Information
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Mystery Shopper No.
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What Store are you at?
- Monash Uni Clayton Campus
- Brandon Park 623 Ferntree Gully Road, Len Waverley VIC 3150
- Chelsea Heights Shop 1, 3 Piper Drive Chelsea Heights VIC 3195
- Rowville Shop B9 Stud Park Shopping Centre Cnr Stud Rd & Fulham Rd Rowville VIC 3178
- Oakleigh 1386 Dandenong Road Oakleigh VIC 3166
- Springvale Shop 1 25 Springvale Rd Springvale VIC 3171
- Scoresby 1370 Ferntree Gully Rd Scoresby VIC 3178
- Croydon 147 Main St Croydon VIC 3136
- Mt Waverly 425 Blackburn Rd Mount Waverley VIC 3149
- Naree Warren 6 Victor Cres Naree Warren VIC 3805
- Notting Hill 350 Ferntree Gully Road, Notting Hill, VIC, 3168
- Hallam Shop 6, 1-7 Hallam Belgrave Road & Princes Hwy, Hallam, VIC, 3803
- Dandenong HQ Pad 2, 55-67 Frankston Dandenong Rd, Dandenong, VIC, 3175
- Dandenong South 146-148 Frankston-Dandenong Rd, Dandenong South, VIC, 3175
- Dandenong Express 61-65 Cheltenham Road, Dandenong, VIC, 3175
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Meal Service you have attended?
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Conducted on
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Please ADD your full name:
ENTERING THE STORE
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Is outside the store clean and tidy?
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Please begin your customer experience but consider the following are being implemented :
~ 3 Second Rule
~ Thru - Put
~ Up Sells -
ORDER your 6 inch Sub like you would any other time. When at the register present this voucher image below to receive your Small Sub Meal for FREE as a thanks from Marks Group Subway for being this months Mystery Shopper. If you are asked for ADD ON's such as Double Meat or Cheese, avocado, pineapple or beetroot you may take the offer BUT only if they ask. You also will only be able to receive a Meal Deal or cookie if a staff members asks you if "you would like to".
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Cashier Name
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Cashiers Signature (if time allows them to sign)
How does it look?
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Please take a seat in the restaurant to eat your Sub, but before your enjoy eating it please take a photo of your Sub and add it to the survey.
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Now open your Sub and take another photo of what it looks like on the inside.
How have you been served ?
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Were you acknowledged in the first 3 seconds of entering the store? Please add Staff members name however you answer.
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If you were served by more than 1 Sandwich Artist was Thru-Put being used?
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If yes, how would you rate the efficiency of the line?
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Can you smell fresh baked bread or cookies?
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Were you asked for Up Sells throughout your purchase
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If yes: Were you asked for
- Double Meat
- Extra Cheese
- Add Bacon
- Avocado
- Pineapple
- Beetroot
- Cookies
- Drinks
- Make It A Meal?
While dining in please answer the following:
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Is inside the store clean and tidy?
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Are staff wearing the correct hat?
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Are staff wearing name badges?
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Are staff wearing aprons?
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Are the staff following Hand Hygiene procedures? If not please explain.
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Are staff being productive whilst not serving? Please explain your answer.
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Is the drinks fridge well stocked?
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Is the fountain drinks area clean and have plenty of lids and straws?
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Please add a photo of the drinks fountain & drinks fridge.
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Are the floors, tables and chairs clean?
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How would you rate your overall dining experience?
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Thank you for completing the Mystery Shop Survey. Your survey will be used to make our customer experience an even better one. Please add an "action" photo or a "team group" photo of the store.
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Now you have completed the Mystery Shop can you please email it whilst in store to the store you visited as well as to:
richard.ingram@marksgroup.com.au
jarrad.feather@subcatering.com.au
