#2 Were the exterior (sidewalks, curbing, parking area) clean?
#3 Were the windows and doors neat and clean?
#4 Was the landscaping well maintained?
#5 Were you easily able to get to the front entrance?
#6 Please give us a detailed description of the Exterior Appearance
#1 Was the restaurant floor clean and free of trash?
#2 Was the music volume at an appropriate level?
#3 Were the interior doors clean?
#4 Please give us a detailed description of the interior appearance.
#1 Were you acknowledged by someone within 3 steps upon entering the restaurant?
#2 Did the cashier provide a welcoming greeting (I.e. "Good morning, Welcome to Jack-in-the-box, Hello how are you? What can I get for you today?) Or something similar.etc.)
#3 Did the cashier have a name tag on?
#4 What was the name of the cashier? If no name tag then please give a full description.
#5 Did the cashier smile and provide eye contact?
#6 When you finished the order process, did the cashier say "Thank you"?
#7 Did the cashier attempt to anticipate any of your dining needs before you asked? (sauces, condiments, napkins, etc.)
#8 Did the cashier try and upswell (Suggest items to complete/compliment your meal)?
# 9 How would you rate the personality of the cashier?
- truly exceptional (clearly went out of their way to deliver a memorable encounter)
- acceptable/expected (polite, but didn't go the extra mile to make the experience special)
-needs improvement (gruff, rude, or so bored with the job they're just going thru the motions)
#10 Please give a detailed description of your order process and why you rated it the way you did
#1 Was the person that brought you your meal the same person as your cashier?
#2 is NO, then please give the name or a full description of the person that brought you your meal.
#3 Was your order delivered to your table and presented in baskets?
#4 Did you receive the correct order?
#5 Was everything that you asked for brought to you when your meal was brought out?
#6 Was hot food served hot and cold foods served cold?
#7 Did the employee ask if you had everything you needed?
#8 Did the employee make a connection or start a conversation?
#9 Did the employee hand you your food or place in on the counter and walk away?
#10 Was there any issue with your order? If so please explain them here and how it was handled.
#11 Did the employee thank you after bringing your food?
#12 How would you rate the personality of the employee that brought you your food? If the person was the same person as the cashier please mark N/A
#13 Please give a detailed description of your food delivery and how the customer service was.
#1 Which restroom did you visit?
#2 Was the restroom stocked with soap, towels and tissue paper?
#3 Did the floors and walls look clean?
#4 Were the mirrors and fixtures clean in appearance and the fixtures in working order?
#5 Please give a detailed description of the Restrooms appearance.
#1 Beverage 5 = highest rating! If you rated 5 please explain your rating.
#2 Main Meal 5 = highest rating! If you rated a 5 please explain your rating.
#3 How would you rate your overall experience?
#4 Please explain your overall rating:
#5 Please explain all NO or N/A responses. If you did not have any NO or N/A responses, enter N/A in the comment field