#2 Cashiers Name: If no name tag, please list gender, approx. age, height, hair color/style any distinguishing features such as glasses, etc.
#1 After pulling up to the menu board were you acknowledged within 5 seconds?
#2 Did the employee make a connection or start a conversation?
#3 How many vehicles were between you (at the speaker) and the pick - up window?
#4 Was the employee taking your order at the menu board speaker:
#5 If none of the above, what do you feel was the problem? (explain in detail in the comment selection)
#6 Did the cashier try and up sell ( Suggest items to complete/ compliment your meal)?
Did the window employee .....
#7 Offer a friendly and cheerful greeting with eye contact?
#8 Give correct change ? If did not receive change please use N/A option
#9 Ask you if you needed plastic ware? Please use N/A option if plastic ware was not needed
#10 Say Thank you?
#11 Did you receive the correct order
#12 Were the employees whom you saw neatly groomed and wearing clean uniforms?
#13 Were the employees whom you saw working efficiently and behaving in a professional manner?
#14 What was the length of time from placing your order until receiving your order? Please tell us in minutes and seconds (For example : 5 minutes and 30 seconds)
#15 were you asked to pull out of line before receiving your order?
#16 When you paid your order did the cashier say thank you?
#17 Provide a detailed overview and leave a comments on the service that you received. Explain all NO and N/A responses if applicable
#1 Was the meal packaged neatly and eye appealing?
#2 How much time elapses between receiving your meal and eating your meal? please tell us in minutes and seconds.
#3 Was the meal reasonably fresh considering the elapsed time between pick up and the time you ate?
#4 Please provide a detailed overview and leave a comment about the meal that you received. Explain all NO and N/A responses if applicable
Were the following areas clean, litter free and well maintained:
#1 Exterior parking lot:
#3 Dumpsters/Refuse area:
#4 Drive Thru area : Menu Board
#5 Drive Thru lane:
#6 Pick up window area: Window glass
#7 Outside wall:
#8 Was the pick up window free of gum, food spills, etc. ?
Provide comments on the cleanliness of the location. Explain all NO and N/A responses if applicable.
#1 How would you rate your overall experience?
#2 Please explain your overall rating.