Title Page
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Mystery shopper services
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Audited by:
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Conducted on
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Location of mystery shop
- Jack 7202 - 800 N. Decatur
- Jack 7205 - 2104 Las Vegas Blvd.
- Jack 7209 - 4385 Las Vegas Blvd North
- Jack 1305 - 1596 Convention Center Drive
- Jack 1306 - 775 W. Telegraph St.
- Jack 7223 - 7510 W. Lake Mead Blvd.
- Jack 7226 - 320 Sandhill Drive
- Jack 7227 - 3211 North Rancho Dr.
- Jack 7228 - 3821 E. Craig Rd.
- Jack 7231 - 1845 W. Craig Rd.
- Jack 7242 - 5536 Camino Al Norte
- Jack 7249 - 7161 W. Craig Rd.
- Jack 7251 - 1480 W. Lake Mead Blvd.
- Jack 7260 - 3250 N. Durango Ste. 100
- Jack 7264 - 6345 Losee Rd.
- Jack 7265 - 4595 W. Ann Rd.
- Jack 7268 - 7741 N. El Capitan Way
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Day part
General
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#1 Please upload a copy of your receipt here and type in the amount
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#2 Cashiers Name: If no name tag, please list gender, approx. age, height, hair color/style any distinguishing features such as glasses, etc.
Service
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#1 After pulling up to the menu board were you acknowledged within 5 seconds?
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#2 Did the employee make a connection or start a conversation?
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#3 How many vehicles were between you (at the speaker) and the pick - up window?
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#4 Was the employee taking your order at the menu board speaker:
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#5 If none of the above, what do you feel was the problem? (explain in detail in the comment selection)
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#6 Did the cashier try and up sell ( Suggest items to complete/ compliment your meal)?
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Did the window employee .....
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#7 Offer a friendly and cheerful greeting with eye contact?
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#8 Give correct change ? If did not receive change please use N/A option
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#9 Ask you if you needed plastic ware? Please use N/A option if plastic ware was not needed
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#10 Say Thank you?
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#11 Did you receive the correct order
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#12 Were the employees whom you saw neatly groomed and wearing clean uniforms?
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#13 Were the employees whom you saw working efficiently and behaving in a professional manner?
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#14 What was the length of time from placing your order until receiving your order? Please tell us in minutes and seconds (For example : 5 minutes and 30 seconds)
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#15 were you asked to pull out of line before receiving your order?
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#16 When you paid your order did the cashier say thank you?
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#17 Provide a detailed overview and leave a comments on the service that you received. Explain all NO and N/A responses if applicable
Food quality
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#1 Was the meal packaged neatly and eye appealing?
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#2 How much time elapses between receiving your meal and eating your meal? please tell us in minutes and seconds.
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#3 Was the meal reasonably fresh considering the elapsed time between pick up and the time you ate?
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#4 Please provide a detailed overview and leave a comment about the meal that you received. Explain all NO and N/A responses if applicable
Cleanliness
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Were the following areas clean, litter free and well maintained:
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#1 Exterior parking lot:
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#2 Planters/landscaping:
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#3 Dumpsters/Refuse area:
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#4 Drive Thru area : Menu Board
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#5 Drive Thru lane:
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#6 Pick up window area: Window glass
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#7 Outside wall:
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#8 Was the pick up window free of gum, food spills, etc. ?
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Provide comments on the cleanliness of the location. Explain all NO and N/A responses if applicable.
Overall experience
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#1 How would you rate your overall experience?
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#2 Please explain your overall rating.
