losee Rd.
  • Jack 7265 - 4595 W. Ann Rd.
  • Jack 7268 - 7741 N. El Capitan Way

• Day part

  Breakfast

  Lunch

  Snack

  Dinner

  Late night

Exterior

• #1 Please upload a copy of your receipt here and type in the amount

  Media

• #2 Were the exterior (sidewalks, curbing, parking area) clean?

  Yes

  No

  N/A

• #3 Were the windows and doors neat and clean?

  Yes

  No

  N/A

• #4 Was the landscaping well maintained?

  Yes

  No

  N/A

• #5 Were you easily able to get to the front entrance?

  Yes

  No

  N/A

• #6 Please give us a detailed description of the Exterior Appearance

Interior

• #1 Was the restaurant floor clean and free of trash?

  Yes

  No

  N/A

• #2 Was the music volume at an appropriate level?

  Yes

  No

  N/A

• #3 Were the interior doors clean?

  Yes

  No

  N/A

• #4 Please give us a detailed description of the interior appearance.

cashier

• #1 Were you acknowledged by someone within 3 steps upon entering the restaurant?

  Yes

  No

  N/A

• #2 Did the cashier provide a welcoming greeting (I.e. "Good morning, Welcome to Jack-in-the-box, Hello how are you? What can I get for you today?) Or something similar.etc.)

  Yes

  No

  N/A

• #3 Did the cashier have a name tag on?

  Yes

  No

  N/A

• #4 What was the name of the cashier? If no name tag then please give a full description.

• #5 Did the cashier smile and provide eye contact?

  Yes

  No

  N/A

• #6 When you finished the order process, did the cashier say "Thank you"?

  Yes

  No

  N/A

• #7 Did the cashier attempt to anticipate any of your dining needs before you asked? (sauces, condiments, napkins, etc.)

  Yes

  No

  N/A

• #8 Did the cashier try and upswell (Suggest items to complete/compliment your meal)?

  Yes

  No

  N/A

• # 9 How would you rate the personality of the cashier?<br>- truly exceptional (clearly went out of their way to deliver a memorable encounter)<br>- acceptable/expected (polite, but didn't go the extra mile to make the experience special)<br>-needs improvement (gruff, rude, or so bored with the job they're just going thru the motions)

  Better than expected

  As expected

  Worse than expected

• #10 Please give a detailed description of your order process and why you rated it the way you did

dining Area

• #1 Was the person that brought you your meal the same person as your cashier?

  Yes

  No

  N/A

• #2 is NO, then please give the name or a full description of the person that brought you your meal.

• #3 Was your order delivered to your table and presented in baskets?

  Yes

  No

  N/A

• #4 Did you receive the correct order?

  Yes

  No

  N/A

• #5 Was everything that you asked for brought to you when your meal was brought out?

  Yes

  No

  N/A

• #6 Was hot food served hot and cold foods served cold?

  Yes

  No

  N/A

• #7 Did the employee ask if you had everything you needed?

  Yes

  No

  N/A

• #8 Did the employee make a connection or start a conversation?

  Yes

  No

  N/A

• #9 Did the employee hand you your food or place in on the counter and walk away?

  Placed it on counter but spoke with me

  Handed me my food placed it on the counter and walked away

• #10 Was there any issue with your order? If so please explain them here and how it was handled.

  No

  Yes

• #11 Did the employee thank you after bringing your food?

  Yes

  No

  N/A

• #12 How would you rate the personality of the employee that brought you your food? If the person was the same person as the cashier please mark N/A

  Better than expected

  As expected

  Worse than expected

• #13 Please give a detailed description of your food delivery and how the customer service was.

Restrooms

• #1 Which restroom did you visit?

  Mens

  Womens

• #2 Was the restroom stocked with soap, towels and tissue paper?

  Yes

  No

  N/A

• #3 Did the floors and walls look clean?

  Yes

  No

  N/A

• #4 Were the mirrors and fixtures clean in appearance and the fixtures in working order?

  Yes

  No

  N/A

• #5 Please give a detailed description of the Restrooms appearance.

Overall Experience

• #1 Beverage 5 = highest rating! If you rated 5 please explain your rating.

  5

  4

  3

  2

  1

• #2 Main Meal 5 = highest rating! If you rated a 5 please explain your rating.

  5

  4

  3

  2

  1

• #3 How would you rate your overall experience?

  Better than expected

  As expected

  Worse than expected

• #4 Please explain your overall rating:

• #5 Please explain all NO or N/A responses. If you did not have any NO or N/A responses, enter N/A in the comment field